# Best Remote Desktop Software - Page 6

  *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)*


   Remote desktop software enables users to seamlessly connect to and control a computer in another location via an internal network or the internet, displaying the remote screen in real time and giving the user full keyboard and mouse control, supporting remote work, IT troubleshooting, and product demonstrations.

### Core Capabilities of Remote Desktop Software

To qualify for inclusion in the Remote Desktop category, a product must:

- Display the remote computer screen on your own screen in real time
- Use your own keyboard and mouse to control the remote screen
- Allow complete access to and control over the remote desktop
- Allow connection either via an internal network or IP address
- Support differing operating systems

### Common Use Cases for Remote Desktop Software

IT professionals, support technicians, and remote employees use [remote desktop software](https://learn.g2.com/best-remote-desktop-software) to access and manage computers from any location. Common use cases include:

- Enabling remote employees to securely access corporate networks and servers from BYOD devices
- Allowing IT teams to troubleshoot and configure employee devices without requiring physical presence
- Supporting sales teams and user specialists in guiding clients through complex processes or product demonstrations remotely

### How Remote Desktop Software Differs from Other Tools

Remote desktop software offers full remote control of another computer, distinguishing it from [screen sharing software](https://www.g2.com/categories/screen-sharing), which allows users to share their screens for presentations or web conferencing without granting control. It also differs from [screen and video capture software](https://www.g2.com/categories/screen-and-video-capture), which records desktop activity for asynchronous sharing rather than providing live remote access. Remote desktop solutions deploy encryption, two-factor authentication, and other security measures to ensure secure data transmission during remote sessions.

### Insights from G2 on Remote Desktop Software

Based on category trends on G2, connection reliability and cross-platform OS support as standout features. Reduced need for in-person technical support and faster issue resolution as primary outcomes of adoption.




  
## Top Remote Desktop Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,876 reviews) | IT support with unattended cross-platform access | "[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)" |
| 2 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (677 reviews) | Unattended IT support with Zoho ecosystem integration | "[Seamless Zoho Desk Integration Makes Support Effortless](https://www.g2.com/survey_responses/zoho-assist-review-12712219)" |
| 3 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,054 reviews) | Patch-driven remote access without VPN dependency | "[Very effective and seamless RMM for everyone](https://www.g2.com/survey_responses/action1-review-8808537)" |
| 4 | [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) | 4.8/5.0 (506 reviews) | IT support with unattended multi-platform access | "[Secure, Easy Remote Access to Work Machines from Anywhere](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)" |
| 5 | [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) | 4.2/5.0 (52 reviews) | Browser-based remote support without software installation | "[Effortless Remote Control](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)" |
| 6 | [RemotePC](https://www.g2.com/products/remotepc/reviews) | 4.7/5.0 (647 reviews) | Affordable always-on access across multiple PCs | "[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)" |
| 7 | [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5.0 (1,075 reviews) | Lightweight remote support across mixed IT environments | "[Smooth, Responsive Remote Access with Quick Setup and Cross-Platform Support](https://www.g2.com/survey_responses/anydesk-review-12933340)" |
| 8 | [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) | 4.7/5.0 (477 reviews) | MSP remote support with unattended access | "[Lightweight, Cross-Platform Remote Support](https://www.g2.com/survey_responses/screenconnect-review-4969447)" |
| 9 | [Microsoft Quick Assist](https://www.g2.com/products/microsoft-quick-assist/reviews) | 4.3/5.0 (29 reviews) | Built-in Windows remote troubleshooting without installs | "[Fastest way to jump onto a user’s PC, provided you don't need file transfers or unattended access.](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12955671)" |
| 10 | [Azure Bastion](https://www.g2.com/products/azure-bastion/reviews) | 4.5/5.0 (16 reviews) | Browser-based VM access without public IPs | "[Secure way to connect with SSH or RDP to you VM(s) with MFA](https://www.g2.com/survey_responses/azure-bastion-review-7519023)" |

    ---
## What Are the Most Common Questions About Remote Desktop Software?
*AI-generated · Last updated: May 26, 2026*
  ### Which Remote Desktop solutions prevent unauthorized access and security breaches for your organization and specific needs?
  Based on G2 reviews, buyers looking to reduce unauthorized access risk often focus on products reviewers describe as secure, controlled, and easy to manage without exposing systems broadly. According to verified users, BeyondTrust Remote Support is frequently praised for strong security, audit logs, credential injection, and access through strict firewalls without relying on a traditional VPN. G2 reviewers mention TeamViewer for secure unattended access and broad device support, while ScreenConnect is noted for role-based access, session recording, and backstage access that helps IT teams work without disrupting users. Across recent reviews, buyers also flag pricing and setup complexity as tradeoffs for more security-focused tools.

- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – used for secure remote support with audit logs, credential controls, and firewall-friendly access
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – used for secure unattended access, cross-platform support, and remote troubleshooting
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – chosen for remote admin access, session recording, and controlled technician workflows


  ### What Top Remote Desktop vendors with strong endpoint security and threat prevention. and key capabilities?
  Based on G2 reviews, products associated with stronger endpoint security themes are often those that combine remote access with patching, visibility, or controlled access features. G2 reviewers mention Action1 for vulnerability scanning, patch management, and remote desktop support from a centralized console, which helps teams keep endpoints updated while still assisting users remotely. According to verified users, BeyondTrust Remote Support stands out for secure remote access, logging, and controlled privileged workflows. Reviewers also highlight Heimdal for combining patching, remote support, and broader security management in one platform. Buyers should note that recent reviews also mention tradeoffs such as heavier interfaces, support expectations, or pricing depending on the product.

**Here are some of the top-rated products on G2:**

- [Action1](https://www.g2.com/products/action1/reviews) – best fit for teams that want patching, vulnerability visibility, and remote support in one console
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for secure remote support with auditing and controlled privileged access
- [Heimdal](https://www.g2.com/products/heimdal/reviews) – useful for organizations combining patch management, remote support, and security operations


  ### What Best Remote Desktop platforms providing lowest latency and user experience. that deliver strong ROI?
  Based on G2 reviews, buyers most often connect low-latency experience with tools that feel smooth during support sessions and reduce travel or downtime. According to verified users, TeamViewer is commonly described as fast, stable, and easy to launch, with reviewers noting low lag during screen sharing, troubleshooting, and file transfer. G2 reviewers also describe Zoho Assist as lightweight, cost-conscious, and easy to deploy for attended and unattended support. RemotePC appears in reviews as a practical value choice for remote work, with users highlighting quick setup, responsive performance, and broad device access. Across recent reviews, strong ROI themes center on fewer site visits, faster issue resolution, and simpler remote work access.

**Here are some of the top-rated products on G2:**

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often used for fast remote troubleshooting, smooth sessions, and cross-platform access
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – valued for affordable unattended support, simple deployment, and browser-based access
- [RemotePC](https://www.g2.com/products/remotepc/reviews) – chosen for responsive remote work access, simple setup, and good value for distributed teams


  ### What are the best Remote Desktop platforms for enterprise security and work?
  Based on G2 reviews, enterprise buyers tend to favor platforms that combine secure remote access with centralized control, unattended access, and support for distributed users. According to verified users, TeamViewer is widely used for enterprise support because reviewers mention centralized management, unattended access, broad operating system coverage, and strong reliability across many endpoints. G2 reviewers also point to BeyondTrust Remote Support for organizations prioritizing auditability, granular access control, and secure support across stricter environments. ScreenConnect is frequently mentioned for backstage access, technician tooling, and integration into existing service workflows. Recent reviews suggest the best fit depends on whether your priority is scale, deeper security controls, or technician efficiency.

**Here are some of the top-rated products on G2:**

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – strong fit for large-scale remote support, unattended access, and multi-device administration
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – favored for secure enterprise access, auditing, and compliance-oriented workflows
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for IT teams needing backstage support tools and efficient remote troubleshooting


  ### What Most trusted Remote Desktop by IT leaders based on verified user reviews?
  Based on G2 reviews, TeamViewer appears as the most trusted single option in this recent review set because it has the strongest recent review volume among eligible products and is repeatedly described as reliable, easy to deploy, and effective for remote troubleshooting, unattended access, and cross-platform support. According to verified users, trust is tied to stable sessions, familiar workflows, and the ability to support employees or clients without being onsite. G2 reviewers mention that buyers appreciate TeamViewer for enterprise-scale use, remote file transfer, and broad device compatibility, though some also raise pricing and occasional connection or version issues. Overall, recent reviews position it as a dependable choice for many common remote support needs.


  ### Which Remote Desktop tools enable work-from-anywhere access without VPN complexity for your organization and specific needs?
  Based on G2 reviews, buyers trying to simplify remote work without traditional VPN friction often choose products that connect through lightweight agents, browsers, or unattended access tools. G2 reviewers mention Splashtop Remote Access for secure access to office desktops from home, with users highlighting easy deployment and strong performance for remote work. According to verified users, Zoho Assist is valued for browser-based access and unattended sessions that replace older VPN-style workflows for some teams. TeamViewer is also frequently mentioned for accessing systems from anywhere without complex network configuration, especially across mixed device environments. Recent reviews suggest buyers should compare ease of deployment, connection consistency, and support needs for non-technical end users.

**Here are some of the top-rated products on G2:**

- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – used for remote work, cross-device access, and secure connections without onsite presence
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – helpful for browser-based support and unattended access without added setup complexity
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often chosen for remote access from anywhere across Windows, Mac, Linux, and mobile devices


  ### What Highest rated Remote Desktop for delivering seamless user experience with security. and key capabilities?
  Based on G2 reviews, seamless experience usually means quick connection, simple setup, and secure access that does not interrupt users more than necessary. According to verified users, Zoho Assist stands out in recent reviews for straightforward deployment, browser access, unattended support, and a lightweight client that is easy for end users to understand. G2 reviewers also describe BeyondTrust Remote Support as strong for secure, compliant workflows, especially where audit trails and controlled access matter. TeamViewer is often praised for smooth remote control, cross-platform use, and easy session initiation. Across recent feedback, the main differentiators are onboarding simplicity, connection reliability, and how much security control a team needs day to day.

**Here are some of the top-rated products on G2:**

- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – recognized for easy end-user setup, unattended access, and smooth browser-based support
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for teams that need seamless support plus audit and access controls
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – widely used for smooth sessions, quick setup, and secure cross-platform connectivity


  ### Which Remote Desktop software includes granular access controls and monitoring for your organization and specific needs?
  Based on G2 reviews, products with stronger control and monitoring themes tend to be used by IT teams that need oversight, role separation, and session accountability. According to verified users, BeyondTrust Remote Support is frequently associated with granular access control, audit logs, session recording, and credential handling for secure support. G2 reviewers mention ScreenConnect for role-based permissions, session recording, and backstage access that helps technicians manage devices without interrupting users. TeamViewer is also cited for centralized management and unattended access across many devices. Recent review patterns suggest these products appeal most to organizations balancing technician flexibility with security review, governance, and clearer visibility into remote sessions.

**Here are some of the top-rated products on G2:**

- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – best for organizations needing auditing, credential controls, and secure session oversight
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for role-based access, session recording, and backstage remote administration
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – supports centralized management and controlled unattended access across device fleets


  ### What Remote Desktop software with proven connection stability and reliable performance. and key capabilities?
  Based on G2 reviews, reliable performance is most often described in terms of stable sessions, quick connection times, and enough responsiveness to troubleshoot in real time. G2 reviewers mention TeamViewer repeatedly for stable connections, low lag, unattended access, file transfer, and broad operating system support. According to verified users, Zoho Assist is often seen as dependable for unattended customer support and browser-based access, with many reviewers highlighting simple deployment and consistent day-to-day use. Splashtop Remote Access is also praised for fast, secure, and lightweight remote work access. Reviews still note occasional lag on weaker networks, so performance expectations often depend on bandwidth and device conditions.

**Here are some of the top-rated products on G2:**

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – known for stable unattended access, file transfer, and cross-platform remote support
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – used for dependable remote assistance, unattended access, and simple browser-based sessions
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – chosen for lightweight, secure remote access and responsive remote work sessions


  ### What Most reliable Remote Desktop based on reviews from IT operations teams. and key capabilities?
  Based on G2 reviews, TeamViewer is the most reliable single product highlighted by this recent review set because it has the highest eligible recent review volume and a broad range of comments from IT support and operations users. According to verified users, its reliability is tied to unattended access, centralized deployment, stable cross-platform connectivity, and ease of starting support sessions quickly. G2 reviewers mention that IT teams use it for enterprise support, server access, file transfer, and helping distributed users without onsite visits. While some reviewers mention cost, UI complexity, or occasional lag, the overall pattern in recent reviews points to TeamViewer as the most consistently referenced option for dependable remote operations.



  
## How Many Remote Desktop Software Products Does G2 Track?
**Total Products under this Category:** 137

### Category Stats (Jun 2026)
- **Average Rating**: 4.45/5 (↑0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings
- **New Reviews This Quarter**: 347
- **Buyer Segments**: Small-Business 53% │ Mid-Market 36% │ Enterprise 11% Represents the distribution of reviewers across all products in this category.
- **Top Trending Product**: Synergy (+2.86%) - Among all products in this category, Synergy recorded the largest rating increase compared to last month
*Last updated: June 09, 2026*

  
## How Does G2 Rank Remote Desktop Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 15,800+ Authentic Reviews
- 137+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
## Which Remote Desktop Software Is Best for Your Use Case?

- **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
- **Highest Performer:** [V2 Cloud](https://www.g2.com/products/v2-cloud/reviews)
- **Easiest to Use:** [Action1](https://www.g2.com/products/action1/reviews)
- **Top Trending:** [Action1](https://www.g2.com/products/action1/reviews)
- **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)

  
---

**Sponsored**

### Splashtop Remote Support

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=890&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=32593&secure%5Bresource_id%5D=890&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-desktop&secure%5Btoken%5D=4fe54d0f03b908fb1121dd11430de36b5c9e0ee24fa6ef85b476e7cbfbba302c&secure%5Burl%5D=https%3A%2F%2Fwww.splashtop.com%2Flp%2Fremote-support-get-started%3Futm_campaign%3D260312_WW_WW_EN_G2ClicksRS&secure%5Burl_type%5D=free_trial)

---

  ## What Are the Top-Rated Remote Desktop Software Products in 2026?
### 1. [Rocket Remote Desktop](https://www.g2.com/products/rocket-remote-desktop/reviews)
  Rocket Software partners with the largest enterprises, in all industries, to solve their most complex IT challenges, across infrastructure, data, and applications — with solutions that simplify, not disrupt their modernization journey.



**Who Is the Company Behind Rocket Remote Desktop?**

- **Seller:** [Rocket Software](https://www.g2.com/sellers/rocket-software)
- **Year Founded:** 1990
- **HQ Location:** Waltham, MA
- **Twitter:** @Rocket (3,532 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10127/ (4,347 employees on LinkedIn®)



### 2. [Skyfex](https://www.g2.com/products/skyfex/reviews)
  Free Instant Desktop Sharing over the web.



**Who Is the Company Behind Skyfex?**

- **Seller:** [Skyfex](https://www.g2.com/sellers/skyfex)
- **HQ Location:** Cupertino, CA
- **Twitter:** @SkyFexRemote (13 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 3. [SmartDesk](https://www.g2.com/products/smartveri-smartdesk/reviews)
  SmartDesk is a secure, fast remote desktop solution designed for Turkish SMBs and enterprises. Built on proven P2P technology with end-to-end encryption, SmartDesk enables IT teams, support technicians, and employees to access computers remotely across Windows, macOS, Linux, and Android. Key features: • End-to-end encrypted P2P connections • KVKK (Turkish GDPR) compliant infrastructure • Local server infrastructure in Istanbul for low-latency connections • Cross-platform: Windows, macOS, Linux, Android • File transfer, clipboard sync, multi-monitor support • Address book and device management via cloud panel • Self-hosted option for enterprise customers • Per-user and per-device licensing options Ideal for: • IT helpdesk and support teams providing remote assistance • System administrators managing distributed infrastructure • SMBs needing secure remote work solutions • MSPs (Managed Service Providers) supporting multiple clients SmartDesk is a more affordable alternative to TeamViewer and AnyDesk, with up to 80% cost savings, Turkish-language support, local billing (Turkish Lira), and data residency compliance for regulated industries. Developed by SmartVeri Bilgi Teknolojileri, a Turkey-based technology company with deep expertise in MSP and IT infrastructure.



**Who Is the Company Behind SmartDesk?**

- **Seller:** [SmartVeri](https://www.g2.com/sellers/smartveri)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/smartdeskapp/ (1 employees on LinkedIn®)



### 4. [StarDesk](https://www.g2.com/products/stardesk/reviews)
  StarDesk remote desktop is a secure and fast remote app for seamless gaming and work. Whether you're an editor heavy with video files, a gamer, or a business user who needs really solid unattended access, Stardesk remote desktop delivers an experience such as sitting right there in front of the host machine.



**Who Is the Company Behind StarDesk?**

- **Seller:** [GearUP](https://www.g2.com/sellers/gearup)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 5. [SupportHopper](https://www.g2.com/products/supporthopper/reviews)
  Screen Sharing Application



**Who Is the Company Behind SupportHopper?**

- **Seller:** [ProgramTECH Ltd.](https://www.g2.com/sellers/programtech-ltd)
- **HQ Location:** jeddah, SA
- **LinkedIn® Page:** http://www.linkedin.com/company/programtech (2 employees on LinkedIn®)



### 6. [SupremeViewer](https://www.g2.com/products/supremeviewer/reviews)
  SupremeViewer is a software for remote access, remote control and monitoring. It allows users to access and control a computer from a remote location. IT professionals can use SupremeViewer to troubleshoot and resolve issues on a user’s computer without physically being present. In the context of remote work or telecommuting, employees can access their office computers from home or other locations to work as if they were in the office. System administrators use remote access software to manage and maintain servers in data centers or remote locations. It can be used to transfer files between computers without physically moving data storage devices. SupremeViewer can be used for monitoring and surveillance purposes, such as viewing security cameras or remotely managing IoT devices.



**Who Is the Company Behind SupremeViewer?**

- **Seller:** [SupremeViewer](https://www.g2.com/sellers/supremeviewer)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 7. [Sysgem Access Gateway](https://www.g2.com/products/sysgem-access-gateway/reviews)
  Keep full control of all of your data with Sysgem's self-hosted and secure remote access tools for system admins and help desk experts. SYSGEM ACCESS GATEWAY: A self-hosted, secure and controlled remote access tool for Windows workstations, laptops and servers — inside or outside network boundaries SYSMAN REMOTE CONTROL: A powerful tool for remotely controlling (end-user) devices across your enterprise network while remote desktops and terminal server sessions are completely under admin supervision SYSMAN UTILITIES PROFESSIONAL EDITION: An advanced remote administration tool that offers extensive management capabilities on servers and end-user devices in the network



**Who Is the Company Behind Sysgem Access Gateway?**

- **Seller:** [Sysgem AG](https://www.g2.com/sellers/sysgem-ag)
- **Year Founded:** 1999
- **HQ Location:** Zurich, CH
- **Twitter:** @Sysgem (10 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sysgem/ (6 employees on LinkedIn®)



### 8. [TGX Remote Desktop](https://www.g2.com/products/tgx-remote-desktop/reviews)
  TGX is more than a remote desktop, it is a low-latency remote desktop workstation. This solution allows you to eliminate disruptions in workflow by delivering an “in-office” experience from anywhere. Our remote workstation solution supports workplace mobility, remote team collaboration, and enables business continuity. TGX delivers an experience so impressive you won’t realize the team is working remotely. Intensive graphics applications up to 4K resolution Like-local responsiveness Connect multiple collaborators



**Who Is the Company Behind TGX Remote Desktop?**

- **Seller:** [Mechdyne](https://www.g2.com/sellers/mechdyne)
- **Year Founded:** 1996
- **HQ Location:** Marshalltown, Iowa, United States
- **Twitter:** @mechdyne (790 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/mechdyne-corporation (192 employees on LinkedIn®)



### 9. [thinremote.io](https://www.g2.com/products/thinremote-io/reviews)

**Who Is the Company Behind thinremote.io?**

- **Seller:** [thinger.io](https://www.g2.com/sellers/thinger-io)
- **Year Founded:** 2015
- **HQ Location:** Madrid, ES
- **LinkedIn® Page:** https://www.linkedin.com/company/thinger-io (5 employees on LinkedIn®)



### 10. [WAH - Work At Home](https://www.g2.com/products/wah-work-at-home/reviews)
  WAH is a Reliable Remote Desktop Software that gives fast and secure remote access to your desktop. Using WAH your remote working will get hassle-free and more productive. Here are the major benefits of using WAH: 1. Collaborate and communicate with your team globally 2. Seamless remote access to your software and data 3. Increase your team's productivity 4. Designed with security and scalability at its core 5. Manage work anytime from anywhere



**Who Is the Company Behind WAH - Work At Home?**

- **Seller:** [Webtel Electrosoft](https://www.g2.com/sellers/webtel-electrosoft)
- **Year Founded:** 2000
- **HQ Location:** Rajendra Place, IN
- **Twitter:** @webteldotin (2,674 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/webteldotin/ (731 employees on LinkedIn®)



### 11. [Webkeyapp](https://www.g2.com/products/webkeyapp/reviews)
  Our focus is remote management. We developed an application and solution, called Webkey. With us and with this service you can monitor and control any Android base device remotely.



**Who Is the Company Behind Webkeyapp?**

- **Seller:** [Webkey Development Ltd.](https://www.g2.com/sellers/webkey-development-ltd)
- **Year Founded:** 2018
- **HQ Location:** Budapest, HU
- **LinkedIn® Page:** http://www.linkedin.com/company/webkeyapp (5 employees on LinkedIn®)



### 12. [WiseMo Remote Desktop](https://www.g2.com/products/wisemo-remote-desktop/reviews)
  Full remote control support of Windows, macOS, iOS, Android and Windows Mobile/CE. The features includes Remote Desktop control, File transfer, Chat, Hardware and Software Inventory and much more. With the unique Device Access Control feature you can centrally control access validation (authentication) and access role (authorization) for user access to your devices. Our best security advice is never to use shared passwords or having accounts for users that no longer should have access. WiseMo takes security very seriously with the highest standards of encryption, logging and multifactor based authentication and authorization.



**Who Is the Company Behind WiseMo Remote Desktop?**

- **Seller:** [WiseMo](https://www.g2.com/sellers/wisemo)
- **Year Founded:** 2010
- **HQ Location:** Herlev, DK
- **LinkedIn® Page:** http://www.linkedin.com/company/wisemo-a-s (3 employees on LinkedIn®)




    ## What Is Remote Desktop Software?
  [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure)
  ## What Software Categories Are Similar to Remote Desktop Software?
    - [Remote Support Software](https://www.g2.com/categories/remote-support)
    - [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)
    - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing)

  
---

## How Do You Choose the Right Remote Desktop Software?

### What You Should Know About Remote Desktop Software

### What is remote desktop software?

Remote desktop software, also known as remote access software, allows users to access another computer or system remotely in real time and work on it like their local device. It ensures easy, efficient, and secure access to one or many remote desktops. 

While the software can also be used for remote support, a remote desktop tool is typically used by employees to access a machine remotely rather than to resolve a technical problem. Though the maintenance functions may not be as extensive as those of remote support solutions, remote desktop tools aid support teams in performing basic maintenance tasks on numerous devices from a single station.

Typical use cases of a remote desktop tool include granting employees access to and managing distant computers anytime, from any device, which gives them the privilege to work from anywhere. Sometimes IT support professionals use remote desktop software to troubleshoot and perform maintenance tasks remotely.

### What are the common features of remote desktop software?

The following are some core features of a remote desktop tool that can help users achieve greater flexibility and cost savings through remote work:

- Remote access and control: Remote desktop software provides end users access to and control over other devices not in their physical vicinity. The software facilitates the visibility of a specific window or the entire desktop.
- Multi-monitor support: Many workplaces now opt for multiple monitors at their workstations to help improve productivity. As a result, the remote desktop tool supports the capability to view multiple monitors at a time.
- Multiple operating system (OS) support: Businesses today use Windows, macOS, Linux, or other OS, and sometimes multiple OS within the same company. Remote desktop software has features to handle viewing and functioning on any OS, independent of the OS the end user is connecting from.
- Mobile device access: Remote desktop tools allow administrators to access connected mobile devices and support mobile OS like Android, iOS, and more.
- Data encryption: When a user’s device is being used and managed remotely, it may leave the user feeling vulnerable. The remote desktop tool offers a data encryption feature to secure the connection and protect data.
- File management: Remote desktop software facilitates file sharing and transfers to enable quick and effortless work discussion, collaboration among colleagues, and viewing of relevant documents when working remotely. The shared or transferred files are highly secure as permission to access them is granted only to authenticated user accounts.
- Remote configuration: The software helps configure a remote PC for access so that the end user can take complete control of the device over the internet anytime.
- Chat: The chat functionality of the remote desktop software allows users to send and receive messages between computers.
- Application management: Remote desktop tool centrally manages, configures, and monitors applications on employee devices. 
- Session transfer: Access to remote sessions for IT support can be transferred between users using a remote desktop application.
- Session recording: A remote desktop tool provides the ability to record remote sessions at a desired location on the local computer. 
- Security: All the data shared across a remote connection is encrypted. It also uses multi-factor authentication (MFA) to ensure only authorized users can log in and notify suspicious activities.
- Deployment flexibility: Remote desktop tools can be deployed on the cloud and on-premises, depending on the organization’s requirements.
- Remote printing: Some remote desktop solutions provide remote printing capabilities to help users print documents using a locally plugged or network printer.
- Session usage reporting: Activity log tracking and session analytics is essential for IT managers and chief information officers (CIOs) looking to track, manage, and optimize helpdesk activities.
- Branding: Remote desktop systems may let businesses customize client applications to match their websites.

### What are the benefits of remote desktop software?

There are several benefits that a business can reap from a remote desktop tool. Below is a list of advantages that the tool offers:

- Efficiency: Remote desktop tools offer the potential to maintain numerous devices from a single workstation. Users can access the systems they need from wherever they are located.
- Cost savings: Remote desktop tools may require the installation of remote client software on user devices. However, some web-based remote desktop software provides remote access with zero endpoint installation or configuration. Clientless, centrally-managed solutions do not require installation, management, and software maintenance on individual devices, thereby cutting down IT support costs. Additionally, these solutions enable users to work from home with the most reliable and secure connection resulting in reduced overhead expenditure for office space, computing equipment, software, utilities, etc.
- Flexibility: Employers are increasingly promoting flexible and remote work. The ability to work from anywhere, at any time, and on multiple devices increases employee productivity and turnover. These tools enable employees to work remotely with a seamless remote desktop connection to one or many desktops at the workplace.
- Business continuity: Remote desktop platform ensures business continuity in times of crisis, such as pandemic outbreaks, harsh weather, and transportation strikes. It provides access to business applications and data from home, enabling organizations to meet their business objectives.

### Who uses remote desktop software?

- Customer support teams: Employees on support teams are most likely to use the remote desktop tool. The software greatly improves the efficiency of most support teams’ day-to-day routines and tasks. 
- IT departments: Software and licensing administrators in the IT department can use remote desktop tools for scheduling and running maintenance on devices, regardless of the device's physical location or the administrator.
- Data archive teams: Teams that do heavy [data archive](https://learn.g2.com/data-archiving) work may also benefit from using a remote desktop tool. Data archives tend to be optimized toward UNIX systems like Linux’s numerous variants, so having a remote Linux build that can be tapped into from a Windows desktop can be incredibly valuable.
- Software engineers: Remote desktop solutions enable developers and engineers to share a single workstation, use [integrated development environments (IDEs)](https://www.g2.com/articles/ide), access remote servers, and investigate bugs remotely.
- Educational institutions: Teachers, professors, educators, and administrators use remote access solutions for conducting classes and accessing tools and files from remote locations.
- Remote users: Remote employees rely on these solutions to access company files and servers and complete tasks without being in the office.

### What are the Alternatives to Remote Desktop Software?

- [Remote support software:](https://www.g2.com/categories/remote-support) Remote support and remote desktop tools are so similar that many use the two names interchangeably. There is a slight but notable difference between the two. Remote desktop software focuses more exclusively on access to and control over a remote device. While remote support software does this as well, these solutions offer more expansive features to assist with maintenance and troubleshooting.
- [Virtual desktop infrastructure (VDI) software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi): Remote desktop and VDI software have similar characteristics but slightly different target functions. A remote desktop tool tends to focus on creating connections to physical devices. In contrast, a VDI tool hones in on entirely virtual desktops associated with servers or even an OS being run within another OS. VDI software allows for centralized hosting and viewership of numerous desktops, whereas remote desktop focuses on the ability to access numerous physical desktops from a single location.
- [Screen sharing software](https://www.g2.com/categories/screen-sharing): These systems partially match the functionality of remote desktop solutions by allowing users to share screens and demonstrate processes to viewers. Sales, marketing, and support teams use screen sharing tools to provide demos, brainstorm, and resolve technical issues.

### Challenges with remote desktop software

Remote desktop tools can come with their own set of challenges. 

- Connectivity: Remote desktop usage occurs entirely via the internet, so connectivity issues can end up disrupting the experience. When implementing a remote desktop tool, users must ensure high internet connectivity.
- Hardware dilemmas: Remote desktop software relies partly on the end device’s hardware functioning optimally. If there is an issue with the end device’s hardware, the software may not be able to access the remote device.
- Privacy: The means to take control of other users’ computers remotely does come with a certain degree of privacy risk. In the wrong hands, losing control of one’s computer means compromised data on the computer or an entire network. Companies need to use strong endpoint protection software when implementing remote support software to protect internal devices.
- Operating system compatibility: Some remote desktop systems may not efficiently support different operating systems such as Linux, macOS. or their outdated versions. This Os non-compatibility makes it challenging for remote users to receive timely solutions.
- High-performance tasks: Network speed and bandwidth variation may impact remote desktop tools' ability to to complete tasks demanding high computational resources, including video rendering, data analysis, and graphic design.
- User experience: Complex remote desktop applications make it difficult for users to log in, establish connections with remote devices, and share files.

### How to choose remote desktop software

Organizations buying remote desktop software must consider business-specific needs and the following factors to maximize the return on their investment.

- Device whitelisting and authentication: Choosing a remote desktop platform with device or endpoint authentication is crucial for preventing unauthorized systems from connecting with remote devices and gaining unattended access.
- Two-factor authentication (2FA): Remote desktop solutions with 2FA capabilities verify user identity to protect devices and data from brute-force attacks, social engineering, and phishing. 
- Security compliance: Buyers must ensure that the remote access tool of their choice meets different security standards, including [General Data Protection Regulation (GDPR)](https://www.g2.com/glossary/gdpr-definition), System and Organization Controls (SOC 2), Family Educational Rights and Privacy Act (FERPA), Peripheral Component Interconnect (PCI), and Health Insurance Portability and Accountability Act (HIPAA). Also, consider choosing solutions that update security protocols regularly. 
- Ease of use: Selecting a user-friendly remote desktop tool is essential for ensuring that even non-technical users have a seamless experience while using the system. Moreover, users should be able to install the application without any difficulty. 
- File transfer: Remote desktop tools with [file sharing](https://www.g2.com/glossary/file-sharing-definition) features allow users to share presentations, documents, and data, enabling them to send or receive files immediately. Also, consider looking for systems with remote printing, chat, multi-monitor support, and remote wake-on-LAN functionalities.
- Available on mobile devices: Choosing a system that users can access from a phone or tablet helps technical support specialists resolve issues on the go. 
- Price and customer support: Consider thoroughly evaluating customer support availability and features against price to find the best solution.

Depending on their organizations’ sizes, needs, and preferences, buyers must try different tools to find the one that best fits their compatibility, security, usability requirements, and budget.

### Remote desktop software pricing

Remote desktop software is available in two deployment models: on-premises and cloud. Based on the models, the software can also be purchased as a perpetual license or as annual or monthly subscriptions. Remote desktop tools are priced as a perpetual license for on-premises software, whereas cloud-based solutions are available on a subscription basis. Some remote desktop tools can be downloaded for free private usage and are available as a three-tier license, often business, premium, or corporate.

Remote desktop software pricing varies depending on the number of seats, devices, and features organizations require. Below is a general overview of pricing based on tiers buyers choose.

- Entry-level plans range from $10 to $15 monthly and include basic features. These plans suit individual users and small businesses.
- Mid-range plans can cost businesses up to $35 per month. They provide more features suitable for larger business teams.
- Advanced plans cost around $75 monthly and offer advanced support and user management features. These are ideal for larger enterprises with extensive business requirements.

### Implementation of remote desktop software

How is remote desktop software implemented?

There are generally two ways in which a remote desktop software is implemented:

- OS-based implementation: OS-based remote desktop solutions are built directly into the OS. No extra software is required to use OS-based remote desktop solutions as the tools are already installed. For example, some versions of Windows come with built-in remote desktop software. 
- Third-party-based implementation: Third-party-based implementation is needed when remote desktop software has to be licensed by the user. Once the buyer has decided on the software that fits their particular needs and installed it, it should be ready for use.

### Remote desktop software trends

- Companies will adopt a hybrid workplace model: Companies are now looking at providing the choice of working from the office only for a few days a week. The remote working element in a hybrid workplace is a trend that is expected to grow. Employees within an organization have increasingly started preferring to work from home or anywhere else with flexible working schedules. Employers are also providing the flexibility to do so. Remote desktop and remote support software will be widely used when working remotely, as they provide seamless IT support without letting external factors hinder business processes from running smoothly.
- Organizations will opt for consolidation of remote work tools: Organizations use multiple software solutions such as video conferencing, remote support, and remote desktop to enable effective collaboration across employees, clients, and partners. It is essential to consolidate these tools and provide the organization with better visibility to enhance operational productivity, thereby reducing the need to monitor each device individually. The adoption of centralized solutions is expected to rise, considering it would help companies ensure compliance and tackle software management issues.
- BYOD trends continue gaining popularity: Many organizations encourage employees to use BYOD devices to control capital expenditure costs rising from hardware purchase and maintenance. Employees using their devices often rely on remote desktop solutions to connect with peers or access server files. Remote workers using their devices for office work are more likely to experience cybersecurity threats. Businesses must continue investing in cybersecurity, cloud security, and vulnerability management tools to prevent data leaks and unauthorized access and mitigate remote work tech vulnerability.

_Researched and Written by_ [_Anindita Sengupta_](https://research.g2.com/insights/author/anindita-sengupta)

_Reviewed and Edited by_ [_Sinchana Mistry_](https://in.linkedin.com/in/sinchana-mistry95)