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Compare SnapEngage and Zoho Desk

See this
side-by-side comparison of SnapEngage vs. Zoho Desk
based on preference data from user reviews. SnapEngage rates 4.5/5 stars with 131 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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SnapEngage
SnapEngage
(131)
4.5 out of 5
SnapEngage
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
SnapEngage
SnapEngage
Zoho Desk
Zoho Desk
Market Segments
SnapEngage
SnapEngage
Mid-Market (48.1% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
SnapEngage
SnapEngage
From $16 per user / per month
Zoho Desk
Zoho Desk
$0 for 3 agents

SnapEngage vs Zoho Desk

When assessing the two solutions, reviewers found SnapEngage easier to use, set up, and administer. Reviewers also preferred doing business with SnapEngage overall.

  • Reviewers felt that Zoho Desk meets the needs of their business better than SnapEngage.
  • When comparing quality of ongoing product support, reviewers felt that SnapEngage is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over SnapEngage.
Categories
Shared Categories
SnapEngage
SnapEngage
Zoho Desk
Zoho Desk
SnapEngage and Zoho Desk are categorized as Live Chat and Customer Self-Service
Unique Categories
SnapEngage
SnapEngage is categorized as SAP App Center
Zoho Desk
Zoho Desk is categorized as Social Customer Service and Help Desk
Pricing
SnapEngage
SnapEngage Pricing
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
Contact Usper user / per month
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
SnapEngage
SnapEngage
8.6
Responses: 127
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
SnapEngage
SnapEngage
9.2
Responses: 129
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
SnapEngage
SnapEngage
8.9
Responses: 82
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
SnapEngage
SnapEngage
8.9
Responses: 81
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
SnapEngage
SnapEngage
9.1
Responses: 116
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
SnapEngage
SnapEngage
9.4
Responses: 80
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
SnapEngage
SnapEngage
8.3
Responses: 127
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Knowledge Share
Knowledge Base
SnapEngage
SnapEngage
8.8
Responses: 18
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
SnapEngage
SnapEngage
8.4
Responses: 16
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
SnapEngage
SnapEngage
Feature Not Available
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
SnapEngage
SnapEngage
Feature Not Available
Zoho Desk
Zoho Desk
8.4
Responses: 462
Communication
Pop-up Chat
SnapEngage
SnapEngage
9.0
Responses: 80
Verified Feature
Zoho Desk
Zoho Desk
9.0
Responses: 359
Verified Feature
Notifications
SnapEngage
SnapEngage
8.4
Responses: 83
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 380
Verified Feature
Targeted Emails
SnapEngage
SnapEngage
7.7
Responses: 25
Zoho Desk
Zoho Desk
8.9
Responses: 317
In-App Messaging
SnapEngage
SnapEngage
7.9
Responses: 39
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 299
Verified Feature
Co-Browsing
SnapEngage
SnapEngage
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 43
Interaction
Web Portals
SnapEngage
SnapEngage
8.8
Responses: 17
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
SnapEngage
SnapEngage
8.8
Responses: 12
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
SnapEngage
SnapEngage
8.6
Responses: 16
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
SnapEngage
SnapEngage
9.8
Responses: 21
Zoho Desk
Zoho Desk
8.6
Responses: 467
Internal Use
Customization
SnapEngage
SnapEngage
8.2
Responses: 65
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
Conversation Archiving
SnapEngage
SnapEngage
8.1
Responses: 53
Verified Feature
Zoho Desk
Zoho Desk
9.3
Responses: 12
Lead Development
SnapEngage
SnapEngage
8.2
Responses: 51
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 130
Knowledge Base
SnapEngage
SnapEngage
8.4
Responses: 47
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 348
Verified Feature
Team Inbox
SnapEngage
SnapEngage
7.5
Responses: 27
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 349
Verified Feature
Customer Profiles
SnapEngage
SnapEngage
7.6
Responses: 33
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 348
Verified Feature
Reviewers' Company Size
Reviewers of SnapEngage were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
SnapEngage
SnapEngage
42.7%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
SnapEngage
SnapEngage
48.1%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
SnapEngage
SnapEngage
9.2%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
SnapEngage
SnapEngage Industry
Information Technology and Services
13.7%
Computer Software
13.7%
Financial Services
5.3%
Insurance
4.6%
Telecommunications
3.8%
Other
58.8%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
SnapEngage
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
SnapEngage
David D.
User in Computer Software

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
SnapEngage
SnapEngage Discussions
Does SnapEngage offer HIPAA-compliant chat with third-party certification?
1 comment
Offical Response from SnapEngage
Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs....Read more
Monty the Mongoose crying
SnapEngage has no more discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Screenshots
Downloads
SnapEngage
SnapEngage Downloads
No downloads provided
Zoho Desk
Zoho Desk Downloads
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageAsk Zoho Desk a QuestionContact Zoho Desk
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