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Compare SoDash and Zoho Desk

See this
side-by-side comparison of SoDash vs. Zoho Desk
based on preference data from user reviews. SoDash rates 4.1/5 stars with 19 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,686 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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SoDash
SoDash
(19)
4.1 out of 5
SoDash
Zoho Desk
Zoho Desk
(2,686)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Zoho Desk
Zoho Desk
Market Segments
SoDash
SoDash
Small-Business (35.3% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
SoDash
SoDash
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

SoDash vs Zoho Desk

When assessing the two solutions, reviewers found SoDash easier to use, set up, and administer. However, reviewers preferred doing business with Zoho Desk overall.

  • Reviewers felt that Zoho Desk meets the needs of their business better than SoDash.
  • When comparing quality of ongoing product support, reviewers felt that Zoho Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over SoDash.
Categories
Shared Categories
SoDash
SoDash
Zoho Desk
Zoho Desk
SoDash and Zoho Desk are categorized as Social Customer Service
Unique Categories
SoDash
SoDash has no unique categories
Zoho Desk
Zoho Desk is categorized as Live Chat, Customer Self-Service, and Help Desk
Pricing
SoDash
SoDash Pricing
Free Trial Unavailable
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ratings
Meets Requirements
SoDash
SoDash
8.3
Responses: 15
Zoho Desk
Zoho Desk
8.7
Responses: 2097
Ease of Use
SoDash
SoDash
9.0
Responses: 15
Zoho Desk
Zoho Desk
8.5
Responses: 2117
Ease of Setup
SoDash
SoDash
8.3
Responses: 6
Zoho Desk
Zoho Desk
8.2
Responses: 1765
Ease of Admin
SoDash
SoDash
8.6
Responses: 6
Zoho Desk
Zoho Desk
8.3
Responses: 1780
Quality of Support
SoDash
SoDash
7.9
Responses: 13
Zoho Desk
Zoho Desk
8.2
Responses: 1889
Ease of Doing Business With
SoDash
SoDash
8.3
Responses: 6
Zoho Desk
Zoho Desk
8.5
Responses: 1606
Product Direction (% positive)
SoDash
SoDash
8.3
Responses: 14
Zoho Desk
Zoho Desk
8.6
Responses: 2064
Features
Process
Mentions
SoDash
SoDash
7.6
Responses: 9
Zoho Desk
Zoho Desk
8.9
Responses: 256
Tickets
SoDash
SoDash
8.3
Responses: 9
Zoho Desk
Zoho Desk
9.1
Responses: 351
Macros
SoDash
SoDash
8.3
Responses: 7
Zoho Desk
Zoho Desk
8.6
Responses: 260
Collaboration
SoDash
SoDash
8.7
Responses: 9
Zoho Desk
Zoho Desk
8.9
Responses: 300
Channels
Email
SoDash
SoDash
8.8
Responses: 13
Zoho Desk
Zoho Desk
9.2
Responses: 349
Social
SoDash
SoDash
9.2
Responses: 13
Zoho Desk
Zoho Desk
8.7
Responses: 289
Live Chat
SoDash
SoDash
Feature Not Available
Zoho Desk
Zoho Desk
8.9
Responses: 267
Phone
SoDash
SoDash
Feature Not Available
Zoho Desk
Zoho Desk
8.7
Responses: 234
Text
SoDash
SoDash
Feature Not Available
Zoho Desk
Zoho Desk
9.0
Responses: 247
Insight
Surveys
SoDash
SoDash
8.3
Responses: 10
Zoho Desk
Zoho Desk
8.9
Responses: 263
Reporting
SoDash
SoDash
8.0
Responses: 11
Zoho Desk
Zoho Desk
8.9
Responses: 300
Visitor Activity
SoDash
SoDash
8.1
Responses: 13
Zoho Desk
Zoho Desk
8.9
Responses: 280
Help Desk
SoDash
SoDash
8.1
Responses: 12
Zoho Desk
Zoho Desk
9.1
Responses: 320
Reviewers' Company Size
Reviewers of both SoDash and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
SoDash
SoDash
35.3%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
SoDash
SoDash
35.3%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
SoDash
SoDash
29.4%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
SoDash
SoDash Industry
Telecommunications
5.9%
Supermarkets
5.9%
Real Estate
5.9%
Pharmaceuticals
5.9%
Mental Health Care
5.9%
Other
70.6%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.5%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.8%
Reviews
Most Helpful Favorable Review
SoDash
GM
User in Mental Health Care

Easy to learn how to use. That's all I wanted to say, but you're making me say more...

Zoho Desk
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
SoDash
GF
User in Food & Beverages

There was nothing to dislike as we were just testing.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
SoDash
SoDash Discussions
Monty the Mongoose crying
SoDash has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Screenshots
SoDash
SoDash Screenshots
No screenshots provided
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