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At a Glance
Market Segments
Small-Business (90.8% of reviews)
Small-Business (62.1% of reviews)
Entry-Level Pricing
Free Per Month
Free
Softr
Star Rating
(643)4.7 out of 5
Market Segments
Small-Business (90.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansZoho CRM
Star Rating
(2,840)4.1 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in Document Collaboration with a score of 8.9, allowing teams to work seamlessly on shared documents, while Softr's score of 7.8 indicates room for improvement in this area.
- Reviewers mention that Softr shines in Quality of Support, scoring an impressive 9.6 compared to Zoho CRM's 7.6, highlighting Softr's responsive customer service and helpful resources.
- G2 users note that Zoho CRM's Email Marketing capabilities are robust, scoring 8.0, while Softr's score of 6.7 suggests it may not meet the needs of users looking for advanced email marketing features.
- Users on G2 report that Softr offers superior Ease of Use with a score of 9.1, making it more accessible for small businesses, whereas Zoho CRM's score of 8.3 indicates a steeper learning curve.
- Reviewers mention that Zoho CRM's Billing and Invoicing features are highly rated at 8.7, providing comprehensive tools for financial management, while Softr's score of 8.0 shows it is competent but not as feature-rich.
- Users say that Zoho CRM's Performance and Reliability is commendable with a score of 8.4, ensuring consistent uptime and functionality, while Softr's score of 8.7 suggests it may have a slight edge in reliability.
Pricing
Entry-Level Pricing
Softr
Free
Free
Per Month
For anyone to get started, free custom domain included
- 1 published app
- 10 app users
- 2 user groups
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Softr
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.5
521
8.4
2,415
Ease of Use
9.1
528
8.3
2,429
Ease of Setup
9.1
434
8.0
1,199
Ease of Admin
9.0
363
8.0
1,006
Quality of Support
9.6
517
7.6
2,209
Has the product been a good partner in doing business?
9.2
347
8.0
982
Product Direction (% positive)
9.7
497
8.0
2,351
Features by Category
Sales Force Automation
8.3
69
8.5
1620
|
Verified
7.8
68
8.3
870
|
Verified
7.8
66
8.2
1543
|
Verified
8.1
71
8.2
1619
|
Verified
7.6
64
7.8
1183
|
Verified
7.4
62
8.4
665
|
Verified
7.9
65
7.9
1213
|
Verified
8.1
63
8.0
1203
|
Verified
7.9
64
8.2
1315
|
Verified
Marketing Automation
6.8
64
8.0
1332
|
Verified
7.3
63
7.9
1295
|
Verified
8.0
61
8.4
1517
|
Verified
7.4
59
7.9
1121
|
Verified
Customer Support
8.4
67
8.0
1195
|
Verified
8.8
74
7.9
1198
|
Verified
8.7
71
7.9
1232
|
Verified
7.6
59
7.8
1066
|
Verified
8.0
58
8.0
1108
|
Verified
Reporting & Analytics
7.9
61
8.2
1494
|
Verified
8.4
67
8.2
1550
|
Verified
7.2
57
8.1
1050
|
Verified
Mobile & Social
7.6
59
8.1
1078
|
Verified
6.9
59
8.0
1089
|
Verified
8.1
60
8.0
1194
|
Verified
Platform
7.9
95
8.1
854
|
Verified
8.0
90
8.1
825
|
Verified
8.5
93
8.4
856
|
Verified
7.4
81
8.1
647
|
Verified
8.2
87
7.8
547
|
Verified
7.9
80
8.1
717
|
Verified
8.7
90
8.4
838
|
Verified
7.4
81
8.1
660
|
Verified
Integration
8.6
82
8.3
648
|
Verified
8.4
86
8.1
631
|
Verified
7.9
79
8.0
596
|
Verified
Generative AI
6.9
30
8.2
178
Agentic AI - CRM
6.1
9
8.1
64
6.3
9
8.3
62
6.9
9
8.0
63
6.9
9
8.0
63
6.3
9
8.2
63
6.9
9
8.2
63
6.7
9
8.2
63
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.3
88
Not enough data
7.7
83
Not enough data
8.3
86
Not enough data
8.3
83
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
89
Not enough data
8.2
85
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.7
17
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.7
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.7
67
|
Verified
Not enough data
8.8
67
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
71
Not enough data
8.8
72
Not enough data
8.8
72
Not enough data
8.8
72
Organization
Not enough data
8.6
73
Not enough data
8.4
72
Not enough data
8.5
72
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
74
Sales Analysis
Not enough data
8.4
68
Not enough data
8.4
72
Generative AI
Not enough data
8.1
26
Not enough data
7.9
26
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
160
Not enough data
8.8
156
Not enough data
8.3
146
Not enough data
8.2
141
Not enough data
8.9
154
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.5
143
Not enough data
8.2
138
Not enough data
7.9
121
AI and Automation
Not enough data
8.2
147
Not enough data
8.4
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Administration
9.1
39
Not enough data
8.5
39
Not enough data
8.6
38
Not enough data
8.7
38
Not enough data
8.9
39
Not enough data
8.7
38
Not enough data
Automation
7.9
38
Not enough data
7.7
38
Not enough data
8.4
38
Not enough data
Development
8.7
38
Not enough data
7.8
38
Not enough data
8.5
38
Not enough data
8.1
36
Not enough data
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
96
Not enough data
8.6
91
Not enough data
8.5
95
Not enough data
8.3
87
Not enough data
8.7
54
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
8.0
178
8.9
78
7.5
174
8.6
75
7.2
168
8.5
75
7.8
170
8.7
76
8.3
175
8.6
74
Collaboration
7.9
172
8.7
75
7.1
165
8.5
77
8.2
168
8.9
79
7.3
164
8.9
82
6.8
158
8.7
76
7.6
167
8.6
74
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Functionality
7.6
77
Not enough data
7.8
77
Not enough data
8.3
77
Not enough data
8.1
73
Not enough data
Data Control
8.6
70
Not enough data
8.9
71
Not enough data
8.5
68
Not enough data
Agentic AI - Drag and Drop App Builder
7.4
11
Not enough data
7.6
11
Not enough data
8.2
11
Not enough data
Functionality
9.1
43
Not enough data
8.2
38
Not enough data
6.9
37
Not enough data
7.9
42
Not enough data
9.3
42
Not enough data
8.7
41
Not enough data
8.9
40
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Generation and Interpretation - AI App Builder
7.9
12
Not enough data
7.9
12
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
Generated Application Quality - AI App Builder
8.8
12
Not enough data
7.9
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
152
|
Verified
Not enough data
8.3
159
|
Verified
Not enough data
8.0
151
|
Verified
Not enough data
8.4
160
|
Verified
Personalization
Not enough data
8.5
176
|
Verified
Not enough data
8.6
177
|
Verified
Not enough data
8.6
183
|
Verified
Not enough data
8.4
170
|
Verified
Administrative
Not enough data
8.5
168
|
Verified
Not enough data
8.5
172
|
Verified
Not enough data
8.3
160
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
Not enough data
8.3
138
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.7
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
143
Not enough data
8.4
147
Not enough data
8.3
140
Not enough data
8.6
152
Not enough data
8.5
144
Predictive Analytics
Not enough data
8.5
144
Not enough data
8.3
136
Not enough data
8.0
122
Not enough data
8.2
128
Sales Management
Not enough data
8.5
151
Not enough data
8.3
129
Not enough data
8.5
142
Not enough data
8.8
149
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
6.0
5
Not enough data
5.7
5
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
8.6
266
Not enough data
8.5
274
Not enough data
8.3
275
Not enough data
8.3
263
Not enough data
Data Control
8.5
247
Not enough data
8.9
277
Not enough data
8.5
248
Not enough data
Publishing
9.1
276
Not enough data
8.7
268
Not enough data
8.6
238
Not enough data
Agentic AI - No-Code Development Platforms
7.7
42
Not enough data
8.0
42
Not enough data
7.7
42
Not enough data
Categories
Categories
Shared Categories
Softr and Zoho CRM are categorized as Client Portal and CRM
Unique Categories
Softr is categorized as Workplace Innovation Platforms, Employee Intranet, No-Code Development Platforms, Drag and Drop App Builder, Application Development Platforms, and AI App Builder
Zoho CRM is categorized as Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Softr
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Marketing and Advertising
7.2%
Consulting
6.4%
Information Technology and Services
6.4%
Non-Profit Organization Management
4.2%
Other
66.4%
Information Technology and Services
15.9%
Computer Software
9.8%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
58.3%
Discussions
What's holding your business from growing?
1 Comment
OU
I’m struggling advertising, or getting people in my website, since I have no website ideas that will succeed, I got a question do u think Minecraft maps...Read more
Softr has no more discussions with answers
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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