Compare SnapEngage vs TeamSupport

See this
comparison of SnapEngage vs. TeamSupport
based on data from user reviews. SnapEngage rates 4.4/5 stars with 129 reviews. TeamSupport rates 4.3/5 stars with 547 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
Support Desk
$50
/ agent / month billed annually
 
Professional
From $26
per user / per month
Enterprise
$65
/ agent / month billed annually
 
Enterprise
From $40
per user / per month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
Ease of Use
Ease of Use
9.2
8.7
Ease of Setup
Ease of Setup
8.8
8.3
Ease of Admin
Ease of Admin
8.8
8.7
Quality of Support
Quality of Support
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
9.4
9.2
Product Direction (% positive)
Product Direction (% positive)
8.4
9.0
Meets Requirements
SnapEngage
8.6
TeamSupport
8.6
Ease of Use
SnapEngage
9.2
TeamSupport
8.7
Ease of Setup
SnapEngage
8.8
TeamSupport
8.3
Ease of Admin
SnapEngage
8.8
TeamSupport
8.7
Quality of Support
SnapEngage
9.1
TeamSupport
8.8
Ease of Doing Business With
SnapEngage
9.4
TeamSupport
9.2
Product Direction (% positive)
SnapEngage
8.4
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
SnapEngage
8.7
TeamSupport
8.3
Searchable Articles
SnapEngage
8.3
TeamSupport
8.3
Community Forums
SnapEngage
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
SnapEngage
Not enough data available
TeamSupport
8.4
Interaction
Web Portals
SnapEngage
8.8
TeamSupport
8.7
Forum to Reponse
SnapEngage
8.6
TeamSupport
8.5
Tickets and Tagging
SnapEngage
8.7
TeamSupport
8.8
Live Chat
SnapEngage
9.8
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.4%
40.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.3%
12.2%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%

Reviewers' Industry

 
Information Technology and Services
14.0%
Computer Software
27.8%
 
Computer Software
13.2%
Information Technology and Services
21.0%
 
Financial Services
5.4%
Internet
4.8%
 
Insurance
4.7%
Financial Services
4.4%
 
Telecommunications
3.9%
Hospitality
3.9%
 
Other
58.9%
Other
38.2%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

SnapEngage
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask SnapEngage a QuestionContact SnapEngage