Compare SnapEngage, Track-It!, Zendesk Support, and HappyFox

Pricing

 
Essentials
From $16
per user / per month
Essential
$5
/month
Mighty
$29
per staff / month
 
Professional
From $26
per user / per month
Team
$19
/month
Fantastic
$49
per staff / month
 
Enterprise
From $40
per user / per month
Professional
$49
/month
Enterprise
$69
per staff / month
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Track-It!
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
7.7
8.7
8.9
Ease of Use
Ease of Use
9.2
7.8
8.6
9.3
Ease of Setup
Ease of Setup
8.8
7.3
8.2
8.9
Ease of Admin
Ease of Admin
8.8
7.8
8.3
9.1
Quality of Support
Quality of Support
9.1
7.7
8.3
9.2
Ease of Doing Business With
Ease of Doing Business With
9.4
7.9
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
8.4
5.6
7.6
9.2
Meets Requirements
SnapEngage
8.6
Track-It!
7.7
Zendesk Support
8.7
HappyFox
8.9
Ease of Use
SnapEngage
9.2
Track-It!
7.8
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
SnapEngage
8.8
Track-It!
7.3
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
SnapEngage
8.8
Track-It!
7.8
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
SnapEngage
9.1
Track-It!
7.7
Zendesk Support
8.3
HappyFox
9.2
Ease of Doing Business With
SnapEngage
9.4
Track-It!
7.9
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
SnapEngage
8.4
Track-It!
5.6
Zendesk Support
7.6
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
SnapEngage
8.7
Track-It!
7.1
Zendesk Support
8.6
HappyFox
8.6
Searchable Articles
SnapEngage
8.3
Track-It!
6.7
Zendesk Support
8.6
HappyFox
8.9
Community Forums
SnapEngage
Not enough data available
Track-It!
Not enough data available
Zendesk Support
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
SnapEngage
Not enough data available
Track-It!
Not enough data available
Zendesk Support
8.3
HappyFox
Not enough data available
Interaction
Web Portals
SnapEngage
8.8
Track-It!
7.6
Zendesk Support
8.6
HappyFox
7.7
Forum to Reponse
SnapEngage
8.6
Track-It!
6.9
Zendesk Support
8.5
HappyFox
8.2
Tickets and Tagging
SnapEngage
8.7
Track-It!
8.5
Zendesk Support
8.9
HappyFox
9.4
Live Chat
SnapEngage
9.8
Track-It!
6.9
Zendesk Support
8.6
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
12.0%
38.3%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
56.0%
44.9%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
32.0%
16.8%
15.2%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Information Technology and Services
14.3%
Information Technology and Services
13.5%
Computer Software
17.5%
Information Technology and Services
14.6%
 
Computer Software
14.3%
Hospital & Health Care
9.4%
Information Technology and Services
15.2%
Computer Software
12.0%
 
Financial Services
5.2%
Higher Education
7.3%
Internet
9.9%
Higher Education
6.3%
 
Telecommunications
4.5%
Utilities
5.2%
Marketing and Advertising
4.7%
Real Estate
3.8%
 
Insurance
4.5%
Law Practice
5.2%
Retail
3.5%
Education Management
3.8%
 
Other
57.1%
Other
59.4%
Other
49.2%
Other
59.5%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Track-It!
No downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
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