Compare SnapEngage, Track-It!, LiveChat, and Intercom

Pricing

 
Essentials
From $16
per user / per month
Starter
$16
per seat / month
Engage
$53
starting from
 
Professional
From $26
per user / per month
Team
$33
per seat / month
Respond
$53
starting from
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
Educate
$49
monthly flat rate
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Track-It!
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
7.7
9.1
8.6
Ease of Use
Ease of Use
9.2
7.8
9.4
8.7
Ease of Setup
Ease of Setup
8.8
7.3
9.1
8.3
Ease of Admin
Ease of Admin
8.8
7.8
9.2
8.7
Quality of Support
Quality of Support
9.1
7.7
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
9.4
7.9
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
8.4
5.6
8.4
8.5
Meets Requirements
SnapEngage
8.6
Track-It!
7.7
LiveChat
9.1
Intercom
8.6
Ease of Use
SnapEngage
9.2
Track-It!
7.8
LiveChat
9.4
Intercom
8.7
Ease of Setup
SnapEngage
8.8
Track-It!
7.3
LiveChat
9.1
Intercom
8.3
Ease of Admin
SnapEngage
8.8
Track-It!
7.8
LiveChat
9.2
Intercom
8.7
Quality of Support
SnapEngage
9.1
Track-It!
7.7
LiveChat
9.1
Intercom
8.5
Ease of Doing Business With
SnapEngage
9.4
Track-It!
7.9
LiveChat
9.1
Intercom
8.8
Product Direction (% positive)
SnapEngage
8.4
Track-It!
5.6
LiveChat
8.4
Intercom
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.4%
12.0%
46.2%
67.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
56.0%
35.1%
28.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.3%
32.0%
18.6%
4.3%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
LiveChat
Small-Business
46.2%
Mid-Market
35.1%
Enterprise
18.6%
Intercom
Small-Business
67.7%
Mid-Market
28.1%
Enterprise
4.3%

Reviewers' Industry

 
Information Technology and Services
14.0%
Information Technology and Services
14.5%
Computer Software
9.8%
Computer Software
24.1%
 
Computer Software
13.2%
Hospital & Health Care
7.9%
Information Technology and Services
8.3%
Internet
15.7%
 
Financial Services
5.4%
Higher Education
7.9%
Retail
5.9%
Information Technology and Services
13.4%
 
Insurance
4.7%
Utilities
5.3%
Telecommunications
4.2%
Marketing and Advertising
7.0%
 
Telecommunications
3.9%
Law Practice
5.3%
Internet
4.2%
Consumer Services
2.4%
 
Other
58.9%
Other
59.2%
Other
67.6%
Other
37.4%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%
LiveChat
Computer Software
9.8%
Information Technology and Services
8.3%
Retail
5.9%
Telecommunications
4.2%
Internet
4.2%
Other
67.6%
Intercom
Computer Software
24.1%
Internet
15.7%
Information Technology and Services
13.4%
Marketing and Advertising
7.0%
Consumer Services
2.4%
Other
37.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Internal Consultant

Lack of guidance towards best practices in IT support and project tickets management

Administrator

1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...

User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Track-It!
Most Helpful Favorable Review
Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Internal Consultant

Lack of guidance towards best practices in IT support and project tickets management

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Administrator

1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

SnapEngage
No videos provided
Track-It!
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

SnapEngage
No downloads provided
Track-It!
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Intercom a QuestionContact Intercom
 
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Track-It!
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LiveChat
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Intercom
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