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Compare SnapEngage, TeamSupport, and HappyFox

Pricing

 
Essentials
From $16
per user / per month
Support Desk
$50
/ agent / month billed annually
Mighty
$29
per staff / month
 
Professional
From $26
per user / per month
Enterprise
$65
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Enterprise
From $40
per user / per month
Private Cloud
Custom
Contact Us for Pricing
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
8.9
Ease of Use
Ease of Use
9.2
8.6
9.3
Ease of Setup
Ease of Setup
8.8
8.3
8.9
Ease of Admin
Ease of Admin
8.8
8.7
9.1
Quality of Support
Quality of Support
9.1
8.8
9.2
Ease of Doing Business With
Ease of Doing Business With
9.4
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
8.4
9.0
9.2
Meets Requirements
SnapEngage
8.6
TeamSupport
8.6
HappyFox
8.9
Ease of Use
SnapEngage
9.2
TeamSupport
8.6
HappyFox
9.3
Ease of Setup
SnapEngage
8.8
TeamSupport
8.3
HappyFox
8.9
Ease of Admin
SnapEngage
8.8
TeamSupport
8.7
HappyFox
9.1
Quality of Support
SnapEngage
9.1
TeamSupport
8.8
HappyFox
9.2
Ease of Doing Business With
SnapEngage
9.4
TeamSupport
9.2
HappyFox
9.3
Product Direction (% positive)
SnapEngage
8.4
TeamSupport
9.0
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
SnapEngage
8.7
TeamSupport
8.4
HappyFox
8.5
Searchable Articles
SnapEngage
8.3
TeamSupport
8.3
HappyFox
8.8
Community Forums
SnapEngage
Not enough data available
TeamSupport
8.1
HappyFox
Not enough data available
Interactive FAQs & Forums
SnapEngage
Not enough data available
TeamSupport
8.3
HappyFox
Not enough data available
Interaction
Web Portals
SnapEngage
8.8
TeamSupport
8.7
HappyFox
7.4
Forum to Reponse
SnapEngage
8.6
TeamSupport
8.4
HappyFox
8.1
Tickets and Tagging
SnapEngage
8.7
TeamSupport
8.9
HappyFox
9.3
Live Chat
SnapEngage
9.8
TeamSupport
8.4
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
40.7%
45.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
47.3%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
12.0%
15.3%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
TeamSupport
Small-Business
40.7%
Mid-Market
47.3%
Enterprise
12.0%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%

Reviewers' Industry

 
Information Technology and Services
14.3%
Computer Software
26.6%
Information Technology and Services
14.0%
 
Computer Software
14.3%
Information Technology and Services
21.0%
Computer Software
12.1%
 
Financial Services
5.2%
Internet
5.6%
Higher Education
6.4%
 
Telecommunications
4.5%
Financial Services
4.4%
Real Estate
3.8%
 
Insurance
4.5%
Hospitality
3.7%
Education Management
3.8%
 
Other
57.1%
Other
38.7%
Other
59.9%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
SnapEngage
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided

Downloads

SnapEngage
No downloads provided
HappyFox
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageAsk HappyFox a QuestionContact HappyFox