Compare SnapEngage vs WhosOn

See this
comparison of SnapEngage vs. WhosOn
based on data from user reviews. SnapEngage rates 4.4/5 stars with 129 reviews. WhosOn rates 3.7/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
WhosOn on-premises edition
$46
per month
 
Professional
From $26
per user / per month
WhosOn cloud edition
$33
per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
WhosOn
WhosOn on-premises edition
$46per month
WhosOn cloud edition
$33per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
7.8
Ease of Use
Ease of Use
9.2
7.3
Ease of Setup
Ease of Setup
8.8
Not enough data available
Ease of Admin
Ease of Admin
8.8
Not enough data available
Quality of Support
Quality of Support
9.1
7.7
Ease of Doing Business With
Ease of Doing Business With
9.4
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.4
8.8
Meets Requirements
SnapEngage
8.6
WhosOn
7.8
Ease of Use
SnapEngage
9.2
WhosOn
7.3
Ease of Setup
SnapEngage
8.8
WhosOn
Not enough data available
Ease of Admin
SnapEngage
8.8
WhosOn
Not enough data available
Quality of Support
SnapEngage
9.1
WhosOn
7.7
Ease of Doing Business With
SnapEngage
9.4
WhosOn
Not enough data available
Product Direction (% positive)
SnapEngage
8.4
WhosOn
8.8

Features

Knowledge Share
Knowledge Base
SnapEngage
8.7
WhosOn
Not enough data available
Searchable Articles
SnapEngage
8.3
WhosOn
Not enough data available
Community Forums
SnapEngage
Not enough data available
WhosOn
Not enough data available
Interactive FAQs & Forums
SnapEngage
Not enough data available
WhosOn
Not enough data available
Communication
Pop-up Chat
SnapEngage
9.0
WhosOn
9.5
Notifications
SnapEngage
8.3
WhosOn
8.3
Targeted Emails
SnapEngage
7.6
WhosOn
7.2
In-App Messaging
SnapEngage
8.0
WhosOn
7.5
Interaction
Web Portals
SnapEngage
8.8
WhosOn
Not enough data available
Forum to Reponse
SnapEngage
8.6
WhosOn
Not enough data available
Tickets and Tagging
SnapEngage
8.7
WhosOn
Not enough data available
Live Chat
SnapEngage
9.8
WhosOn
8.9
Internal Use
Customization
SnapEngage
8.1
WhosOn
8.0
Conversation Archiving
SnapEngage
8.1
WhosOn
9.0
Lead Development
SnapEngage
8.2
WhosOn
Not enough data available
Knowledge Base
SnapEngage
8.3
WhosOn
9.4
Team Inbox
SnapEngage
7.4
WhosOn
8.3
Customer Profiles
SnapEngage
7.6
WhosOn
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.4%
27.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
63.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.3%
9.1%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
WhosOn
Small-Business
27.3%
Mid-Market
63.6%
Enterprise
9.1%

Reviewers' Industry

 
Information Technology and Services
14.0%
Internet
27.3%
 
Computer Software
13.2%
Wholesale
9.1%
 
Financial Services
5.4%
Real Estate
9.1%
 
Insurance
4.7%
Marketing and Advertising
9.1%
 
Telecommunications
3.9%
Hospital & Health Care
9.1%
 
Other
58.9%
Other
36.4%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
WhosOn
Internet
27.3%
Wholesale
9.1%
Real Estate
9.1%
Marketing and Advertising
9.1%
Hospital & Health Care
9.1%
Other
36.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

User in Real Estate

The fast connection, easy to use and install. I'm from a technical background so this was easy for me.

Most Helpful Critical Review
Most Helpful Critical Review
User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

User

It has no lag time and it scales perfectly to whatsoever system we use in my office

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

WhosOn
Most Helpful Favorable Review
User in Real Estate

The fast connection, easy to use and install. I'm from a technical background so this was easy for me.

Most Helpful Critical Review
User

It has no lag time and it scales perfectly to whatsoever system we use in my office

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
WhosOn
No downloads provided
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