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Compare SnapEngage vs Whatfix
See this
comparison of SnapEngage vs. Whatfix
based on data from user reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Whatfix rates 4.8/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Whatfix
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
Ease of Use
Ease of Use
9.2
8.9
Ease of Setup
Ease of Setup
8.8
8.1
Ease of Admin
Ease of Admin
8.8
8.3
Quality of Support
Quality of Support
9.1
9.9
Ease of Doing Business With
Ease of Doing Business With
9.4
9.3
Product Direction (% positive)
Product Direction (% positive)
8.4
9.7
Meets Requirements
SnapEngage
8.6
Whatfix
8.9
Ease of Use
SnapEngage
9.2
Whatfix
8.9
Ease of Setup
SnapEngage
8.8
Whatfix
8.1
Ease of Admin
SnapEngage
8.8
Whatfix
8.3
Quality of Support
SnapEngage
9.1
Whatfix
9.9
Ease of Doing Business With
SnapEngage
9.4
Whatfix
9.3
Product Direction (% positive)
SnapEngage
8.4
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
SnapEngage
8.7
Whatfix
9.0
Searchable Articles
SnapEngage
8.3
Whatfix
9.0
Community Forums
SnapEngage
Not enough data available
Whatfix
Not enough data available
Interactive FAQs & Forums
SnapEngage
Not enough data available
Whatfix
8.6
Interaction
Web Portals
SnapEngage
8.8
Whatfix
9.6
Forum to Reponse
SnapEngage
8.6
Whatfix
10.0
Tickets and Tagging
SnapEngage
8.7
Whatfix
10.0
Live Chat
SnapEngage
9.8
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
34.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
23.9%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%

Reviewers' Industry

 
Information Technology and Services
14.3%
Computer Software
28.1%
 
Computer Software
14.3%
Information Technology and Services
17.5%
 
Financial Services
5.2%
Consumer Goods
8.8%
 
Telecommunications
4.5%
Internet
7.0%
 
Insurance
4.5%
Telecommunications
3.5%
 
Other
57.1%
Other
35.1%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Shai O.
Administrator in Internet

Easy to use and operate. building a flow is fast and easy. The system capabilities are flexible and vast. Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

G2 User in Computer Software

It could be more user friendly. Once you get the hang of it though no problems.

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Whatfix
Most Helpful Favorable Review
Shai O.
Administrator in Internet

Easy to use and operate. building a flow is fast and easy. The system capabilities are flexible and vast. Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently.

Most Helpful Critical Review
G2 User in Computer Software

It could be more user friendly. Once you get the hang of it though no problems.

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Whatfix
No downloads provided
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