Compare SnapEngage vs Track-It!

See this
comparison of SnapEngage vs. Track-It!
based on data from user reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
7.7
Ease of Use
Ease of Use
9.2
7.8
Ease of Setup
Ease of Setup
8.8
7.3
Ease of Admin
Ease of Admin
8.8
7.8
Quality of Support
Quality of Support
9.1
7.7
Ease of Doing Business With
Ease of Doing Business With
9.4
7.9
Product Direction (% positive)
Product Direction (% positive)
8.4
5.6
Meets Requirements
SnapEngage
8.6
Track-It!
7.7
Ease of Use
SnapEngage
9.2
Track-It!
7.8
Ease of Setup
SnapEngage
8.8
Track-It!
7.3
Ease of Admin
SnapEngage
8.8
Track-It!
7.8
Quality of Support
SnapEngage
9.1
Track-It!
7.7
Ease of Doing Business With
SnapEngage
9.4
Track-It!
7.9
Product Direction (% positive)
SnapEngage
8.4
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
SnapEngage
8.7
Track-It!
7.1
Searchable Articles
SnapEngage
8.3
Track-It!
6.7
Community Forums
SnapEngage
Not enough data available
Track-It!
Not enough data available
Interactive FAQs & Forums
SnapEngage
Not enough data available
Track-It!
Not enough data available
Interaction
Web Portals
SnapEngage
8.8
Track-It!
7.6
Forum to Reponse
SnapEngage
8.6
Track-It!
6.9
Tickets and Tagging
SnapEngage
8.7
Track-It!
8.5
Live Chat
SnapEngage
9.8
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
32.0%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Information Technology and Services
14.3%
Information Technology and Services
13.5%
 
Computer Software
14.3%
Hospital & Health Care
9.4%
 
Financial Services
5.2%
Higher Education
7.3%
 
Telecommunications
4.5%
Utilities
5.2%
 
Insurance
4.5%
Law Practice
5.2%
 
Other
57.1%
Other
59.4%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 User in Consumer Goods

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Consumer Goods

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Track-It!
No downloads provided
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