Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare SnapEngage, Track-It!, LiveChat, and Pure Chat

Pricing

 
Essentials
From $16
per user / per month
Starter
$16
per seat / month
Free
100% Free
 
Professional
From $26
per user / per month
Team
$33
per seat / month
Pro
$99/mo
(paid monthly)
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Track-It!
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
7.7
9.1
8.8
Ease of Use
Ease of Use
9.2
7.8
9.4
9.3
Ease of Setup
Ease of Setup
8.8
7.3
9.1
9.3
Ease of Admin
Ease of Admin
8.8
7.8
9.2
9.0
Quality of Support
Quality of Support
9.1
7.7
9.1
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
7.9
9.1
9.3
Product Direction (% positive)
Product Direction (% positive)
8.4
5.6
8.4
9.0
Meets Requirements
SnapEngage
8.6
Track-It!
7.7
LiveChat
9.1
Pure Chat
8.8
Ease of Use
SnapEngage
9.2
Track-It!
7.8
LiveChat
9.4
Pure Chat
9.3
Ease of Setup
SnapEngage
8.8
Track-It!
7.3
LiveChat
9.1
Pure Chat
9.3
Ease of Admin
SnapEngage
8.8
Track-It!
7.8
LiveChat
9.2
Pure Chat
9.0
Quality of Support
SnapEngage
9.1
Track-It!
7.7
LiveChat
9.1
Pure Chat
9.0
Ease of Doing Business With
SnapEngage
9.4
Track-It!
7.9
LiveChat
9.1
Pure Chat
9.3
Product Direction (% positive)
SnapEngage
8.4
Track-It!
5.6
LiveChat
8.4
Pure Chat
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
12.0%
47.9%
59.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
56.0%
35.4%
28.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
32.0%
16.8%
12.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
LiveChat
Small-Business
47.9%
Mid-Market
35.4%
Enterprise
16.8%
Pure Chat
Small-Business
59.0%
Mid-Market
28.9%
Enterprise
12.1%

Reviewers' Industry

 
Information Technology and Services
14.3%
Information Technology and Services
13.5%
Computer Software
9.5%
Higher Education
5.9%
 
Computer Software
14.3%
Hospital & Health Care
9.4%
Information Technology and Services
8.3%
Financial Services
5.9%
 
Financial Services
5.2%
Higher Education
7.3%
Retail
4.8%
Computer Software
5.9%
 
Telecommunications
4.5%
Utilities
5.2%
Internet
4.8%
Retail
4.9%
 
Insurance
4.5%
Law Practice
5.2%
Telecommunications
3.5%
Information Technology and Services
4.9%
 
Other
57.1%
Other
59.4%
Other
69.1%
Other
72.4%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.1%
Pure Chat
Higher Education
5.9%
Financial Services
5.9%
Computer Software
5.9%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

G2 User

I liked the product. I didn't have any problems with it.

G2 User

Live chat sometimes has minor glitches and logs you out

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User

I liked the product. I didn't have any problems with it.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User

Live chat sometimes has minor glitches and logs you out

Screenshots

 
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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
SnapEngage
No videos provided
Track-It!
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Pure Chat
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Track-It!
No downloads provided
Pure Chat
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Pure Chat a QuestionContact Pure Chat