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Compare SOCi and Yotpo 
Featured Products
At a Glance
Market Segments
Small-Business (53.2% of reviews)
Small-Business (74.8% of reviews)
Entry-Level Pricing
No pricing available
Free Forever
SOCi
Star Rating
(3,736)4.5 out of 5
Market Segments
Small-Business (53.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SOCiYotpo
Star Rating
(261)4.3 out of 5
Market Segments
Small-Business (74.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free Forever
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SOCi excels in providing a centralized platform for managing reviews and social media posts, making it easy for users to respond across different platforms. One user highlighted the convenience of having all reviews in one location, which significantly streamlines their workflow.
- Users say that Yotpo stands out for its seamless integration of customer reviews, loyalty programs, and SMS marketing within a single ecosystem. Reviewers appreciate how this integration enhances customer engagement and drives sales, with one user noting the platform's user-friendliness in showcasing reviews on product pages.
- According to verified reviews, SOCi's user interface is praised for its cleanliness and ease of use, allowing users to quickly log in and manage their social media interactions. This efficiency is further enhanced by AI assistance for reviews, which many users find to be a significant time-saver.
- Reviewers mention that while Yotpo is easy to set up and use, some users feel it may not fully meet their specific workflow needs, particularly in more complex environments. However, many still appreciate its straightforward onboarding process and the ability to highlight customer reviews effectively.
- Users highlight that both platforms offer strong support, with SOCi receiving high marks for its responsiveness and helpfulness. Interestingly, Yotpo also garners positive feedback for its support quality, indicating that both products prioritize customer assistance.
- G2 reviewers indicate that while Yotpo has a strong presence among small businesses, SOCi's broader market reach and higher overall satisfaction scores suggest it may be better suited for users looking for a more comprehensive solution in online reputation management.
Pricing
Entry-Level Pricing
SOCi
No pricing availableYotpo
Free
Free Forever
Up to 50 monthly orders,
Review Request Emails,
On-site Widgets,
Moderation & Commenting,
Social Push & SEO Page,
And more.
Free Trial
SOCi
No trial information availableYotpo
Free Trial is available
Ratings
Meets Requirements
8.9
3,135
8.7
209
Ease of Use
8.7
3,317
8.5
211
Ease of Setup
8.8
2,062
8.1
143
Ease of Admin
8.9
1,326
8.2
129
Quality of Support
8.8
2,583
8.8
201
Has the product been a good partner in doing business?
9.0
1,312
8.5
126
Product Direction (% positive)
8.8
3,138
8.1
195
Features by Category
Social Analytics
7.8(won by default)
765
Not enough data
8.2(won by default)
803
Not enough data
8.6(won by default)
819
Not enough data
7.9(won by default)
725
Not enough data
Feature Not Available
Not enough data
7.8(won by default)
726
Not enough data
8.2(won by default)
727
Not enough data
Reports & Dashboards
8.2(won by default)
785
Not enough data
8.3(won by default)
786
Not enough data
8.5(won by default)
784
Not enough data
Feature Not Available
Not enough data
Agentic AI - Social Media Analytics
7.8(won by default)
198
Not enough data
7.8(won by default)
196
Not enough data
7.8(won by default)
193
Not enough data
7.7(won by default)
195
Not enough data
7.8(won by default)
194
Not enough data
Business Tools
8.1
157
Not enough data
Feature Not Available
Not enough data
7.6
148
Not enough data
7.9
162
Not enough data
8.0
161
Not enough data
Customer Tools
8.5
169
Not enough data
8.2
160
Not enough data
8.0
160
Not enough data
8.1
157
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.6
49
Not enough data
7.4
49
Not enough data
7.6
49
Not enough data
7.5
48
Not enough data
7.7
47
Not enough data
Listing Management
8.2
630
Not enough data
8.3
622
Not enough data
8.1
616
Not enough data
8.4
637
Not enough data
Performance
8.5
653
Not enough data
8.5
663
Not enough data
Local Search Optimization
8.2
410
Not enough data
8.4
423
Not enough data
8.5
430
Not enough data
8.6
422
Not enough data
8.7
433
Not enough data
8.5
438
Not enough data
Content & Collaboration
8.9
1557
Not enough data
8.5
1527
Not enough data
8.3
1402
Not enough data
8.3
1418
Not enough data
8.6
1467
Not enough data
8.4
1459
Not enough data
Social Management
8.6
1694
Not enough data
8.9
1742
Not enough data
8.3
1612
Not enough data
8.6
1680
Not enough data
8.1
1517
Not enough data
8.4
1509
Not enough data
Feature Not Available
Not enough data
Agentic AI - Social Media Management
7.9
374
Not enough data
7.9
373
Not enough data
8.1
373
Not enough data
8.0
372
Not enough data
8.0
373
Not enough data
7.9
373
Not enough data
8.0
372
Not enough data
Platform Interoperability
Feature Not Available
Not enough data
Agentic AI - Social Media Advertising
8.1
226
Not enough data
8.1
228
Not enough data
8.2
229
Not enough data
8.1
229
Not enough data
8.0
228
Not enough data
8.2
229
Not enough data
Social Functionality
8.8
1244
Not enough data
Campaign Management
8.7
1188
Not enough data
8.5
693
Not enough data
8.5
1184
Not enough data
8.3
1141
Not enough data
8.5
1142
Not enough data
Feature Not Available
Not enough data
8.5
1099
Not enough data
Feature Not Available
Not enough data
8.3
1075
Not enough data
8.5
1119
Not enough data
8.4
1079
Not enough data
8.1
1053
Not enough data
8.3
1058
Not enough data
Targeting
8.4
1159
Not enough data
Feature Not Available
Not enough data
8.3
1088
Not enough data
8.3
1101
Not enough data
Platform
8.3
1080
Not enough data
8.4
1111
Not enough data
8.7
1155
Not enough data
8.8
1172
Not enough data
8.6
1087
Not enough data
8.6
1132
Not enough data
8.7
1121
Not enough data
Feature Not Available
Not enough data
8.4
680
Not enough data
Responses
8.2
35
Not enough data
8.4
33
Not enough data
8.1
33
Not enough data
Automation - AI Agents
8.0
33
Not enough data
8.0
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
32
Not enough data
Platform
8.3
32
Not enough data
8.4
32
Not enough data
8.2
31
Not enough data
Autonomy - AI Agents
8.2
32
Not enough data
8.3
33
Not enough data
8.5
32
Not enough data
8.3
32
Not enough data
Generative AI
8.5
32
Not enough data
8.5
32
Not enough data
Responses
8.2
89
Not enough data
Feature Not Available
Not enough data
8.2
80
Not enough data
8.6
83
Not enough data
Feature Not Available
Not enough data
Platform
8.0
77
Not enough data
8.3
81
Not enough data
8.3
82
Not enough data
8.4
81
Not enough data
Feature Not Available
Not enough data
8.3
75
Not enough data
8.3
86
Not enough data
Generative AI
8.4
66
Not enough data
8.2
66
Not enough data
Collection
Not enough data
7.8
44
|
Verified
Not enough data
8.1
59
|
Verified
Not enough data
7.6
57
|
Verified
Not enough data
7.9
53
|
Verified
Not enough data
8.0
48
|
Verified
Agentic AI - Review Management
Not enough data
6.7
6
Not enough data
6.1
6
Moderation
Not enough data
8.2
61
|
Verified
Not enough data
7.9
55
|
Verified
Not enough data
7.7
43
|
Verified
Use Cases
Not enough data
8.5
62
|
Verified
Not enough data
7.7
43
|
Verified
Not enough data
8.2
53
|
Verified
Administration
Not enough data
7.5
51
|
Verified
Not enough data
7.5
40
|
Verified
Not enough data
8.0
51
|
Verified
Not enough data
8.1
51
|
Verified
Not enough data
7.5
34
|
Verified
Display Options
Not enough data
7.5
40
|
Verified
Not enough data
7.8
56
|
Verified
Not enough data
7.6
57
|
Verified
Not enough data
7.5
50
|
Verified
Generative AI
Not enough data
6.2
13
Survey Management
8.6
185
Not enough data
8.6
186
Not enough data
8.7
185
Not enough data
8.6
183
Not enough data
Survey Customization
8.6
179
Not enough data
8.8
179
Not enough data
8.7
140
Not enough data
Feature Not Available
Not enough data
Survey Insights
8.9
180
Not enough data
8.6
179
Not enough data
8.7
181
Not enough data
8.7
182
Not enough data
Agentic AI - Survey
8.7
60
Not enough data
8.6
60
Not enough data
8.7
61
Not enough data
Loyalty Experience
Not enough data
8.2
38
Not enough data
8.2
38
Not enough data
7.3
30
Not enough data
8.0
33
Not enough data
7.0
22
Not enough data
7.6
27
Loyalty Platform
Not enough data
7.8
31
Not enough data
7.9
27
Not enough data
7.7
31
Not enough data
7.2
23
Not enough data
7.5
33
Agentic AI - Loyalty Management
Not enough data
4.0
7
Not enough data
5.2
7
Not enough data
5.0
7
Not enough data
4.0
7
Visual UGC
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
7.0
5
Integrations
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation - AI Content Creation Platforms
8.4
49
Not enough data
8.6
49
Not enough data
8.6
51
Not enough data
Management - AI Content Creation Platforms
8.5
48
Not enough data
8.6
48
Not enough data
8.4
48
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
8.6
982
|
Verified
9.1
48
|
Verified
8.3
951
|
Verified
Feature Not Available
8.5
977
|
Verified
8.6
38
|
Verified
Reporting
Feature Not Available
8.1
18
8.3
933
|
Verified
8.0
36
|
Verified
8.8
1032
|
Verified
8.5
52
|
Verified
Media Monitoring
8.8
1021
|
Verified
7.1
15
8.9
1040
7.9
34
|
Verified
8.6
957
|
Verified
8.2
28
In-House Management
8.0
576
Feature Not Available
8.2
918
|
Verified
7.7
15
Generative AI
8.1
757
Not enough data
Agentic AI - Online Reputation Management
7.8
210
Not enough data
7.8
209
Not enough data
8.0
212
Not enough data
7.9
211
Not enough data
7.9
213
Not enough data
7.9
212
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
35
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.1
35
Not enough data
7.7
35
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.1
35
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
Automation
8.1
35
Not enough data
8.0
35
Not enough data
8.1
35
Not enough data
Autonomy
7.9
35
Not enough data
8.0
35
Not enough data
8.2
35
Not enough data
8.3
35
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SOCi and Yotpo are categorized as Online Reputation Management
Unique Categories
SOCi is categorized as AI Content Creation Platforms, Multi-Location Marketing Platforms, AI Agents For Business Operations, Store Locator, Local Listing Management, Chatbots, Local SEO, Social Media Advertising, Social Media Analytics, Social Media Suites, Social Media Management, Survey, and AI Customer Support Agents
Yotpo is categorized as Customer Advocacy, User-Generated Content, Loyalty Management, and Review Management
Reviews
Reviewers' Company Size
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yotpo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
23.1%
Marketing and Advertising
6.8%
Health, Wellness and Fitness
6.7%
Retail
5.6%
Leisure, Travel & Tourism
5.0%
Other
52.8%
Retail
20.7%
Apparel & Fashion
12.2%
Consumer Goods
11.8%
Health, Wellness and Fitness
7.3%
Food & Beverages
4.9%
Other
43.1%
Discussions
I need step by step quidance
3 Comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 Comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 Comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
What is Yotpo used for?
1 Comment
MP
Yotpo is a customer engagement and retention platform that helps e-commerce brands build trust, increase conversions, and grow customer lifetime value. It...Read more
Yotpo has no more discussions with answers
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