# Swell vs UserVoice Comparison

| | Swell | UserVoice | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 372 | 243 | 
| **Largest Market Segment** | Small-Business (87.1% of reviews) | Mid-Market (62.5% of reviews) | 
| **Entry Level Price** | Contact Us 1 Per Location | Starting at $10,788.00 200 Unique End Users Per Year | 

---
## Top Pros & Cons

### Swell

**Not enough data**

### UserVoice

Pros:
- Feedback Management (10 reviews)
- Ease of Use (8 reviews)

Cons:
- Lack of Features (3 reviews)
- Complex Usability (2 reviews)

---
## Ratings Comparison
| Rating | Swell | UserVoice | 
|---|---|---|
  | **Meets Requirements** | 9.0 (256 reviews) | 8.9 (179 reviews) | 
  | **Ease of Use** | 9.0 (259 reviews) | 8.8 (181 reviews) | 
  | **Ease of Setup** | 8.8 (178 reviews) | 8.5 (81 reviews) | 
  | **Ease of Admin** | 9.2 (177 reviews) | 8.6 (93 reviews) | 
  | **Quality of Support** | 9.2 (251 reviews) | 9.1 (139 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (175 reviews) | 9.1 (88 reviews) | 
  | **Product Direction (% positive)** | 8.8 (228 reviews) | 8.1 (178 reviews) | 

---
## Pricing

### Swell

#### Entry-Level Pricing

Plan: Online Reputation

Price: Contact Us 1 Per Location

Description: For gaining reviews and boosting your reputation 

Key Features:
- Personalize review invites
- Send SMS and email review invites
- Create automated review campaigns

[Browse all 3 editions](https://www.g2.com/products/socialswell-inc-swell/pricing)

#### Free Trial

Yes

### UserVoice

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $10,788.00 200 Unique End Users Per Year

Description: Capture feedback directly from your customers, and  organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.

Key Features:
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.

[Browse all 4 editions](https://www.g2.com/products/uservoice/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Swell** | N/A | N/A |
| **UserVoice** | 10.0/10 | 8 |

#### Product Analytics

| Feature | Swell | UserVoice | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | Not enough data | 
| **User-Level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User Scoring** | Not enough data | 10.0 (7 reviews) | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Swell | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Swell | UserVoice | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Swell | UserVoice | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Swell | UserVoice | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Repository Management

| Product | Score | Reviews |
|---|---|---|
| **Swell** | N/A | N/A |
| **UserVoice** | N/A | N/A |

#### Functionality

| Feature | Swell | UserVoice | 
|---|---|---|
| **Package Management** | Not enough data | Feature Not Available | 
| **Integration** | Not enough data | Not enough data | 
| **Code Analysis** | Not enough data | Not enough data | 
| **Vulnerability Checks** | Not enough data | Not enough data | 

#### Management

| Feature | Swell | UserVoice | 
|---|---|---|
| **Package Access Control** | Not enough data | Feature Not Available | 
| **Package Tracking** | Not enough data | Feature Not Available | 
| **Automation** | Not enough data | Feature Not Available | 
| **Rollback** | Not enough data | Feature Not Available | 

### User Research Repositories

| Product | Score | Reviews |
|---|---|---|
| **Swell** | N/A | N/A |
| **UserVoice** | 8.9/10 | 11 |

#### Management

| Feature | Swell | UserVoice | 
|---|---|---|
| **Team Collaboration** | Not enough data | 9.4 (6 reviews) | 
| **Access Control** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 

#### Functionality

| Feature | Swell | UserVoice | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.6 (7 reviews) | 
| **Tagging** | Not enough data | 8.8 (7 reviews) | 
| **Note Taking** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | 9.7 (5 reviews) | 

### Idea Management

| Product | Score | Reviews |
|---|---|---|
| **Swell** | N/A | N/A |
| **UserVoice** | 9.2/10 | 46 |

#### Feedback

| Feature | Swell | UserVoice | 
|---|---|---|
| **Ranking** | Not enough data | 9.5 (29 reviews) | 
| **Commenting** | Not enough data | 9.5 (39 reviews) | 

#### Idea Sources

| Feature | Swell | UserVoice | 
|---|---|---|
| **External Idea Generation** | Not enough data | 9.4 (36 reviews) | 
| **Internal Idea Generation** | Not enough data | 9.3 (37 reviews) | 

#### Idea Collection

| Feature | Swell | UserVoice | 
|---|---|---|
| **Idea Campaigns** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | Feature Not Available | 
| **Forums** | Not enough data | 9.0 (21 reviews) | 
| **Suggestion Box** | Not enough data | 9.3 (34 reviews) | 
| **Mind Mapping** | Not enough data | Feature Not Available | 

#### Integrations

| Feature | Swell | UserVoice | 
|---|---|---|
| **Gamification** | Not enough data | Feature Not Available | 
| **Project Planning** | Not enough data | 8.7 (21 reviews) | 

#### Agentic AI - Idea Management

| Feature | Swell | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Swell** | N/A | N/A |
| **UserVoice** | 8.1/10 | 36 |

#### Feedback Management

| Feature | Swell | UserVoice | 
|---|---|---|
| **Tagging** | Not enough data | 8.9 (25 reviews) | 
| **Segmentation** | Not enough data | 8.6 (20 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.6 (21 reviews) | 

#### Feedback Analysis

| Feature | Swell | UserVoice | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (14 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.8 (13 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.7 (13 reviews) | 

#### Feedback Sources

| Feature | Swell | UserVoice | 
|---|---|---|
| **Online Reviews** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | Feature Not Available | 
| **Social Media** | Not enough data | 6.5 (13 reviews) | 
| **Customer Service Channels** | Not enough data | 8.4 (18 reviews) | 

#### Generative AI

| Feature | Swell | UserVoice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Swell** | 8.5/10 | 75 |
| **UserVoice** | N/A | N/A |

#### Conversational Platform

| Feature | Swell | UserVoice | 
|---|---|---|
| **Personalization** | 8.3 (57 reviews) | Not enough data | 
| **Omnichannel** | 8.6 (34 reviews) | Not enough data | 
| **Contextual Engagement** | 8.8 (37 reviews) | Not enough data | 
| **Proactive Engagement** | 8.8 (37 reviews) | Not enough data | 

#### Support Automation

| Feature | Swell | UserVoice | 
|---|---|---|
| **Intelligent Routing** | 8.2 (39 reviews) | Not enough data | 
| **Seamless Escalation** | 8.7 (42 reviews) | Not enough data | 
| **Transcripts** | 8.5 (38 reviews) | Not enough data | 
| **Self-Serve Support** | 8.0 (32 reviews) | Not enough data | 

#### Generative AI

| Feature | Swell | UserVoice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Swell** | 8.4/10 | 82 |
| **UserVoice** | N/A | N/A |

#### Generative AI

| Feature | Swell | UserVoice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Swell | UserVoice | 
|---|---|---|
| **Pop-up Chat** | 8.8 (67 reviews) | Not enough data | 
| **Notifications** | 8.2 (68 reviews) | Not enough data | 
| **Targeted Emails** | 7.9 (37 reviews) | Not enough data | 
| **In-App Messaging** | 8.6 (53 reviews) | Not enough data | 
| **Co-Browsing** | 7.8 (30 reviews) | Not enough data | 

####  Internal Use

| Feature | Swell | UserVoice | 
|---|---|---|
| **Customization ** | 8.3 (53 reviews) | Not enough data | 
| **Conversation Archiving** | 8.6 (51 reviews) | Not enough data | 
| **Lead Development** | 8.6 (40 reviews) | Not enough data | 
| **Knowledge Base** | 8.7 (40 reviews) | Not enough data | 
| **Team Inbox ** | 8.3 (44 reviews) | Not enough data | 
| **Customer Profiles** | 8.5 (42 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Swell** | 8.8/10 | 76 |
| **UserVoice** | 8.5/10 | 81 |

#### Generative AI

| Feature | Swell | UserVoice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Survey Management

| Feature | Swell | UserVoice | 
|---|---|---|
| **Brand Design Consistency** | Feature Not Available | 8.3 (47 reviews) ✓ Verified | 
| **Survey Deployment** | 8.7 (52 reviews) ✓ Verified | 7.7 (30 reviews) ✓ Verified | 
| **Feedback Collection** | 8.8 (60 reviews) ✓ Verified | 9.0 (61 reviews) ✓ Verified | 
| **Device Responsiveness** | 9.0 (54 reviews) | 8.6 (49 reviews) | 

#### Process Management

| Feature | Swell | UserVoice | 
|---|---|---|
| **Feedback Aggregation** | 8.6 (54 reviews) ✓ Verified | 8.5 (61 reviews) ✓ Verified | 
| **Trigger Alerts** | 8.8 (49 reviews) | 8.6 (16 reviews) | 
| **Real-Time Analysis** | 8.9 (54 reviews) ✓ Verified | 8.2 (58 reviews) ✓ Verified | 
| **Real-Time Action** | 8.7 (55 reviews) | 8.4 (45 reviews) | 

#### System Management

| Feature | Swell | UserVoice | 
|---|---|---|
| **Security** | 8.9 (55 reviews) | 8.9 (54 reviews) ✓ Verified | 
| **System Monitoring** | 8.9 (49 reviews) | 8.8 (38 reviews) | 

### Decision-Making

| Product | Score | Reviews |
|---|---|---|
| **Swell** | N/A | N/A |
| **UserVoice** | N/A | N/A |

#### Agentic AI - Decision-Making

| Feature | Swell | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Swell** | 8.6/10 | 187 |
| **UserVoice** | N/A | N/A |

#### Consumer Intelligence

| Feature | Swell | UserVoice | 
|---|---|---|
| **Customer Feedback** | 9.0 (140 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | Feature Not Available | Not enough data | 
| **Sentiment Analysis** | 8.8 (113 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Swell | UserVoice | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 8.4 (90 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 8.9 (164 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Swell | UserVoice | 
|---|---|---|
| **Social Networks Monitoring** | 8.4 (97 reviews) ✓ Verified | Not enough data | 
| **Social Media Management** | 8.1 (88 reviews) ✓ Verified | Not enough data | 
| **Digital Media Monitoring** | Feature Not Available | Not enough data | 

#### In-House Management

| Feature | Swell | UserVoice | 
|---|---|---|
| **Employee Performance** | Feature Not Available | Not enough data | 
| **Team Workflow** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Swell | UserVoice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Swell | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Swell** | N/A | N/A |
| **UserVoice** | 8.1/10 | 99 |

#### Communication

| Feature | Swell | UserVoice | 
|---|---|---|
| **Wiki Documentation** | Not enough data | 7.6 (40 reviews) | 
| **Community Forum** | Not enough data | Feature Not Available | 
| **Customer Ideation** | Not enough data | 8.9 (74 reviews) | 

#### Planning

| Feature | Swell | UserVoice | 
|---|---|---|
| **Work Capacity** | Not enough data | Feature Not Available | 
| **Task Ranking** | Not enough data | Feature Not Available | 
| **Kanban Board** | Not enough data | 7.5 (31 reviews) | 
| **Custom Workflows** | Not enough data | 7.6 (29 reviews) | 
| **Release Forecasting** | Not enough data | Feature Not Available | 

#### Workflow Management

| Feature | Swell | UserVoice | 
|---|---|---|
| **Time Tracking** | Not enough data | Feature Not Available | 
| **Progress Monitoring** | Not enough data | Feature Not Available | 
| **Budgeting** | Not enough data | Feature Not Available | 
| **Team Scorecard** | Not enough data | 7.5 (27 reviews) | 

---
## Categories
**Shared Categories (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Swell (3):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support)

**Unique to UserVoice (7):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [User Research Repositories](https://www.g2.com/categories/user-research-repositories), [Decision-Making Software](https://www.g2.com/categories/decision-making), [Repository Management Software](https://www.g2.com/categories/repository-management), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Product Management Software](https://www.g2.com/categories/product-management-software), [Idea Management Software](https://www.g2.com/categories/idea-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Swell | UserVoice | 
|---|---|---|
| **Small-Business** | 87.1% | 10.3% | 
| **Mid-Market** | 12.3% | 62.5% | 
| **Enterprise** | 0.6% | 27.2% | 

### By Industry

#### Swell

- **Hospital & Health Care:** 27.0%
- **Health, Wellness and Fitness:** 18.8%
- **Medical Practice:** 15.2%
- **Construction:** 4.7%
- **Leisure, Travel & Tourism:** 4.1%
- **Retail:** 3.5%
- **Marketing and Advertising:** 2.6%
- **Insurance:** 2.3%
- **Consumer Services:** 2.1%
- **Automotive:** 1.8%
- **Other:** 17.9%

#### UserVoice

- **Computer Software:** 42.7%
- **Information Technology and Services:** 19.8%
- **Financial Services:** 3.4%
- **Hospitality:** 2.6%
- **Telecommunications:** 2.2%
- **Construction:** 2.2%
- **Internet:** 2.2%
- **Accounting:** 1.7%
- **Education Management:** 1.7%
- **Real Estate:** 1.7%
- **Other:** 19.8%

---
## Alternatives

### Alternatives to Swell

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4164 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (155 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2500 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (649 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)

### Alternatives to UserVoice

- [Canny](https://www.g2.com/products/canny/reviews) — 4.5/5 stars (108 reviews)
- [Aha!](https://www.g2.com/products/aha/reviews) — 4.4/5 stars (365 reviews)
- [Productboard](https://www.g2.com/products/productboard/reviews) — 4.3/5 stars (254 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1806 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7889 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)

---
## Top Discussions

### Swell

- Title: [How can I get more support?](https://www.g2.com/discussions/36436-how-can-i-get-more-support) — 1 comment, 1 upvote
  > **Top comment:** "When you ae on the swell dashboard on the top right next to the right of Quick Send is an information help bot. "
- Title: [I am still interested in using your product but need someone who is able to follow through and follow up](https://www.g2.com/discussions/36389-i-am-still-interested-in-using-your-product-but-need-someone-who-is-able-to-follow-through-and-follow-up) — 1 comment, 1 upvote
  > **Top comment:** "Our Onboarding coach was Jacob Voyles .  support@swellcx.com
385-519-6341. "
- Title: [How can I close the chats without having to delete them with the beta experience?](https://www.g2.com/discussions/36385-how-can-i-close-the-chats-without-having-to-delete-them-with-the-beta-experience) — 1 comment, 1 upvote
  > **Top comment:** "When you are on the dashboard, in message , on the right side there is an option to archive. "

### UserVoice

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/socialswell-inc-swell-vs-uservoice)