# SolarWinds DameWare Remote Support vs Splashtop Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Splashtop Remote Support excels in **ease of use** , with many users highlighting its intuitive interface and seamless navigation between systems. One user mentioned, "I love using Splashtop Remote Support as it makes it easy to manage all of our company computers through both a web browser and their dedicated app."
- **Users say** that SolarWinds DameWare Remote Support offers a **cost-effective solution** for enterprises, with features like an auto-install client that simplifies deployment. A recent review noted, "The price is very attractive for enterprise," making it a viable option for budget-conscious organizations.
- **Reviewers mention** that Splashtop Remote Support provides **robust support features** , such as file transfer and chat functions during remote sessions. One user appreciated the support received during challenging times, stating, "Splashtop Remote Support has always provided me with great support, especially during COVID when I was managing a school IT system."
- **According to verified reviews** , SolarWinds DameWare Remote Support is praised for its **fast issue resolution** , allowing technicians to resolve problems quickly without disrupting end users. Users highlighted the effectiveness of its unattended support feature, which helps in addressing issues behind the scenes.
- **G2 reviewers indicate** that Splashtop Remote Support has a significant advantage in **overall satisfaction** , reflected in its higher star rating and recent review activity. With 19 recent reviews compared to DameWare's lack of recent feedback, Splashtop appears to be more actively meeting user needs.
- **Users note** that while SolarWinds DameWare Remote Support has strong features, it may not match the **market presence** and user engagement of Splashtop. With a total of 68 reviews compared to Splashtop's 244, it suggests that Splashtop is more widely adopted and trusted among users.



| | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 68 | 254 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Small-Business (60.3% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $22.00 1 Concurrent technician seat | 

---
## Top Pros & Cons

### SolarWinds DameWare Remote Support

Pros:
- Ease of Use (2 reviews)
- Affordable (1 reviews)


### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

---
## Ratings Comparison
| Rating | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
  | **Meets Requirements** | 9.1 (60 reviews) | 9.5 (201 reviews) | 
  | **Ease of Use** | 9.0 (60 reviews) | 9.5 (201 reviews) | 
  | **Ease of Setup** | 8.8 (41 reviews) | 9.4 (172 reviews) | 
  | **Ease of Admin** | 9.0 (40 reviews) | 9.4 (157 reviews) | 
  | **Quality of Support** | 8.2 (48 reviews) | 9.3 (162 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (38 reviews) | 9.5 (151 reviews) | 
  | **Product Direction (% positive)** | 7.1 (57 reviews) | 9.3 (189 reviews) | 

---
## Pricing

### SolarWinds DameWare Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds DameWare Remote Support** | 7.7/10 | 6 |
| **Splashtop Remote Support** | 8.3/10 | 79 |

#### Administration

| Feature | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Screen Sharing** | 8.3 (5 reviews) | 9.4 (71 reviews) | 
| **File Sharing** | Not enough data | 8.9 (63 reviews) | 
| **Session Recording** | Not enough data | 8.6 (60 reviews) | 
| **Unattended Remote Access** | 8.0 (5 reviews) | 9.2 (67 reviews) | 
| **Multi - Session Handling** | 7.3 (5 reviews) | 8.7 (59 reviews) | 
| **Multi-Monitor Support** | 7.3 (5 reviews) | 9.0 (68 reviews) | 

#### Maintenance

| Feature | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.7 (60 reviews) | 
| **Remote Printing** | Feature Not Available | 7.9 (52 reviews) | 

#### Communication 

| Feature | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Text Chat** | Not enough data | 8.7 (58 reviews) | 
| **VoIP** | Feature Not Available | 5.8 (48 reviews) | 
| **Video Conference Call** | Feature Not Available | 5.3 (46 reviews) | 
| **Screen Annotations** | Feature Not Available | 6.9 (49 reviews) | 

#### Security

| Feature | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.6 (57 reviews) | 
| **Compliance** | Not enough data | 8.5 (56 reviews) | 

#### Device Support

| Feature | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.7 (57 reviews) | 
| **Multi-Platform Support** | Not enough data | 9.1 (58 reviews) | 
| **Cross-Platform** | Not enough data | 8.8 (58 reviews) | 

#### Performance

| Feature | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | Feature Not Available | 7.9 (51 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds DameWare Remote Support** | N/A | N/A |
| **Splashtop Remote Support** | 7.3/10 | 78 |

#### Incident Management

| Feature | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Feature Not Available | 
| **Ticket Prioritization** | Not enough data | 6.6 (18 reviews) | 
| **Ticket Notifications** | Not enough data | 6.9 (17 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (25 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | Feature Not Available | 

#### Reporting

| Feature | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Dashboards** | Not enough data | 8.0 (21 reviews) | 
| **Time Tracking** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | Feature Not Available | 

#### Access & Usability

| Feature | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Mobile** | Not enough data | 8.8 (50 reviews) | 
| **Self Service** | Not enough data | Feature Not Available | 
| **Active Directory** | Not enough data | 7.0 (19 reviews) | 
| **Multi-Channel Access** | Not enough data | 7.7 (19 reviews) | 

#### Agentic AI - Service Desk

| Feature | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 6.5 (8 reviews) | 
| **Decision Making** | Not enough data | 6.5 (8 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds DameWare Remote Support** | 8.6/10 | 19 |
| **Splashtop Remote Support** | N/A | N/A |

#### Administration

| Feature | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Usage Information** | 9.1 (15 reviews) | Not enough data | 
| **Integrations** | 8.7 (13 reviews) | Not enough data | 
| **Diagnostics** | 8.7 (15 reviews) | Not enough data | 
| **Session Recording** | 7.1 (7 reviews) | Not enough data | 
| **Session Transfer** | Feature Not Available | Not enough data | 
| **Unattended Access** | 9.4 (17 reviews) | Not enough data | 
| **File Sharing** | Feature Not Available | Not enough data | 

#### Platform

| Feature | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Cross-Platform Access** | 8.8 (13 reviews) | Not enough data | 
| **Mobile Device Access** | Feature Not Available | Not enough data | 
| **Applications Management** | Feature Not Available | Not enough data | 
| **Remote Device Control** | 9.6 (19 reviews) | Not enough data | 

#### Security

| Feature | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Remote Wipe** | 7.2 (6 reviews) | Not enough data | 
| **Device Management** | Feature Not Available | Not enough data | 
| **Device Enrollment** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to SolarWinds DameWare Remote Support (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to Splashtop Remote Support (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Patch Management Software](https://www.g2.com/categories/patch-management)


---
## Reviewer Demographics

### By Company Size

| Segment | SolarWinds DameWare Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Small-Business** | 14.7% | 60.3% | 
| **Mid-Market** | 50.0% | 36.0% | 
| **Enterprise** | 35.3% | 3.8% | 

### By Industry

#### SolarWinds DameWare Remote Support

- **Information Technology and Services:** 11.8%
- **Education Management:** 7.4%
- **Government Administration:** 5.9%
- **Automotive:** 4.4%
- **Oil & Energy:** 4.4%
- **Financial Services:** 4.4%
- **Airlines/Aviation:** 2.9%
- **Banking:** 2.9%
- **Computer & Network Security:** 2.9%
- **Computer Software:** 2.9%
- **Other:** 50.0%

#### Splashtop Remote Support

- **Information Technology and Services:** 23.4%
- **Computer & Network Security:** 7.4%
- **Computer Software:** 7.4%
- **Construction:** 3.9%
- **Accounting:** 3.5%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 3.0%
- **Retail:** 3.0%
- **Higher Education:** 2.6%
- **Telecommunications:** 2.6%
- **Other:** 40.3%

---
## Alternatives

### Alternatives to SolarWinds DameWare Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3938 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (693 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (756 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)

### Alternatives to Splashtop Remote Support

- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3938 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (693 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)

---
## Top Discussions

### SolarWinds DameWare Remote Support

No discussions available for this product.

### Splashtop Remote Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/solarwinds-dameware-remote-support-vs-splashtop-inc-splashtop-remote-support)