Compare SnapEngage, Track-It!, and Olark

Pricing

 
Essentials
From $16
per user / per month
Olark Live Chat
$17
per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial Unavailable
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Track-It!
Free Trial Unavailable
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
7.7
8.9
Ease of Use
Ease of Use
9.2
7.8
9.3
Ease of Setup
Ease of Setup
8.8
7.3
9.1
Ease of Admin
Ease of Admin
8.8
7.8
9.0
Quality of Support
Quality of Support
9.1
7.7
8.9
Ease of Doing Business With
Ease of Doing Business With
9.4
7.9
9.1
Product Direction (% positive)
Product Direction (% positive)
8.4
5.6
8.1
Meets Requirements
SnapEngage
8.6
Track-It!
7.7
Olark
8.9
Ease of Use
SnapEngage
9.2
Track-It!
7.8
Olark
9.3
Ease of Setup
SnapEngage
8.8
Track-It!
7.3
Olark
9.1
Ease of Admin
SnapEngage
8.8
Track-It!
7.8
Olark
9.0
Quality of Support
SnapEngage
9.1
Track-It!
7.7
Olark
8.9
Ease of Doing Business With
SnapEngage
9.4
Track-It!
7.9
Olark
9.1
Product Direction (% positive)
SnapEngage
8.4
Track-It!
5.6
Olark
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.4%
12.0%
49.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
56.0%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.3%
32.0%
5.1%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Olark
Small-Business
49.0%
Mid-Market
46.0%
Enterprise
5.1%

Reviewers' Industry

 
Information Technology and Services
14.0%
Information Technology and Services
14.5%
Computer Software
20.7%
 
Computer Software
13.2%
Hospital & Health Care
7.9%
Internet
12.6%
 
Financial Services
5.4%
Higher Education
7.9%
Retail
6.1%
 
Insurance
4.7%
Utilities
5.3%
Education Management
4.5%
 
Telecommunications
3.9%
Law Practice
5.3%
Marketing and Advertising
4.0%
 
Other
58.9%
Other
59.2%
Other
52.0%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%
Olark
Computer Software
20.7%
Internet
12.6%
Retail
6.1%
Education Management
4.5%
Marketing and Advertising
4.0%
Other
52.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

G2 User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Track-It!
No downloads provided
Olark
No downloads provided
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