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Compare SnapEngage and Toonimo

See this
side-by-side comparison of SnapEngage vs. Toonimo
based on preference data from user reviews. SnapEngage rates 4.5/5 stars with 131 reviews. By contrast, Toonimo rates 4.3/5 stars with 12 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
SnapEngage
SnapEngage
(131)
4.5 out of 5
SnapEngage
Toonimo
Toonimo
(12)
4.3 out of 5
Toonimo
Star Rating
SnapEngage
SnapEngage
Toonimo
Toonimo
Market Segments
SnapEngage
SnapEngage
Mid-Market (48.1% of reviews)
Toonimo
Toonimo
Small-Business (41.7% of reviews)
Entry Level Price
SnapEngage
SnapEngage
From $16 per user / per month
Toonimo
Toonimo
No pricing information available

SnapEngage vs Toonimo

When assessing the two solutions, reviewers found SnapEngage easier to use, set up, and administer. Reviewers also preferred doing business with SnapEngage overall.

  • Reviewers felt that Toonimo meets the needs of their business better than SnapEngage.
  • When comparing quality of ongoing product support, reviewers felt that Toonimo is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Toonimo over SnapEngage.
Categories
Shared Categories
SnapEngage
SnapEngage
Toonimo
Toonimo
SnapEngage and Toonimo are categorized as Customer Self-Service
Unique Categories
SnapEngage
SnapEngage is categorized as SAP App Center and Live Chat
Pricing
SnapEngage
SnapEngage Pricing
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
Contact Usper user / per month
Free Trial
Toonimo
Toonimo Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
SnapEngage
SnapEngage
8.6
Responses: 127
Toonimo
Toonimo
9.3
Responses: 12
Ease of Use
SnapEngage
SnapEngage
9.2
Responses: 129
Toonimo
Toonimo
8.8
Responses: 12
Ease of Setup
SnapEngage
SnapEngage
8.9
Responses: 82
Toonimo
Toonimo
8.7
Responses: 10
Ease of Admin
SnapEngage
SnapEngage
8.9
Responses: 81
Toonimo
Toonimo
8.7
Responses: 9
Quality of Support
SnapEngage
SnapEngage
9.1
Responses: 116
Toonimo
Toonimo
9.6
Responses: 12
Ease of Doing Business With
SnapEngage
SnapEngage
9.4
Responses: 80
Toonimo
Toonimo
8.8
Responses: 10
Product Direction (% positive)
SnapEngage
SnapEngage
8.3
Responses: 127
Toonimo
Toonimo
9.0
Responses: 12
Features
Knowledge Share
Knowledge Base
SnapEngage
SnapEngage
8.8
Responses: 18
Toonimo
Toonimo
9.7
Responses: 6
Searchable Articles
SnapEngage
SnapEngage
8.4
Responses: 16
Toonimo
Toonimo
9.7
Responses: 6
Community Forums
SnapEngage
SnapEngage
Feature Not Available
Toonimo
Toonimo
Not enough data available
Interactive FAQs & Forums
SnapEngage
SnapEngage
Feature Not Available
Toonimo
Toonimo
Not enough data available
Interaction
Web Portals
SnapEngage
SnapEngage
8.8
Responses: 17
Toonimo
Toonimo
9.3
Responses: 5
Forum to Reponse
SnapEngage
SnapEngage
8.8
Responses: 12
Toonimo
Toonimo
Not enough data available
Tickets and Tagging
SnapEngage
SnapEngage
8.6
Responses: 16
Toonimo
Toonimo
Not enough data available
Live Chat
SnapEngage
SnapEngage
9.8
Responses: 21
Toonimo
Toonimo
Not enough data available
Reviewers' Company Size
Reviewers of SnapEngage were most often representing companies in the Mid-Market segment, while reviewers for Toonimo were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
SnapEngage
SnapEngage
42.7%
Toonimo
Toonimo
41.7%
Mid-Market
(51-1000 emp.)
SnapEngage
SnapEngage
48.1%
Toonimo
Toonimo
41.7%
Enterprise
(> 1000 emp.)
SnapEngage
SnapEngage
9.2%
Toonimo
Toonimo
16.7%
Reviewers' Industry
SnapEngage
SnapEngage Industry
Information Technology and Services
13.7%
Computer Software
13.7%
Financial Services
5.3%
Insurance
4.6%
Telecommunications
3.8%
Other
58.8%
Toonimo
Toonimo Industry
Computer Software
25.0%
Financial Services
16.7%
Pharmaceuticals
8.3%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Other
33.3%
Reviews
Most Helpful Favorable Review
SnapEngage
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Toonimo
G
Executive Sponsor in Marketing and Advertising

My experience with the professional services team was very positive. The product is intuitive and easy to use

Most Helpful Critical Review
SnapEngage
David D.
User in Computer Software

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Toonimo
GF
User in Financial Services

Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion.

Discussions
SnapEngage
SnapEngage Discussions
Does SnapEngage offer HIPAA-compliant chat with third-party certification?
1 comment
Offical Response from SnapEngage
Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs....Read more
Monty the Mongoose crying
SnapEngage has no more discussions with answers
Toonimo
Toonimo Discussions
Do you offer on-premise installations?
1 comment
Offical Response from Toonimo
Toonimo's standard offering is SaaS, however, we do provide on-premise deployments in a few available configurations.Read more
Which languages are included in your audio walkthroughs?
1 comment
Offical Response from Toonimo
Toonimo can play audio in ANY language. It can also trigger the appropriate language audio based on the geographic region your website users are coming from.Read more
How long is the deployment process?
1 comment
Offical Response from Toonimo
The deployment of Toonimo depends on the complexity of the use cases. For a simple deployment of 1-2 use cases, the end-to-end deployment usually takes...Read more
Screenshots
Toonimo
Toonimo Screenshots
Downloads
SnapEngage
SnapEngage Downloads
No downloads provided
Toonimo
Toonimo Downloads
No downloads provided
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