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Compare SnapEngage, Track-It!, and LiveChat

Pricing

 
Essentials
From $16
per user / per month
Starter
$16
per seat / month
 
Professional
From $26
per user / per month
Team
$33
per seat / month
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial Unavailable
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Track-It!
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
7.7
9.1
Ease of Use
Ease of Use
9.2
7.8
9.4
Ease of Setup
Ease of Setup
8.8
7.3
9.1
Ease of Admin
Ease of Admin
8.8
7.8
9.2
Quality of Support
Quality of Support
9.1
7.7
9.1
Ease of Doing Business With
Ease of Doing Business With
9.4
7.9
9.1
Product Direction (% positive)
Product Direction (% positive)
8.4
5.6
8.4
Meets Requirements
SnapEngage
8.6
Track-It!
7.7
LiveChat
9.1
Ease of Use
SnapEngage
9.2
Track-It!
7.8
LiveChat
9.4
Ease of Setup
SnapEngage
8.8
Track-It!
7.3
LiveChat
9.1
Ease of Admin
SnapEngage
8.8
Track-It!
7.8
LiveChat
9.2
Quality of Support
SnapEngage
9.1
Track-It!
7.7
LiveChat
9.1
Ease of Doing Business With
SnapEngage
9.4
Track-It!
7.9
LiveChat
9.1
Product Direction (% positive)
SnapEngage
8.4
Track-It!
5.6
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
12.0%
47.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
56.0%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
32.0%
16.7%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
LiveChat
Small-Business
47.8%
Mid-Market
35.5%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
14.3%
Information Technology and Services
13.5%
Computer Software
9.5%
 
Computer Software
14.3%
Hospital & Health Care
9.4%
Information Technology and Services
8.3%
 
Financial Services
5.2%
Higher Education
7.3%
Retail
4.8%
 
Telecommunications
4.5%
Utilities
5.2%
Internet
4.8%
 
Insurance
4.5%
Law Practice
5.2%
Telecommunications
3.4%
 
Other
57.1%
Other
59.4%
Other
69.1%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.4%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

G2 User in Libraries

Messaging platform options ans availability

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Libraries

Messaging platform options ans availability

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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

SnapEngage
No videos provided
Track-It!
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Track-It!
No downloads provided
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