Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare SnapEngage, Whatfix, and LiveChat

Pricing

 
Essentials
From $16
per user / per month
Starter
$16
per seat / month
 
Professional
From $26
per user / per month
Team
$33
per seat / month
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Whatfix
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
9.1
Ease of Use
Ease of Use
9.2
8.9
9.4
Ease of Setup
Ease of Setup
8.8
8.1
9.1
Ease of Admin
Ease of Admin
8.8
8.3
9.2
Quality of Support
Quality of Support
9.1
9.9
9.1
Ease of Doing Business With
Ease of Doing Business With
9.4
9.3
9.1
Product Direction (% positive)
Product Direction (% positive)
8.4
9.7
8.4
Meets Requirements
SnapEngage
8.6
Whatfix
8.9
LiveChat
9.1
Ease of Use
SnapEngage
9.2
Whatfix
8.9
LiveChat
9.4
Ease of Setup
SnapEngage
8.8
Whatfix
8.1
LiveChat
9.1
Ease of Admin
SnapEngage
8.8
Whatfix
8.3
LiveChat
9.2
Quality of Support
SnapEngage
9.1
Whatfix
9.9
LiveChat
9.1
Ease of Doing Business With
SnapEngage
9.4
Whatfix
9.3
LiveChat
9.1
Product Direction (% positive)
SnapEngage
8.4
Whatfix
9.7
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
41.3%
47.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
34.8%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
23.9%
16.6%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
LiveChat
Small-Business
47.7%
Mid-Market
35.7%
Enterprise
16.6%

Reviewers' Industry

 
Information Technology and Services
14.3%
Computer Software
28.1%
Computer Software
9.4%
 
Computer Software
14.3%
Information Technology and Services
17.5%
Information Technology and Services
8.2%
 
Financial Services
5.2%
Consumer Goods
8.8%
Retail
4.9%
 
Telecommunications
4.5%
Internet
7.0%
Internet
4.9%
 
Insurance
4.5%
Telecommunications
3.5%
Consumer Services
3.4%
 
Other
57.1%
Other
35.1%
Other
69.3%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
LiveChat
Computer Software
9.4%
Information Technology and Services
8.2%
Retail
4.9%
Internet
4.9%
Consumer Services
3.4%
Other
69.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 User

Intuitive, easy to create content, no tech background required, support team always readily available, simple to set up end users

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Yonatan S.
Administrator

The ability to add multiple languages in Whatfix

G2 User in Information Technology and Services

The lag on server response when we are close to max capacity.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Whatfix
Most Helpful Favorable Review
G2 User

Intuitive, easy to create content, no tech background required, support team always readily available, simple to set up end users

Most Helpful Critical Review
Yonatan S.
Administrator

The ability to add multiple languages in Whatfix

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Information Technology and Services

The lag on server response when we are close to max capacity.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

SnapEngage
No videos provided
Whatfix
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Whatfix
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageAsk Whatfix a QuestionContact Whatfix