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Compare SnapEngage, TeamSupport, and Olark

Pricing

 
Essentials
From $16
per user / per month
Support Desk
$50
/ agent / month billed annually
Olark Live Chat
$17
per month
 
Professional
From $26
per user / per month
Enterprise
$65
/ agent / month billed annually
 
Enterprise
From $40
per user / per month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
8.9
Ease of Use
Ease of Use
9.2
8.6
9.2
Ease of Setup
Ease of Setup
8.8
8.3
9.0
Ease of Admin
Ease of Admin
8.8
8.7
9.0
Quality of Support
Quality of Support
9.1
8.8
8.8
Ease of Doing Business With
Ease of Doing Business With
9.4
9.2
9.1
Product Direction (% positive)
Product Direction (% positive)
8.4
9.0
8.1
Meets Requirements
SnapEngage
8.6
TeamSupport
8.6
Olark
8.9
Ease of Use
SnapEngage
9.2
TeamSupport
8.6
Olark
9.2
Ease of Setup
SnapEngage
8.8
TeamSupport
8.3
Olark
9.0
Ease of Admin
SnapEngage
8.8
TeamSupport
8.7
Olark
9.0
Quality of Support
SnapEngage
9.1
TeamSupport
8.8
Olark
8.8
Ease of Doing Business With
SnapEngage
9.4
TeamSupport
9.2
Olark
9.1
Product Direction (% positive)
SnapEngage
8.4
TeamSupport
9.0
Olark
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
40.9%
48.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
47.3%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
11.8%
5.2%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
Olark
Small-Business
48.7%
Mid-Market
46.1%
Enterprise
5.2%

Reviewers' Industry

 
Information Technology and Services
14.3%
Computer Software
26.7%
Computer Software
22.7%
 
Computer Software
14.3%
Information Technology and Services
21.0%
Internet
13.0%
 
Financial Services
5.2%
Internet
5.7%
Retail
5.9%
 
Telecommunications
4.5%
Financial Services
4.4%
Education Management
5.0%
 
Insurance
4.5%
Hospitality
3.7%
Marketing and Advertising
3.4%
 
Other
57.1%
Other
38.5%
Other
50.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
Olark
Computer Software
22.7%
Internet
13.0%
Retail
5.9%
Education Management
5.0%
Marketing and Advertising
3.4%
Other
50.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
SnapEngage
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Olark
No videos provided

Downloads

SnapEngage
No downloads provided
Olark
No downloads provided
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