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Compare SnapEngage, TeamSupport, and Kayako

Pricing

 
Essentials
From $16
per user / per month
Support Desk
$50
/ agent / month billed annually
Inbox
$15
/agent/month
 
Professional
From $26
per user / per month
Enterprise
$65
/ agent / month billed annually
Growth
$30
/agent/month
 
Enterprise
From $40
per user / per month
Private Cloud
Custom
Contact Us for Pricing
Scale
$60
/agent/month
 
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
8.1
Ease of Use
Ease of Use
9.2
8.6
8.4
Ease of Setup
Ease of Setup
8.8
8.3
8.0
Ease of Admin
Ease of Admin
8.8
8.7
8.1
Quality of Support
Quality of Support
9.1
8.8
8.2
Ease of Doing Business With
Ease of Doing Business With
9.4
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
8.4
9.0
7.0
Meets Requirements
SnapEngage
8.6
TeamSupport
8.6
Kayako
8.1
Ease of Use
SnapEngage
9.2
TeamSupport
8.6
Kayako
8.4
Ease of Setup
SnapEngage
8.8
TeamSupport
8.3
Kayako
8.0
Ease of Admin
SnapEngage
8.8
TeamSupport
8.7
Kayako
8.1
Quality of Support
SnapEngage
9.1
TeamSupport
8.8
Kayako
8.2
Ease of Doing Business With
SnapEngage
9.4
TeamSupport
9.2
Kayako
8.4
Product Direction (% positive)
SnapEngage
8.4
TeamSupport
9.0
Kayako
7.0

Features

Knowledge Share
Knowledge Base
SnapEngage
8.7
TeamSupport
8.3
Kayako
8.9
Searchable Articles
SnapEngage
8.3
TeamSupport
8.3
Kayako
9.2
Community Forums
SnapEngage
Not enough data available
TeamSupport
8.0
Kayako
8.6
Interactive FAQs & Forums
SnapEngage
Not enough data available
TeamSupport
8.3
Kayako
8.5
Interaction
Web Portals
SnapEngage
8.8
TeamSupport
8.7
Kayako
9.0
Forum to Reponse
SnapEngage
8.6
TeamSupport
8.4
Kayako
8.0
Tickets and Tagging
SnapEngage
8.7
TeamSupport
8.8
Kayako
9.3
Live Chat
SnapEngage
9.8
TeamSupport
8.4
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
40.9%
56.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
47.3%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
11.8%
7.7%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
Kayako
Small-Business
56.5%
Mid-Market
35.7%
Enterprise
7.7%

Reviewers' Industry

 
Information Technology and Services
14.3%
Computer Software
26.7%
Information Technology and Services
23.4%
 
Computer Software
14.3%
Information Technology and Services
21.0%
Computer Software
17.7%
 
Financial Services
5.2%
Internet
5.7%
Telecommunications
7.2%
 
Telecommunications
4.5%
Financial Services
4.4%
Internet
5.3%
 
Insurance
4.5%
Hospitality
3.7%
Marketing and Advertising
3.8%
 
Other
57.1%
Other
38.5%
Other
42.6%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
Kayako
Information Technology and Services
23.4%
Computer Software
17.7%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

SnapEngage
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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