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Compare SnapEngage, Track-It!, and Pure Chat

Pricing

 
Essentials
From $16
per user / per month
Free
100% Free
 
Professional
From $26
per user / per month
Pro
$99/mo
(paid monthly)
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial Unavailable
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Track-It!
Free Trial Unavailable
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
7.7
8.8
Ease of Use
Ease of Use
9.2
7.8
9.3
Ease of Setup
Ease of Setup
8.8
7.3
9.3
Ease of Admin
Ease of Admin
8.8
7.8
9.0
Quality of Support
Quality of Support
9.1
7.7
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
7.9
9.3
Product Direction (% positive)
Product Direction (% positive)
8.4
5.6
9.0
Meets Requirements
SnapEngage
8.6
Track-It!
7.7
Pure Chat
8.8
Ease of Use
SnapEngage
9.2
Track-It!
7.8
Pure Chat
9.3
Ease of Setup
SnapEngage
8.8
Track-It!
7.3
Pure Chat
9.3
Ease of Admin
SnapEngage
8.8
Track-It!
7.8
Pure Chat
9.0
Quality of Support
SnapEngage
9.1
Track-It!
7.7
Pure Chat
9.0
Ease of Doing Business With
SnapEngage
9.4
Track-It!
7.9
Pure Chat
9.3
Product Direction (% positive)
SnapEngage
8.4
Track-It!
5.6
Pure Chat
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
12.0%
59.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
56.0%
28.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
32.0%
12.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Pure Chat
Small-Business
59.0%
Mid-Market
28.9%
Enterprise
12.1%

Reviewers' Industry

 
Information Technology and Services
14.3%
Information Technology and Services
13.5%
Higher Education
5.9%
 
Computer Software
14.3%
Hospital & Health Care
9.4%
Financial Services
5.9%
 
Financial Services
5.2%
Higher Education
7.3%
Computer Software
5.9%
 
Telecommunications
4.5%
Utilities
5.2%
Retail
4.9%
 
Insurance
4.5%
Law Practice
5.2%
Information Technology and Services
4.9%
 
Other
57.1%
Other
59.4%
Other
72.4%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Pure Chat
Higher Education
5.9%
Financial Services
5.9%
Computer Software
5.9%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

G2 User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Track-It!
No downloads provided
Pure Chat
No downloads provided
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