Compare SnapEngage vs Toonimo

See this
comparison of SnapEngage vs. Toonimo
based on data from user reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Toonimo rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Toonimo
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
Ease of Use
Ease of Use
9.2
7.0
Ease of Setup
Ease of Setup
8.8
Not enough data available
Ease of Admin
Ease of Admin
8.8
Not enough data available
Quality of Support
Quality of Support
9.1
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.4
7.7
Meets Requirements
SnapEngage
8.6
Toonimo
8.7
Ease of Use
SnapEngage
9.2
Toonimo
7.0
Ease of Setup
SnapEngage
8.8
Toonimo
Not enough data available
Ease of Admin
SnapEngage
8.8
Toonimo
Not enough data available
Quality of Support
SnapEngage
9.1
Toonimo
9.0
Ease of Doing Business With
SnapEngage
9.4
Toonimo
Not enough data available
Product Direction (% positive)
SnapEngage
8.4
Toonimo
7.7

Features

Knowledge Share
Knowledge Base
SnapEngage
8.7
Toonimo
Not enough data available
Searchable Articles
SnapEngage
8.3
Toonimo
Not enough data available
Community Forums
SnapEngage
Not enough data available
Toonimo
Not enough data available
Interactive FAQs & Forums
SnapEngage
Not enough data available
Toonimo
Not enough data available
Interaction
Web Portals
SnapEngage
8.8
Toonimo
Not enough data available
Forum to Reponse
SnapEngage
8.6
Toonimo
Not enough data available
Tickets and Tagging
SnapEngage
8.7
Toonimo
Not enough data available
Live Chat
SnapEngage
9.8
Toonimo
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.4%
20.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.3%
40.0%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
Toonimo
Small-Business
20.0%
Mid-Market
40.0%
Enterprise
40.0%

Reviewers' Industry

 
Information Technology and Services
14.0%
Financial Services
40.0%
 
Computer Software
13.2%
Pharmaceuticals
20.0%
 
Financial Services
5.4%
E-Learning
20.0%
 
Insurance
4.7%
Banking
20.0%
 
Telecommunications
3.9%
 
Other
58.9%
Other
0.0%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
Toonimo
Financial Services
40.0%
Pharmaceuticals
20.0%
E-Learning
20.0%
Banking
20.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Administrator

Demo was easy to follow; on-the-spot walkthrough for customers decreases sales team time on phones

Most Helpful Critical Review
Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

User in Financial Services

Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion.

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Toonimo
Most Helpful Favorable Review
Administrator

Demo was easy to follow; on-the-spot walkthrough for customers decreases sales team time on phones

Most Helpful Critical Review
User in Financial Services

Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion.

Screenshots

 
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Videos

 No videos provided
SnapEngage
No videos provided
Toonimo

Downloads

SnapEngage
No downloads provided
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