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Compare SnapEngage, Talkus, Pure Chat, and Olark

Pricing

 
Essentials
From $16
per user / per month
Free
100% Free
Olark Live Chat
$17
per month
 
Professional
From $26
per user / per month
Pro
$99/mo
(paid monthly)
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.8
8.9
Ease of Use
Ease of Use
9.2
9.2
9.3
9.2
Ease of Setup
Ease of Setup
8.8
9.5
9.3
9.0
Ease of Admin
Ease of Admin
8.8
8.8
9.0
9.0
Quality of Support
Quality of Support
9.1
9.3
9.0
8.8
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
9.3
9.1
Product Direction (% positive)
Product Direction (% positive)
8.4
10.0
9.0
8.1
Meets Requirements
SnapEngage
8.6
Talkus
8.9
Pure Chat
8.8
Olark
8.9
Ease of Use
SnapEngage
9.2
Talkus
9.2
Pure Chat
9.3
Olark
9.2
Ease of Setup
SnapEngage
8.8
Talkus
9.5
Pure Chat
9.3
Olark
9.0
Ease of Admin
SnapEngage
8.8
Talkus
8.8
Pure Chat
9.0
Olark
9.0
Quality of Support
SnapEngage
9.1
Talkus
9.3
Pure Chat
9.0
Olark
8.8
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
Pure Chat
9.3
Olark
9.1
Product Direction (% positive)
SnapEngage
8.4
Talkus
10.0
Pure Chat
9.0
Olark
8.1

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
Pure Chat
9.3
Olark
9.2
Notifications
SnapEngage
8.3
Talkus
Not enough data available
Pure Chat
8.8
Olark
8.6
Targeted Emails
SnapEngage
7.6
Talkus
Not enough data available
Pure Chat
Not enough data available
Olark
7.8
In-App Messaging
SnapEngage
8.0
Talkus
Not enough data available
Pure Chat
Not enough data available
Olark
Not enough data available
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
Pure Chat
8.2
Olark
7.4
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
Pure Chat
8.5
Olark
8.8
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
Pure Chat
7.9
Olark
8.0
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
Pure Chat
Not enough data available
Olark
Not enough data available
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
Pure Chat
Not enough data available
Olark
Not enough data available
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
Pure Chat
8.1
Olark
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
83.3%
59.0%
48.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
8.3%
28.9%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
8.3%
12.1%
5.2%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Pure Chat
Small-Business
59.0%
Mid-Market
28.9%
Enterprise
12.1%
Olark
Small-Business
48.7%
Mid-Market
46.1%
Enterprise
5.2%

Reviewers' Industry

 
Information Technology and Services
14.3%
Internet
25.0%
Higher Education
5.9%
Computer Software
22.7%
 
Computer Software
14.3%
Logistics and Supply Chain
16.7%
Financial Services
5.9%
Internet
13.0%
 
Financial Services
5.2%
Marketing and Advertising
8.3%
Computer Software
5.9%
Retail
5.9%
 
Telecommunications
4.5%
Leisure, Travel & Tourism
8.3%
Retail
4.9%
Education Management
5.0%
 
Insurance
4.5%
Information Technology and Services
8.3%
Information Technology and Services
4.9%
Marketing and Advertising
3.4%
 
Other
57.1%
Other
33.3%
Other
72.4%
Other
50.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Pure Chat
Higher Education
5.9%
Financial Services
5.9%
Computer Software
5.9%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.4%
Olark
Computer Software
22.7%
Internet
13.0%
Retail
5.9%
Education Management
5.0%
Marketing and Advertising
3.4%
Other
50.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Adam L.
Administrator in Marketing and Advertising

I would love to see more flexibility for email support, as some cases require the use of email.

G2 User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Talkus
Most Helpful Favorable Review
Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
Adam L.
Administrator in Marketing and Advertising

I would love to see more flexibility for email support, as some cases require the use of email.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
Pure Chat
No downloads provided
Olark
No downloads provided
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