# Swell vs Text Request Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Swell excels in providing a user-friendly interface, making it easy for small businesses to send review links to clients. Users appreciate the platform's clean design and the freedom it offers for creating online stores across various formats.
- **Users say** that Text Request stands out for its robust feature set, particularly the ability to upload contact lists and see who is texting. This functionality allows for seamless integration with CRM systems, enhancing communication efficiency.
- **Reviewers mention** that while Swell has a slightly lower overall satisfaction score, it still garners praise for its customer service, with many users highlighting the support they receive as a key benefit for their sales processes.
- **According to verified reviews** , Text Request shines in its collaborative features, allowing multiple team members to respond to the same text thread from a single dashboard. This capability is particularly beneficial for businesses looking to streamline communication without relying on personal phones.
- **Users appreciate** that Swell is tailored for small businesses, with a significant portion of its reviews coming from this segment. This focus helps ensure that the platform meets the specific needs of smaller operations, as noted by users who find it vital for their sales growth.
- **G2 reviewers highlight** that Text Request is very beginner-friendly, making it accessible for users who may not be tech-savvy. The convenience of its app and ease of use are frequently mentioned, making it a solid choice for businesses looking for straightforward SMS marketing solutions.



| | Swell | Text Request | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 372 | 960 | 
| **Largest Market Segment** | Small-Business (87.1% of reviews) | Small-Business (65.1% of reviews) | 
| **Entry Level Price** | Contact Us 1 Per Location | Starting at $59.99 Per Month | 

---
## Top Pros & Cons

### Swell

**Not enough data**

### Text Request

Pros:
- Ease of Use (55 reviews)
- Easy Communication (33 reviews)

Cons:
- Missing Features (12 reviews)
- Limited Features (10 reviews)

---
## Ratings Comparison
| Rating | Swell | Text Request | 
|---|---|---|
  | **Meets Requirements** | 9.0 (256 reviews) | 9.2 (847 reviews) | 
  | **Ease of Use** | 9.0 (259 reviews) | 9.3 (868 reviews) | 
  | **Ease of Setup** | 8.8 (178 reviews) | 9.3 (386 reviews) | 
  | **Ease of Admin** | 9.2 (177 reviews) | 9.4 (321 reviews) | 
  | **Quality of Support** | 9.2 (251 reviews) | 9.4 (748 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (175 reviews) | 9.3 (317 reviews) | 
  | **Product Direction (% positive)** | 8.8 (228 reviews) | 9.4 (849 reviews) | 

---
## Pricing

### Swell

#### Entry-Level Pricing

Plan: Online Reputation

Price: Contact Us 1 Per Location

Description: For gaining reviews and boosting your reputation 

Key Features:
- Personalize review invites
- Send SMS and email review invites
- Create automated review campaigns

[Browse all 3 editions](https://www.g2.com/products/socialswell-inc-swell/pricing)

#### Free Trial

Yes

### Text Request

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $59.99 Per Month

Key Features:
- Autoresponder
- Escalation
- Message Template

[Browse all 7 editions](https://www.g2.com/products/text-request/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Swell** | N/A | N/A |
| **Text Request** | 8.3/10 | 171 |

#### Messenger

| Feature | Swell | Text Request | 
|---|---|---|
| **Sequencing** | Not enough data | Feature Not Available | 
| **AI** | Not enough data | Feature Not Available | 
| **Live Chat** | Not enough data | 8.5 (138 reviews) | 
| **Customization Interface** | Not enough data | Feature Not Available | 

#### Channels

| Feature | Swell | Text Request | 
|---|---|---|
| **Social Media** | Not enough data | Feature Not Available | 
| **Website** | Not enough data | 8.5 (131 reviews) | 
| **Text Message (SMS)** | Not enough data | 9.4 (158 reviews) | 
| **Voice Assistants** | Not enough data | 7.8 (115 reviews) | 
| **Other** | Not enough data | 8.2 (109 reviews) | 

#### Customers

| Feature | Swell | Text Request | 
|---|---|---|
| **Targeting** | Not enough data | 8.5 (123 reviews) | 
| **Profiles** | Not enough data | 8.5 (133 reviews) | 
| **Analytics** | Not enough data | 8.2 (132 reviews) | 
| **Lead Gathering** | Not enough data | 8.1 (124 reviews) | 
| **Sales Conversion** | Not enough data | 8.3 (126 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Swell | Text Request | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.4 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Swell** | N/A | N/A |
| **Text Request** | 7.9/10 | 694 |

#### Business Instant Messaging

| Feature | Swell | Text Request | 
|---|---|---|
| **File Sharing** | Not enough data | 8.2 (548 reviews) | 
| **Notifications** | Not enough data | 8.6 (633 reviews) | 
| **Search** | Not enough data | 8.4 (597 reviews) | 

#### Business Instant Messaging 

| Feature | Swell | Text Request | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 7.2 (474 reviews) | 
| **Video Conferencing** | Not enough data | 7.0 (459 reviews) | 

#### Business Instant Messaging

| Feature | Swell | Text Request | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.2 (554 reviews) | 
| **Web Application** | Not enough data | 9.0 (613 reviews) | 
| **Integrations** | Not enough data | 8.2 (530 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Swell | Text Request | 
|---|---|---|
| **Text Summarization** | Not enough data | 7.2 (24 reviews) | 

#### AI - Business Instant Messaging

| Feature | Swell | Text Request | 
|---|---|---|
| **AI Powered Search** | Not enough data | 7.3 (24 reviews) | 
| **Smart Notifications** | Not enough data | 7.8 (24 reviews) | 
| **AI Powered Language Translation** | Not enough data | 7.5 (24 reviews) | 
| **Content Generation** | Not enough data | 7.9 (23 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Swell | Text Request | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Swell** | 8.0/10 | 49 |
| **Text Request** | 8.2/10 | 181 |

#### Text Messaging

| Feature | Swell | Text Request | 
|---|---|---|
| **Bulk SMS** | 8.6 (30 reviews) | 8.7 (166 reviews) | 
| **Two-Way Text Messaging** | 8.3 (34 reviews) | 9.0 (173 reviews) | 
| **Text Scheduler** | 7.9 (28 reviews) | 8.6 (160 reviews) | 
| **Automatic Replies** | 7.7 (34 reviews) | 8.6 (157 reviews) | 
| **Automatic URL Shortening** | 7.8 (23 reviews) | 8.0 (136 reviews) | 
| **MMS Marketing** | 8.2 (27 reviews) | 8.4 (147 reviews) | 
| **Personalization** | 8.0 (36 reviews) | 8.5 (157 reviews) | 
| **Transactional SMS** | 8.1 (29 reviews) | 8.1 (139 reviews) | 

#### SMS Platform

| Feature | Swell | Text Request | 
|---|---|---|
| **Reporting** | 8.0 (27 reviews) | 8.1 (142 reviews) | 
| **Automation** | 8.2 (27 reviews) | 8.0 (146 reviews) | 
| **White Label** | 7.5 (19 reviews) | Feature Not Available | 
| **Text-to-Landline** | 8.1 (19 reviews) | 7.9 (135 reviews) | 
| **Short Codes** | 7.2 (17 reviews) | 7.7 (127 reviews) | 
| **API Integration** | 8.4 (21 reviews) | 7.9 (128 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Swell | Text Request | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Swell** | 8.5/10 | 75 |
| **Text Request** | N/A | N/A |

#### Conversational Platform

| Feature | Swell | Text Request | 
|---|---|---|
| **Personalization** | 8.3 (57 reviews) | Not enough data | 
| **Omnichannel** | 8.6 (34 reviews) | Not enough data | 
| **Contextual Engagement** | 8.8 (37 reviews) | Not enough data | 
| **Proactive Engagement** | 8.8 (37 reviews) | Not enough data | 

#### Support Automation

| Feature | Swell | Text Request | 
|---|---|---|
| **Intelligent Routing** | 8.2 (39 reviews) | Not enough data | 
| **Seamless Escalation** | 8.7 (42 reviews) | Not enough data | 
| **Transcripts** | 8.5 (38 reviews) | Not enough data | 
| **Self-Serve Support** | 8.0 (32 reviews) | Not enough data | 

#### Generative AI

| Feature | Swell | Text Request | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Swell** | 8.4/10 | 82 |
| **Text Request** | N/A | N/A |

#### Generative AI

| Feature | Swell | Text Request | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Swell | Text Request | 
|---|---|---|
| **Pop-up Chat** | 8.8 (67 reviews) | Not enough data | 
| **Notifications** | 8.2 (68 reviews) | Not enough data | 
| **Targeted Emails** | 7.9 (37 reviews) | Not enough data | 
| **In-App Messaging** | 8.6 (53 reviews) | Not enough data | 
| **Co-Browsing** | 7.8 (30 reviews) | Not enough data | 

####  Internal Use

| Feature | Swell | Text Request | 
|---|---|---|
| **Customization ** | 8.3 (53 reviews) | Not enough data | 
| **Conversation Archiving** | 8.6 (51 reviews) | Not enough data | 
| **Lead Development** | 8.6 (40 reviews) | Not enough data | 
| **Knowledge Base** | 8.7 (40 reviews) | Not enough data | 
| **Team Inbox ** | 8.3 (44 reviews) | Not enough data | 
| **Customer Profiles** | 8.5 (42 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Swell** | 8.8/10 | 76 |
| **Text Request** | N/A | N/A |

#### Generative AI

| Feature | Swell | Text Request | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Swell | Text Request | 
|---|---|---|
| **Brand Design Consistency** | Feature Not Available | Not enough data | 
| **Survey Deployment** | 8.7 (52 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.8 (60 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 9.0 (54 reviews) | Not enough data | 

#### Process Management

| Feature | Swell | Text Request | 
|---|---|---|
| **Feedback Aggregation** | 8.6 (54 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.8 (49 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.9 (54 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.7 (55 reviews) | Not enough data | 

#### System Management

| Feature | Swell | Text Request | 
|---|---|---|
| **Security** | 8.9 (55 reviews) | Not enough data | 
| **System Monitoring** | 8.9 (49 reviews) | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Swell** | 8.6/10 | 187 |
| **Text Request** | 8.3/10 | 31 |

#### Consumer Intelligence

| Feature | Swell | Text Request | 
|---|---|---|
| **Customer Feedback** | 9.0 (140 reviews) ✓ Verified | 8.9 (29 reviews) | 
| **Competitive Intelligence** | Feature Not Available | 8.7 (28 reviews) | 
| **Sentiment Analysis** | 8.8 (113 reviews) ✓ Verified | 8.5 (27 reviews) | 

#### Reporting

| Feature | Swell | Text Request | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | 7.7 (25 reviews) | 
| **Corporate Reporting** | 8.4 (90 reviews) ✓ Verified | 7.7 (25 reviews) | 
| **Dashboard** | 8.9 (164 reviews) ✓ Verified | 8.8 (28 reviews) | 

#### Media Monitoring

| Feature | Swell | Text Request | 
|---|---|---|
| **Social Networks Monitoring** | 8.4 (97 reviews) ✓ Verified | 8.0 (27 reviews) | 
| **Social Media Management** | 8.1 (88 reviews) ✓ Verified | 7.8 (25 reviews) | 
| **Digital Media Monitoring** | Feature Not Available | 7.9 (25 reviews) | 

#### In-House Management

| Feature | Swell | Text Request | 
|---|---|---|
| **Employee Performance** | Feature Not Available | 8.3 (26 reviews) | 
| **Team Workflow** | Feature Not Available | 8.8 (26 reviews) | 

#### Generative AI

| Feature | Swell | Text Request | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - Online Reputation Management

| Feature | Swell | Text Request | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)

**Unique to Swell (3):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support)

**Unique to Text Request (2):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Swell | Text Request | 
|---|---|---|
| **Small-Business** | 87.1% | 65.1% | 
| **Mid-Market** | 12.3% | 31.1% | 
| **Enterprise** | 0.6% | 3.9% | 

### By Industry

#### Swell

- **Hospital & Health Care:** 27.0%
- **Health, Wellness and Fitness:** 18.8%
- **Medical Practice:** 15.2%
- **Construction:** 4.7%
- **Leisure, Travel & Tourism:** 4.1%
- **Retail:** 3.5%
- **Marketing and Advertising:** 2.6%
- **Insurance:** 2.3%
- **Consumer Services:** 2.1%
- **Automotive:** 1.8%
- **Other:** 17.9%

#### Text Request

- **Hospital & Health Care:** 11.2%
- **Medical Practice:** 9.5%
- **Insurance:** 7.7%
- **Staffing and Recruiting:** 5.4%
- **Health, Wellness and Fitness:** 5.0%
- **Education Management:** 4.6%
- **Consumer Services:** 3.7%
- **Construction:** 3.7%
- **Real Estate:** 3.1%
- **Veterinary:** 3.0%
- **Other:** 43.2%

---
## Alternatives

### Alternatives to Swell

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4118 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (155 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2496 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (650 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)

### Alternatives to Text Request

- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4118 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39159 reviews)
- [Heymarket](https://www.g2.com/products/heymarket/reviews) — 4.6/5 stars (441 reviews)
- [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (381 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14702 reviews)
- [TextUs](https://www.g2.com/products/textus/reviews) — 4.7/5 stars (629 reviews)
- [Textedly](https://www.g2.com/products/textedly/reviews) — 4.6/5 stars (1376 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1355 reviews)

---
## Top Discussions

### Swell

- Title: [How can I get more support?](https://www.g2.com/discussions/36436-how-can-i-get-more-support) — 1 comment, 1 upvote
  > **Top comment:** "When you ae on the swell dashboard on the top right next to the right of Quick Send is an information help bot. "
- Title: [I am still interested in using your product but need someone who is able to follow through and follow up](https://www.g2.com/discussions/36389-i-am-still-interested-in-using-your-product-but-need-someone-who-is-able-to-follow-through-and-follow-up) — 1 comment, 1 upvote
  > **Top comment:** "Our Onboarding coach was Jacob Voyles .  support@swellcx.com
385-519-6341. "
- Title: [How can I close the chats without having to delete them with the beta experience?](https://www.g2.com/discussions/36385-how-can-i-close-the-chats-without-having-to-delete-them-with-the-beta-experience) — 1 comment, 1 upvote
  > **Top comment:** "When you are on the dashboard, in message , on the right side there is an option to archive. "

### Text Request

- Title: [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) — 1 comment
  > **Top comment:** "Our HR Department uses Text Request to communicate with applicants, new hires, and current employees."
- Title: [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) — 1 comment *(includes official response)*
  > **Top comment:** "Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday..."
- Title: [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) — 1 comment
  > **Top comment:** "It works just like your phone. You can text patients exactly the same way. Patients can either call our pharmacy or text. They have a choice. More r going to..."
- Title: [What benefits have you had with Text Request?](https://www.g2.com/discussions/26665-what-benefits-have-you-had-with-text-request) — 1 comment, 1 upvote
  > **Top comment:** "More understanding"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/socialswell-inc-swell-vs-text-request)