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Compare SnapEngage and WhosOn

See this
side-by-side comparison of SnapEngage vs. WhosOn
based on preference data from user reviews. SnapEngage rates 4.5/5 stars with 131 reviews. By contrast, WhosOn rates 3.8/5 stars with 10 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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SnapEngage
SnapEngage
(131)
4.5 out of 5
SnapEngage
WhosOn
WhosOn
(10)
3.8 out of 5
WhosOn
Star Rating
SnapEngage
SnapEngage
Market Segments
SnapEngage
SnapEngage
Mid-Market (48.1% of reviews)
WhosOn
WhosOn
Mid-Market (60.0% of reviews)
Entry Level Price
SnapEngage
SnapEngage
From $16 per user / per month
WhosOn
WhosOn
$46 per month

SnapEngage vs WhosOn

  • Reviewers felt that SnapEngage meets the needs of their business better than WhosOn.
  • When comparing quality of ongoing product support, reviewers felt that SnapEngage is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of WhosOn over SnapEngage.
Categories
Shared Categories
SnapEngage
SnapEngage
WhosOn
WhosOn
SnapEngage and WhosOn are categorized as Live Chat and Customer Self-Service
Unique Categories
SnapEngage
SnapEngage is categorized as SAP App Center
WhosOn
WhosOn has no unique categories
Pricing
SnapEngage
SnapEngage Pricing
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
Contact Usper user / per month
Free Trial
WhosOn
WhosOn Pricing
WhosOn on-premises edition
$46per month
WhosOn cloud edition
$33per month
Free Trial
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Ratings
Meets Requirements
SnapEngage
SnapEngage
8.6
Responses: 127
WhosOn
WhosOn
7.8
Responses: 9
Ease of Use
SnapEngage
SnapEngage
9.2
Responses: 129
WhosOn
WhosOn
7.3
Responses: 10
Ease of Setup
SnapEngage
SnapEngage
8.9
Responses: 82
WhosOn
WhosOn
Not enough data available
Ease of Admin
SnapEngage
SnapEngage
8.9
Responses: 81
WhosOn
WhosOn
Not enough data available
Quality of Support
SnapEngage
SnapEngage
9.1
Responses: 116
WhosOn
WhosOn
7.8
Responses: 9
Ease of Doing Business With
SnapEngage
SnapEngage
9.4
Responses: 80
WhosOn
WhosOn
Not enough data available
Product Direction (% positive)
SnapEngage
SnapEngage
8.3
Responses: 127
WhosOn
WhosOn
8.8
Responses: 10
Features
Knowledge Share
Knowledge Base
SnapEngage
SnapEngage
8.8
Responses: 18
WhosOn
WhosOn
Feature Not Available
Searchable Articles
SnapEngage
SnapEngage
8.4
Responses: 16
WhosOn
WhosOn
Feature Not Available
Community Forums
SnapEngage
SnapEngage
Feature Not Available
WhosOn
WhosOn
Feature Not Available
Interactive FAQs & Forums
SnapEngage
SnapEngage
Feature Not Available
WhosOn
WhosOn
Feature Not Available
Communication
Pop-up Chat
SnapEngage
SnapEngage
9.0
Responses: 80
Verified Feature
WhosOn
WhosOn
9.5
Responses: 7
Verified Feature
Notifications
SnapEngage
SnapEngage
8.4
Responses: 83
Verified Feature
WhosOn
WhosOn
8.3
Responses: 7
Verified Feature
Targeted Emails
SnapEngage
SnapEngage
7.7
Responses: 25
WhosOn
WhosOn
7.2
Responses: 6
In-App Messaging
SnapEngage
SnapEngage
7.9
Responses: 39
Verified Feature
WhosOn
WhosOn
7.5
Responses: 6
Verified Feature
Co-Browsing
SnapEngage
SnapEngage
Not enough data available
WhosOn
WhosOn
Not enough data available
Interaction
Web Portals
SnapEngage
SnapEngage
8.8
Responses: 17
WhosOn
WhosOn
Feature Not Available
Forum to Reponse
SnapEngage
SnapEngage
8.8
Responses: 12
WhosOn
WhosOn
Feature Not Available
Tickets and Tagging
SnapEngage
SnapEngage
8.6
Responses: 16
WhosOn
WhosOn
Not enough data available
Live Chat
SnapEngage
SnapEngage
9.8
Responses: 21
WhosOn
WhosOn
8.9
Responses: 6
Internal Use
Customization
SnapEngage
SnapEngage
8.2
Responses: 65
Verified Feature
WhosOn
WhosOn
8.0
Responses: 5
Verified Feature
Conversation Archiving
SnapEngage
SnapEngage
8.1
Responses: 53
Verified Feature
WhosOn
WhosOn
9.0
Responses: 7
Verified Feature
Lead Development
SnapEngage
SnapEngage
8.2
Responses: 51
Verified Feature
WhosOn
WhosOn
Not enough data available
Knowledge Base
SnapEngage
SnapEngage
8.4
Responses: 47
Verified Feature
WhosOn
WhosOn
9.4
Responses: 6
Verified Feature
Team Inbox
SnapEngage
SnapEngage
7.5
Responses: 27
Verified Feature
WhosOn
WhosOn
8.3
Responses: 6
Verified Feature
Customer Profiles
SnapEngage
SnapEngage
7.6
Responses: 33
Verified Feature
WhosOn
WhosOn
Not enough data available
Reviewers' Company Size
Reviewers of both SnapEngage and WhosOn were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
SnapEngage
SnapEngage
42.7%
WhosOn
WhosOn
30.0%
Mid-Market
(51-1000 emp.)
SnapEngage
SnapEngage
48.1%
WhosOn
WhosOn
60.0%
Enterprise
(> 1000 emp.)
SnapEngage
SnapEngage
9.2%
WhosOn
WhosOn
10.0%
Reviewers' Industry
SnapEngage
SnapEngage Industry
Information Technology and Services
13.7%
Computer Software
13.7%
Financial Services
5.3%
Insurance
4.6%
Telecommunications
3.8%
Other
58.8%
WhosOn
WhosOn Industry
Internet
30.0%
Wholesale
10.0%
Real Estate
10.0%
Marketing and Advertising
10.0%
Hospital & Health Care
10.0%
Other
30.0%
Reviews
Most Helpful Favorable Review
SnapEngage
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

WhosOn
G
User in Automotive

I like how easy and functional is, it is very intuitive to use

Most Helpful Critical Review
SnapEngage
David D.
User in Computer Software

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

WhosOn
GI
Administrator in Internet

The default chat settings for operators are not ideal for our team, so we do have to go through the hassle of ensuring everyone has the correct settings, especially in terms of availability when seemingly idle.

Discussions
SnapEngage
SnapEngage Discussions
Does SnapEngage offer HIPAA-compliant chat with third-party certification?
1 comment
Offical Response from SnapEngage
Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs....Read more
Monty the Mongoose crying
SnapEngage has no more discussions with answers
WhosOn
WhosOn Discussions
Monty the Mongoose crying
WhosOn has no discussions with answers
Screenshots
WhosOn
WhosOn Screenshots
Downloads
SnapEngage
SnapEngage Downloads
No downloads provided
WhosOn
WhosOn Downloads
No downloads provided
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