Compare SnapEngage, TeamSupport, Freshdesk, and Zoho Desk

Pricing

 
Essentials
From $16
per user / per month
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
Professional
From $26
per user / per month
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Enterprise
From $40
per user / per month
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
8.5
8.7
Ease of Use
Ease of Use
9.2
8.6
8.8
8.5
Ease of Setup
Ease of Setup
8.8
8.3
8.6
8.1
Ease of Admin
Ease of Admin
8.8
8.7
8.7
8.4
Quality of Support
Quality of Support
9.1
8.9
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.4
9.2
8.9
8.5
Product Direction (% positive)
Product Direction (% positive)
8.4
9.0
8.7
8.7
Meets Requirements
SnapEngage
8.6
TeamSupport
8.6
Freshdesk
8.5
Zoho Desk
8.7
Ease of Use
SnapEngage
9.2
TeamSupport
8.6
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
SnapEngage
8.8
TeamSupport
8.3
Freshdesk
8.6
Zoho Desk
8.1
Ease of Admin
SnapEngage
8.8
TeamSupport
8.7
Freshdesk
8.7
Zoho Desk
8.4
Quality of Support
SnapEngage
9.1
TeamSupport
8.9
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
SnapEngage
9.4
TeamSupport
9.2
Freshdesk
8.9
Zoho Desk
8.5
Product Direction (% positive)
SnapEngage
8.4
TeamSupport
9.0
Freshdesk
8.7
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
SnapEngage
8.7
TeamSupport
8.3
Freshdesk
8.8
Zoho Desk
8.7
Searchable Articles
SnapEngage
8.3
TeamSupport
8.3
Freshdesk
8.6
Zoho Desk
8.7
Community Forums
SnapEngage
Not enough data available
TeamSupport
8.0
Freshdesk
8.5
Zoho Desk
8.4
Interactive FAQs & Forums
SnapEngage
Not enough data available
TeamSupport
8.3
Freshdesk
8.5
Zoho Desk
8.6
Interaction
Web Portals
SnapEngage
8.8
TeamSupport
8.7
Freshdesk
7.2
Zoho Desk
8.6
Forum to Reponse
SnapEngage
8.6
TeamSupport
8.4
Freshdesk
8.5
Zoho Desk
8.5
Tickets and Tagging
SnapEngage
8.7
TeamSupport
8.9
Freshdesk
8.8
Zoho Desk
8.8
Live Chat
SnapEngage
9.8
TeamSupport
8.4
Freshdesk
8.8
Zoho Desk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
40.6%
52.5%
70.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
46.8%
36.6%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
12.5%
10.9%
5.7%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
TeamSupport
Small-Business
40.6%
Mid-Market
46.8%
Enterprise
12.5%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Zoho Desk
Small-Business
70.4%
Mid-Market
23.9%
Enterprise
5.7%

Reviewers' Industry

 
Information Technology and Services
14.3%
Computer Software
26.5%
Information Technology and Services
20.4%
Information Technology and Services
23.4%
 
Computer Software
14.3%
Information Technology and Services
21.2%
Computer Software
13.9%
Computer Software
10.4%
 
Financial Services
5.2%
Internet
5.5%
Internet
5.8%
Telecommunications
3.9%
 
Telecommunications
4.5%
Financial Services
4.3%
Education Management
3.7%
Internet
3.8%
 
Insurance
4.5%
Hospitality
3.8%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
57.1%
Other
38.9%
Other
52.8%
Other
54.6%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.2%
Internet
5.5%
Financial Services
4.3%
Hospitality
3.8%
Other
38.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.8%
Marketing and Advertising
3.8%
Other
54.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

SnapEngage
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TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
Zoho Desk
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TeamSupport
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Freshdesk
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Zoho Desk
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