Compare SolarWinds IT Incident Response (Squadcast) and SysAid 
Featured Products
At a Glance
Market Segments
Mid-Market (49.8% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
$9.00 Per Month
Free Trial 1 Agent Per Year
SolarWinds IT Incident Response (Squadcast)
Star Rating
(310)4.4 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 Per Month
Browse all 3 pricing plansSysAid
Star Rating
(740)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SysAid excels in user satisfaction, with a higher overall score compared to SolarWinds IT Incident Response. Users appreciate its automation capabilities and AI features that streamline the ticketing process, making it easier to manage IT workloads.
- Users say that SysAid's user-friendly design and connectivity between modules enhance the overall experience, while SolarWinds IT Incident Response is noted for its clean UI and intuitive dashboard, providing a quick view of current incidents.
- Reviewers mention that SysAid's implementation process is straightforward, with many highlighting the performance insights it offers weekly. In contrast, SolarWinds IT Incident Response is also praised for its easy implementation and integration with monitoring tools, making it a solid choice for teams looking for quick setup.
- According to verified reviews, SysAid shines in its quality of support, receiving high marks for responsiveness and helpfulness. Users have noted that this support is crucial for maintaining efficient operations, while SolarWinds IT Incident Response also offers good support but with slightly lower satisfaction ratings.
- Users highlight SysAid's strong reporting and analytics features, which help track IT department performance effectively. Meanwhile, SolarWinds IT Incident Response is recognized for its incident response workflows and alert routing intelligence, which are essential for managing on-call schedules and incident management.
- Reviewers indicate that while SysAid provides robust automation and self-service options that reduce IT workload, SolarWinds IT Incident Response stands out with its alerting and incident reporting capabilities, making it a strong contender for teams focused on incident management efficiency.
Pricing
Entry-Level Pricing
SolarWinds IT Incident Response (Squadcast)
Pro
$9.00
Per Month
Modern On-Call and Incident Response Management
- Role Based Access Control
- Custom Integrations via API
- Knowledge Base
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
SolarWinds IT Incident Response (Squadcast)
Free Trial is available
SysAid
Free Trial is available
Ratings
Meets Requirements
8.7
264
8.9
595
Ease of Use
8.6
268
8.9
598
Ease of Setup
8.9
136
8.5
525
Ease of Admin
8.9
132
8.8
519
Quality of Support
8.8
237
9.0
586
Has the product been a good partner in doing business?
9.1
125
9.1
511
Product Direction (% positive)
9.0
251
9.1
564
Features by Category
Ticket and Case Management
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
8.5
46
Not enough data
8.2
43
Not enough data
8.3
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
48
Not enough data
8.3
46
Not enough data
8.7
45
Not enough data
8.7
45
Administration
Feature Not Available
8.8
232
|
Verified
Feature Not Available
8.7
265
|
Verified
8.9
48
|
Verified
8.8
271
|
Verified
Service Desk
Feature Not Available
9.5
291
|
Verified
9.5
55
|
Verified
9.3
280
|
Verified
9.1
49
|
Verified
8.9
256
|
Verified
Management
9.1
39
|
Verified
8.7
252
|
Verified
8.8
39
|
Verified
9.0
255
|
Verified
8.8
36
|
Verified
8.7
236
|
Verified
8.9
32
|
Verified
8.6
238
|
Verified
8.8
34
8.3
180
|
Verified
Functionality
Feature Not Available
9.4
267
|
Verified
Feature Not Available
8.8
222
|
Verified
9.4
42
|
Verified
8.9
229
|
Verified
9.1
34
|
Verified
8.5
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
7.5
6
Feature Not Available
8.3
5
Feature Not Available
8.7
5
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring
8.8
177
|
Verified
Not enough data
9.1
187
|
Verified
Not enough data
8.5
175
|
Verified
Not enough data
Feature Not Available
Not enough data
Management Tools
8.5
176
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.3
163
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - IT Alerting
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Incident Management
Not enough data
9.0
406
Not enough data
8.9
418
Not enough data
9.1
426
Not enough data
8.4
388
Not enough data
8.5
375
Reporting
Not enough data
8.6
415
Not enough data
8.4
388
Not enough data
8.3
325
Access & Usability
Not enough data
7.4
295
Not enough data
8.8
392
Not enough data
9.0
385
Not enough data
8.6
313
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SolarWinds IT Incident Response (Squadcast) and SysAid are categorized as IT Service Management (ITSM) Tools
Unique Categories
SolarWinds IT Incident Response (Squadcast) is categorized as Incident Management and IT Alerting
Reviews
Reviewers' Company Size
SolarWinds IT Incident Response (Squadcast)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.0%
Computer Software
20.8%
Financial Services
8.8%
Logistics and Supply Chain
5.9%
Computer & Network Security
5.2%
Other
31.3%
Information Technology and Services
14.3%
Hospital & Health Care
7.2%
Financial Services
4.5%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
What is SquadCast?
2 Comments
VA
What is the roadmap of products? Can you share them with users?Read more
How much does SquadCast cost?
1 Comment
Official Response from SolarWinds IT Incident Response (Squadcast)
Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including...Read more
Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?
1 Comment
RB
<p>Welcome any feedback, positive or negative!</p>Read more
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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