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Compare SnapEngage, Zendesk Support, and Freshdesk

Pricing

 
Essentials
From $16
per user / per month
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
Professional
From $26
per user / per month
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Enterprise
From $40
per user / per month
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.5
Ease of Use
Ease of Use
9.2
8.6
8.8
Ease of Setup
Ease of Setup
8.8
8.2
8.6
Ease of Admin
Ease of Admin
8.8
8.3
8.7
Quality of Support
Quality of Support
9.1
8.3
8.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
8.4
7.6
8.6
Meets Requirements
SnapEngage
8.6
Zendesk Support
8.7
Freshdesk
8.5
Ease of Use
SnapEngage
9.2
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
SnapEngage
8.8
Zendesk Support
8.2
Freshdesk
8.6
Ease of Admin
SnapEngage
8.8
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
SnapEngage
9.1
Zendesk Support
8.3
Freshdesk
8.9
Ease of Doing Business With
SnapEngage
9.4
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
SnapEngage
8.4
Zendesk Support
7.6
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
SnapEngage
8.7
Zendesk Support
8.6
Freshdesk
8.8
Searchable Articles
SnapEngage
8.3
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
SnapEngage
Not enough data available
Zendesk Support
8.2
Freshdesk
8.4
Interactive FAQs & Forums
SnapEngage
Not enough data available
Zendesk Support
8.2
Freshdesk
8.5
Interaction
Web Portals
SnapEngage
8.8
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
SnapEngage
8.6
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
SnapEngage
8.7
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
SnapEngage
9.8
Zendesk Support
8.6
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
38.4%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
44.9%
36.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
16.7%
10.9%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%
Freshdesk
Small-Business
52.6%
Mid-Market
36.5%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
14.3%
Computer Software
17.8%
Information Technology and Services
20.4%
 
Computer Software
14.3%
Information Technology and Services
15.2%
Computer Software
13.9%
 
Financial Services
5.2%
Internet
10.0%
Internet
5.9%
 
Telecommunications
4.5%
Marketing and Advertising
4.8%
Education Management
3.7%
 
Insurance
4.5%
Retail
3.4%
E-Learning
3.4%
 
Other
57.1%
Other
48.8%
Other
52.7%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
SnapEngage
No videos provided
Zendesk Support
No videos provided
Freshdesk

Downloads

SnapEngage
No downloads provided
Zendesk Support
No downloads provided
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