Compare SnapEngage and Zoho Desk
See this
side-by-side comparison of SnapEngage vs. Zoho Desk
based on preference data from user reviews. SnapEngage rates 4.5/5 stars with 131 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 SnapEngage |  Zoho Desk Optimized for quick response | |
| Star Rating | SnapEngage | Zoho Desk |
| Market Segments | SnapEngage Mid-Market (48.1% of reviews) | Zoho Desk Small-Business (70.6% of reviews) |
| Entry Level Price | SnapEngage From $16 per user / per month | Zoho Desk $0 for 3 agents |
SnapEngage vs Zoho Desk
When assessing the two solutions, reviewers found SnapEngage easier to use, set up, and administer. Reviewers also preferred doing business with SnapEngage overall.
- Reviewers felt that Zoho Desk meets the needs of their business better than SnapEngage.
- When comparing quality of ongoing product support, reviewers felt that SnapEngage is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over SnapEngage.
Categories
Shared Categories
SnapEngage and Zoho Desk are categorized as Live Chat and Customer Self-Service
Unique Categories
SnapEngage is categorized as SAP App Center
Zoho Desk is categorized as Social Customer Service and Help Desk
Pricing
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
Contact Usper user / per month
‐
Free Trial
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ratings
Meets Requirements
SnapEngage
Responses: 127
Zoho Desk
Responses: 2096
Ease of Use
SnapEngage
Responses: 129
Zoho Desk
Responses: 2116
Ease of Setup
SnapEngage
Responses: 82
Zoho Desk
Responses: 1764
Ease of Admin
SnapEngage
Responses: 81
Zoho Desk
Responses: 1779
Quality of Support
SnapEngage
Responses: 116
Zoho Desk
Responses: 1888
Ease of Doing Business With
SnapEngage
Responses: 80
Zoho Desk
Responses: 1605
Product Direction (% positive)
SnapEngage
Responses: 127
Zoho Desk
Responses: 2063
Features
Knowledge Share
Knowledge Base
SnapEngage
Responses: 18
Zoho Desk
Responses: 654
Searchable Articles
SnapEngage
Responses: 16
Zoho Desk
Responses: 629
Community Forums
SnapEngage
Zoho Desk
Responses: 507
Interactive FAQs & Forums
SnapEngage
Zoho Desk
Responses: 462
Communication
Pop-up Chat
SnapEngage
Responses: 80
Verified Feature
Zoho Desk
Responses: 359
Verified Feature
Notifications
SnapEngage
Responses: 83
Verified Feature
Zoho Desk
Responses: 380
Verified Feature
Targeted Emails
SnapEngage
Responses: 25
Zoho Desk
Responses: 317
In-App Messaging
SnapEngage
Responses: 39
Verified Feature
Zoho Desk
Responses: 299
Verified Feature
Co-Browsing
SnapEngage
Zoho Desk
Responses: 43
Interaction
Web Portals
SnapEngage
Responses: 17
Zoho Desk
Responses: 625
Forum to Reponse
SnapEngage
Responses: 12
Zoho Desk
Responses: 492
Tickets and Tagging
SnapEngage
Responses: 16
Zoho Desk
Responses: 697
Live Chat
SnapEngage
Responses: 21
Zoho Desk
Responses: 467
Internal Use
Customization
SnapEngage
Responses: 65
Verified Feature
Zoho Desk
Responses: 950
Verified Feature
Conversation Archiving
SnapEngage
Responses: 53
Verified Feature
Zoho Desk
Responses: 12
Lead Development
SnapEngage
Responses: 51
Verified Feature
Zoho Desk
Responses: 130
Knowledge Base
SnapEngage
Responses: 47
Verified Feature
Zoho Desk
Responses: 348
Verified Feature
Team Inbox
SnapEngage
Responses: 27
Verified Feature
Zoho Desk
Responses: 349
Verified Feature
Customer Profiles
SnapEngage
Responses: 33
Verified Feature
Zoho Desk
Responses: 348
Verified Feature
Reviewers' Company Size
Reviewers of SnapEngage were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
SnapEngage
Zoho Desk
Mid-Market
(51-1000 emp.)
SnapEngage
Zoho Desk
Enterprise
(> 1000 emp.)
SnapEngage
Zoho Desk
Reviewers' Industry
Information Technology and Services
13.7%
Computer Software
13.7%
Financial Services
5.3%
Insurance
4.6%
Telecommunications
3.8%
Other
58.8%
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services
We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...
Garret A.
User in Information Technology and Services
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
Most Helpful Critical Review
David D.
User in Computer Software
The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job
User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Top Alternatives
Discussions
Does SnapEngage offer HIPAA-compliant chat with third-party certification?
1 comment
Offical Response from SnapEngage
Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs....Read more
SnapEngage has no more discussions with answers
Where do I find training VDO?
3 comments
AP
This might be of help too, Anoloth
https://www.zoho.com/desk/trial-room.htmlRead more
Learning about Business Software?
Ask the community
By proceeding, you agree to our Terms of Use and Privacy Policy
