Compare SnapEngage, Track-It!, LiveChat, and Zendesk Chat

Pricing

 
Essentials
From $16
per user / per month
Starter
$16
per seat / month
LITE
Free
 
Professional
From $26
per user / per month
Team
$33
per seat / month
BASIC
$11.20
per agent/mo. ( billed annually)
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
ADVANCED
$20
per agent/mo. (billed annually)
 
Enterprise
$149
per seat / month
PREMIUM
$44
per agent/mo (billed annually)
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Track-It!
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Zendesk Chat
LITE
Free
BASIC
$11.20per agent/mo. ( billed annually)
ADVANCED
$20per agent/mo. (billed annually)
PREMIUM
$44per agent/mo (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
7.7
9.1
8.9
Ease of Use
Ease of Use
9.2
7.8
9.4
8.9
Ease of Setup
Ease of Setup
8.8
7.3
9.1
8.6
Ease of Admin
Ease of Admin
8.8
7.8
9.2
8.4
Quality of Support
Quality of Support
9.1
7.7
9.1
8.4
Ease of Doing Business With
Ease of Doing Business With
9.4
7.9
9.1
8.6
Product Direction (% positive)
Product Direction (% positive)
8.4
5.6
8.4
8.5
Meets Requirements
SnapEngage
8.6
Track-It!
7.7
LiveChat
9.1
Zendesk Chat
8.9
Ease of Use
SnapEngage
9.2
Track-It!
7.8
LiveChat
9.4
Zendesk Chat
8.9
Ease of Setup
SnapEngage
8.8
Track-It!
7.3
LiveChat
9.1
Zendesk Chat
8.6
Ease of Admin
SnapEngage
8.8
Track-It!
7.8
LiveChat
9.2
Zendesk Chat
8.4
Quality of Support
SnapEngage
9.1
Track-It!
7.7
LiveChat
9.1
Zendesk Chat
8.4
Ease of Doing Business With
SnapEngage
9.4
Track-It!
7.9
LiveChat
9.1
Zendesk Chat
8.6
Product Direction (% positive)
SnapEngage
8.4
Track-It!
5.6
LiveChat
8.4
Zendesk Chat
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.4%
12.0%
46.2%
46.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
56.0%
35.1%
42.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.3%
32.0%
18.6%
11.6%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
LiveChat
Small-Business
46.2%
Mid-Market
35.1%
Enterprise
18.6%
Zendesk Chat
Small-Business
46.1%
Mid-Market
42.3%
Enterprise
11.6%

Reviewers' Industry

 
Information Technology and Services
14.0%
Information Technology and Services
14.5%
Computer Software
9.8%
Computer Software
15.2%
 
Computer Software
13.2%
Hospital & Health Care
7.9%
Information Technology and Services
8.3%
Internet
7.4%
 
Financial Services
5.4%
Higher Education
7.9%
Retail
5.9%
Information Technology and Services
7.4%
 
Insurance
4.7%
Utilities
5.3%
Telecommunications
4.2%
Retail
6.5%
 
Telecommunications
3.9%
Law Practice
5.3%
Internet
4.2%
Consumer Services
6.5%
 
Other
58.9%
Other
59.2%
Other
67.6%
Other
56.8%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%
LiveChat
Computer Software
9.8%
Information Technology and Services
8.3%
Retail
5.9%
Telecommunications
4.2%
Internet
4.2%
Other
67.6%
Zendesk Chat
Computer Software
15.2%
Internet
7.4%
Information Technology and Services
7.4%
Retail
6.5%
Consumer Services
6.5%
Other
56.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Internal Consultant

Lack of guidance towards best practices in IT support and project tickets management

Administrator

1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...

User in Computer Software

simplicity also means limited features. not much integration options. people can submit multiple offline messages, which is very annoying. Zendesk integration could use improvements.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Track-It!
Most Helpful Favorable Review
Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Internal Consultant

Lack of guidance towards best practices in IT support and project tickets management

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Administrator

1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...

Zendesk Chat
Most Helpful Favorable Review
Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
User in Computer Software

simplicity also means limited features. not much integration options. people can submit multiple offline messages, which is very annoying. Zendesk integration could use improvements.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3

Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
SnapEngage
No videos provided
Track-It!
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Zendesk Chat
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Track-It!
No downloads provided
Zendesk Chat
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationRequest More InformationRequest More Information