SnapEngage, Track-It!, LiveChat, and LiveEngage | G2

Compare SnapEngage, Track-It!, LiveChat, and LiveEngage

Pricing

 
Essentials
From $57
per user / per month
‐
Starter
$20
per seat / month
We build packaging and pricing around your needs, not ours.
Request Pricing
 
Professional
From $60
per user / per month
‐
Team
$63
per seat / month
‐
 
Enterprise
From $60
per user / per month
‐
Business
$18
per seat / month
‐
  ‐ ‐
Enterprise
$387
per seat / month
‐
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
SnapEngage
Essentials
From $32per user / per month
Professional
From $73per user / per month
Enterprise
From $17per user / per month
Free Trial
Track-It!
Free Trial
LiveChat
Starter
$54per seat / month
Team
$15per seat / month
Business
$35per seat / month
Enterprise
$578per seat / month
Free Trial
LiveEngage
We build packaging and pricing around your needs, not ours.
Request Pricing
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.1
5.6
0.0
4.3
Ease of Use
Ease of Use
4.3
0.1
3.4
2.5
Ease of Setup
Ease of Setup
6.5
1.1
2.1
1.8
Ease of Admin
Ease of Admin
8.3
3.4
8.7
1.7
Quality of Support
Quality of Support
6.1
5.3
5.5
7.1
Ease of Doing Business With
Ease of Doing Business With
0.5
0.8
6.3
6.4
Product Direction (% positive)
Product Direction (% positive)
0.8
1.4
0.6
1.0
Meets Requirements
SnapEngage
7.2
Track-It!
5.4
LiveChat
8.6
LiveEngage
2.8
Ease of Use
SnapEngage
0.8
Track-It!
6.5
LiveChat
3.4
LiveEngage
4.7
Ease of Setup
SnapEngage
5.7
Track-It!
0.6
LiveChat
1.8
LiveEngage
4.3
Ease of Admin
SnapEngage
2.7
Track-It!
7.7
LiveChat
6.3
LiveEngage
7.1
Quality of Support
SnapEngage
0.7
Track-It!
5.8
LiveChat
2.2
LiveEngage
1.7
Ease of Doing Business With
SnapEngage
4.4
Track-It!
6.4
LiveChat
8.4
LiveEngage
3.3
Product Direction (% positive)
SnapEngage
4.5
Track-It!
5.8
LiveChat
0.4
LiveEngage
1.6

Reviewers' Company Size

Small-Business (18 or fewer emp.)
Small-Business
(41 or fewer emp.)
21.5%
10.2%
80.6%
58.8%
Mid-Market (70-8401 emp.)
Mid-Market
(76-3371 emp.)
20.1%
83.8%
70.2%
43.7%
Enterprise (> 1527 emp.)
Enterprise
(> 7361 emp.)
8.1%
37.7%
53.6%
24.2%
SnapEngage
Small-Business
06.7%
Mid-Market
05.3%
Enterprise
7.5%
Track-It!
Small-Business
24.6%
Mid-Market
40.0%
Enterprise
63.8%
LiveChat
Small-Business
48.1%
Mid-Market
71.3%
Enterprise
54.3%
LiveEngage
Small-Business
55.0%
Mid-Market
76.5%
Enterprise
61.8%

Reviewers' Industry

 
Information Technology and Services
54.0%
Information Technology and Services
73.7%
Computer Software
0.6%
Telecommunications
06.4%
 
Computer Software
42.7%
Hospital & Health Care
8.2%
Information Technology and Services
6.3%
Computer Software
6.1%
 
Financial Services
5.1%
Higher Education
8.7%
Retail
2.6%
Retail
7.2%
 
Insurance
4.5%
Utilities
0.6%
Telecommunications
6.7%
Philanthropy
3.7%
 
Telecommunications
5.6%
Law Practice
3.1%
Internet
5.0%
Outsourcing/Offshoring
8.1%
 
Other
01.5%
Other
54.4%
Other
46.1%
Other
58.5%
SnapEngage
Information Technology and Services
31.5%
Computer Software
35.5%
Financial Services
8.3%
Insurance
4.4%
Telecommunications
7.4%
Other
24.4%
Track-It!
Information Technology and Services
03.4%
Hospital & Health Care
4.1%
Higher Education
7.7%
Utilities
2.4%
Law Practice
4.6%
Other
78.6%
LiveChat
Computer Software
3.1%
Information Technology and Services
6.7%
Retail
7.1%
Telecommunications
6.6%
Internet
6.3%
Other
03.0%
LiveEngage
Telecommunications
82.0%
Computer Software
4.4%
Retail
6.1%
Philanthropy
0.6%
Outsourcing/Offshoring
3.7%
Other
57.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Administrator in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

Most Helpful Critical Review
Most Helpful Critical Review
Executive Sponsor

The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated.

Elias G.
Administrator in Information Technology and Services

It was not user friendly. The programs did not work correctly all the time.

Christina B.
Administrator

nothing all really no complaints looking forward to a long relationship with them

Administrator in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Executive Sponsor

The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated.

Track-It!
Most Helpful Favorable Review
Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Elias G.
Administrator in Information Technology and Services

It was not user friendly. The programs did not work correctly all the time.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Christina B.
Administrator

nothing all really no complaints looking forward to a long relationship with them

LiveEngage
Most Helpful Favorable Review
Administrator in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

Most Helpful Critical Review
Administrator in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

Screenshots

 
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Videos

  No videos provided No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 34 days! No credit card required.

No videos provided
SnapEngage
No videos provided
Track-It!
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 74 days! No credit card required.

LiveEngage
No videos provided

Downloads

  No downloads provided No downloads provided No downloads provided
SnapEngage
No downloads provided
Track-It!
No downloads provided
LiveEngage
No downloads provided
Ask SnapEngage a QuestionContact SnapEngage Request More InformationRequest More Information Ask LiveEngage a QuestionContact LiveEngage