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Compare SOCi and Sprinklr Insights 
Featured Products
At a Glance
Market Segments
Small-Business (53.3% of reviews)
Enterprise (48.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat/Per month (billed annually) Per Year
SOCi
Star Rating
(3,595)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SOCiSprinklr Insights
Star Rating
(105)4.3 out of 5
Market Segments
Enterprise (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually) Per Year
Learn more about Sprinklr InsightsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SOCi excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Sprinklr Insights. Users appreciate its comprehensive features for social media management, including content creation, posting, and reputation management, which streamline their workflows.
- Users say that SOCi's ease of use is a standout feature, with many highlighting its intuitive interface that allows for efficient planning of social media posts. One user mentioned, "I like that SOCi helps me plan out my whole week or month of postings," which reflects its effectiveness in managing busy schedules.
- According to verified reviews, Sprinklr Insights offers powerful social listening and analytics capabilities, making it a strong choice for users needing in-depth data analysis. Reviewers noted its ability to gather and analyze data across multiple channels, providing a comprehensive view of online engagement.
- Reviewers mention that SOCi's implementation process is quick and user-friendly, with many users praising the intuitive onboarding experience. This contrasts with Sprinklr Insights, where some users found the setup to be more complex, although they appreciated the customization options available.
- Users highlight the quality of support provided by SOCi, with many expressing satisfaction with the responsiveness and helpfulness of the support team. In comparison, while Sprinklr Insights also receives positive feedback for support, it does not match the level of enthusiasm seen for SOCi.
- G2 reviewers note that while both platforms offer robust reporting features, SOCi's reporting capabilities are particularly praised for their convenience and effectiveness. Users enjoy the ability to generate insightful reports easily, which enhances their overall experience with the platform.
Pricing
Entry-Level Pricing
SOCi
No pricing availableSprinklr Insights
Sprinklr Insights Enterprise
Contact Us
1 Seat/Per month (billed annually) Per Year
- Best data coverage across the web, social and digital channels
- Product and location Insights
- Visual and content insights
Free Trial
SOCi
No trial information availableSprinklr Insights
Free Trial is available
Ratings
Meets Requirements
8.9
3,075
8.5
80
Ease of Use
8.7
3,251
7.7
79
Ease of Setup
8.7
2,017
7.0
43
Ease of Admin
8.9
1,302
7.5
38
Quality of Support
8.8
2,534
8.3
77
Has the product been a good partner in doing business?
9.0
1,288
8.1
39
Product Direction (% positive)
8.8
3,082
9.3
80
Features by Category
Social Analytics
7.8(won by 0.1)
767
7.7
56
8.2(won by 0.5)
802
7.7
55
8.6(tied score)
816
8.6(tied score)
58
7.9(won by 0.8)
726
7.1
43
Feature Not Available
7.1(won by default)
43
7.8
727
8.0(won by 0.2)
51
8.1(won by 0.3)
727
7.8
54
Reports & Dashboards
8.2(tied score)
786
8.2(tied score)
59
8.3(won by 0.1)
787
8.2
57
8.5(tied score)
780
8.5(tied score)
52
Feature Not Available
7.2(won by default)
39
Agentic AI - Social Media Analytics
7.7(won by default)
197
Not enough data
7.8(won by default)
195
Not enough data
7.8(won by default)
193
Not enough data
7.7(won by default)
195
Not enough data
7.8(won by default)
194
Not enough data
Business Tools
8.1
157
Not enough data
Feature Not Available
Not enough data
7.6
149
Not enough data
7.8
161
Not enough data
8.0
161
Not enough data
Customer Tools
8.5
169
Not enough data
8.2
161
Not enough data
8.0
161
Not enough data
8.1
158
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.6
49
Not enough data
7.4
49
Not enough data
7.5
48
Not enough data
7.4
47
Not enough data
7.6
46
Not enough data
Listing Management
8.2
629
Not enough data
8.3
623
Not enough data
8.1
617
Not enough data
8.4
637
Not enough data
Performance
8.4
654
Not enough data
8.5
662
Not enough data
Local Search Optimization
8.2
410
Not enough data
8.4
423
Not enough data
8.5
428
Not enough data
8.6
421
Not enough data
8.7
430
Not enough data
8.5
436
Not enough data
Content & Collaboration
8.9
1556
Not enough data
8.4
1526
Not enough data
8.3
1402
Not enough data
8.3
1417
Not enough data
8.6
1468
Not enough data
8.4
1458
Not enough data
Social Management
8.6
1684
Not enough data
8.9
1714
Not enough data
8.3
1610
Not enough data
8.6
1669
Not enough data
8.1
1516
Not enough data
8.4
1508
Not enough data
Feature Not Available
Not enough data
Agentic AI - Social Media Management
7.9
375
Not enough data
7.9
373
Not enough data
8.1
374
Not enough data
7.9
373
Not enough data
8.0
374
Not enough data
7.9
374
Not enough data
8.0
373
Not enough data
Media Channels
Not enough data
6.7
20
Not enough data
6.6
20
Not enough data
8.7
21
Geographic Coverage
Not enough data
8.1
20
Not enough data
8.3
19
Not enough data
7.8
20
Reporting
Not enough data
8.1
23
Not enough data
7.7
22
Not enough data
8.1
23
Not enough data
8.8
22
Agentic AI - Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.2
15
Not enough data
6.1
15
Platform Interoperability
Feature Not Available
Not enough data
Agentic AI - Social Media Advertising
8.1
227
Not enough data
8.1
229
Not enough data
8.1
230
Not enough data
8.1
230
Not enough data
8.0
229
Not enough data
8.2
230
Not enough data
Social Functionality
8.8
1243
Not enough data
Campaign Management
8.6
1186
Not enough data
8.5
693
Not enough data
8.5
1185
Not enough data
8.3
1143
Not enough data
8.5
1144
Not enough data
Feature Not Available
Not enough data
8.5
1101
Not enough data
Feature Not Available
Not enough data
8.3
1077
Not enough data
8.5
1120
Not enough data
8.4
1081
Not enough data
8.1
1055
Not enough data
8.3
1060
Not enough data
Targeting
8.4
1161
Not enough data
Feature Not Available
Not enough data
8.3
1090
Not enough data
8.3
1103
Not enough data
Platform
8.3
1082
Not enough data
8.4
1112
Not enough data
8.7
1156
Not enough data
8.8
1169
Not enough data
8.6
1089
Not enough data
8.6
1133
Not enough data
8.7
1121
Not enough data
Feature Not Available
Not enough data
8.3
681
Not enough data
Responses
8.2
35
Not enough data
8.4
33
Not enough data
8.1
33
Not enough data
Automation - AI Agents
8.0
33
Not enough data
8.0
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
32
Not enough data
Platform
8.3
32
Not enough data
8.4
32
Not enough data
8.2
31
Not enough data
Autonomy - AI Agents
8.2
32
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
8.3
32
Not enough data
Generative AI
8.5
32
Not enough data
8.5
32
Not enough data
Responses
8.2
90
Not enough data
Feature Not Available
Not enough data
8.2
81
Not enough data
8.5
84
Not enough data
Feature Not Available
Not enough data
Platform
8.0
78
Not enough data
8.3
82
Not enough data
8.2
82
Not enough data
8.4
82
Not enough data
Feature Not Available
Not enough data
8.3
76
Not enough data
8.3
87
Not enough data
Generative AI
8.3
66
Not enough data
8.1
66
Not enough data
Survey Management
8.6
186
Not enough data
8.6
187
Not enough data
8.7
185
Not enough data
8.6
184
Not enough data
Survey Customization
8.6
180
Not enough data
8.7
179
Not enough data
8.7
141
Not enough data
Feature Not Available
Not enough data
Survey Insights
8.8
181
Not enough data
8.6
180
Not enough data
8.7
182
Not enough data
8.7
183
Not enough data
Agentic AI - Survey
8.7
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
Monitoring & Listening
Not enough data
8.8
49
Not enough data
7.5
40
Not enough data
8.5
45
Not enough data
8.4
44
Not enough data
8.4
43
Not enough data
7.7
44
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.9
48
Not enough data
8.7
50
Not enough data
7.7
45
Not enough data
8.3
41
Brand Signals
Not enough data
8.1
31
Not enough data
6.8
29
Not enough data
7.9
34
Brand Analytics
Not enough data
8.0
33
Not enough data
8.4
32
Content Generation - AI Content Creation Platforms
8.4
48
Not enough data
8.5
47
Not enough data
8.5
48
Not enough data
Management - AI Content Creation Platforms
8.5
48
Not enough data
8.6
48
Not enough data
8.4
48
Not enough data
Consumer Intelligence
8.6
981
|
Verified
Not enough data
8.3
953
|
Verified
Not enough data
8.5
979
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.3
934
|
Verified
Not enough data
8.8
1028
|
Verified
Not enough data
Media Monitoring
8.8
1020
|
Verified
Not enough data
8.9
1033
Not enough data
8.6
958
|
Verified
Not enough data
In-House Management
8.0
576
Not enough data
8.2
920
|
Verified
Not enough data
Generative AI
8.1
758
Not enough data
Agentic AI - Online Reputation Management
7.8
210
Not enough data
7.8
208
Not enough data
8.0
212
Not enough data
7.9
211
Not enough data
7.9
212
Not enough data
7.9
211
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
35
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.1
35
Not enough data
7.7
35
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.1
35
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
Automation
8.1
35
Not enough data
8.0
35
Not enough data
8.1
35
Not enough data
Autonomy
7.9
35
Not enough data
8.0
35
Not enough data
8.2
35
Not enough data
8.3
35
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SOCi and Sprinklr Insights are categorized as Social Media Analytics
Unique Categories
SOCi is categorized as AI Content Creation Platforms, Multi-Location Marketing Platforms, AI Agents For Business Operations, Store Locator, Local Listing Management, Chatbots, Local SEO, Social Media Advertising, Online Reputation Management, Social Media Suites, Social Media Management, Survey, and AI Customer Support Agents
Sprinklr Insights is categorized as Media Monitoring, Social Media Listening Tools, and Brand Intelligence
Reviews
Reviewers' Company Size
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Insights
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
23.2%
Marketing and Advertising
6.8%
Health, Wellness and Fitness
6.8%
Retail
5.7%
Leisure, Travel & Tourism
4.9%
Other
52.6%
Marketing and Advertising
22.0%
Retail
6.0%
Information Technology and Services
6.0%
Market Research
5.0%
Financial Services
5.0%
Other
56.0%
Alternatives
Discussions
I need step by step quidance
3 Comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 Comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 Comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
Sprinklr Insights has no discussions with answers
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