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Compare SnapEngage, Talkus, Pure Chat, and LiveChat

Pricing

 
Essentials
From $16
per user / per month
Free
100% Free
Starter
$16
per seat / month
 
Professional
From $26
per user / per month
Pro
$99/mo
(paid monthly)
Team
$33
per seat / month
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.8
9.1
Ease of Use
Ease of Use
9.2
9.2
9.3
9.4
Ease of Setup
Ease of Setup
8.8
9.5
9.3
9.1
Ease of Admin
Ease of Admin
8.8
8.8
9.0
9.2
Quality of Support
Quality of Support
9.1
9.3
9.0
9.1
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
9.3
9.1
Product Direction (% positive)
Product Direction (% positive)
8.4
10.0
9.0
8.4
Meets Requirements
SnapEngage
8.6
Talkus
8.9
Pure Chat
8.8
LiveChat
9.1
Ease of Use
SnapEngage
9.2
Talkus
9.2
Pure Chat
9.3
LiveChat
9.4
Ease of Setup
SnapEngage
8.8
Talkus
9.5
Pure Chat
9.3
LiveChat
9.1
Ease of Admin
SnapEngage
8.8
Talkus
8.8
Pure Chat
9.0
LiveChat
9.2
Quality of Support
SnapEngage
9.1
Talkus
9.3
Pure Chat
9.0
LiveChat
9.1
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
Pure Chat
9.3
LiveChat
9.1
Product Direction (% positive)
SnapEngage
8.4
Talkus
10.0
Pure Chat
9.0
LiveChat
8.4

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
Pure Chat
9.3
LiveChat
9.2
Notifications
SnapEngage
8.3
Talkus
Not enough data available
Pure Chat
8.8
LiveChat
9.0
Targeted Emails
SnapEngage
7.6
Talkus
Not enough data available
Pure Chat
Not enough data available
LiveChat
8.6
In-App Messaging
SnapEngage
8.0
Talkus
Not enough data available
Pure Chat
Not enough data available
LiveChat
8.8
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
Pure Chat
8.2
LiveChat
8.5
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
Pure Chat
8.5
LiveChat
8.8
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
Pure Chat
7.9
LiveChat
8.6
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
Pure Chat
Not enough data available
LiveChat
8.6
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
Pure Chat
Not enough data available
LiveChat
8.6
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
Pure Chat
8.1
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
83.3%
59.0%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
8.3%
28.9%
35.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
8.3%
12.1%
16.8%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Pure Chat
Small-Business
59.0%
Mid-Market
28.9%
Enterprise
12.1%
LiveChat
Small-Business
47.9%
Mid-Market
35.4%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
14.3%
Internet
25.0%
Higher Education
5.9%
Computer Software
9.5%
 
Computer Software
14.3%
Logistics and Supply Chain
16.7%
Financial Services
5.9%
Information Technology and Services
8.3%
 
Financial Services
5.2%
Marketing and Advertising
8.3%
Computer Software
5.9%
Retail
4.8%
 
Telecommunications
4.5%
Leisure, Travel & Tourism
8.3%
Retail
4.9%
Internet
4.8%
 
Insurance
4.5%
Information Technology and Services
8.3%
Information Technology and Services
4.9%
Telecommunications
3.5%
 
Other
57.1%
Other
33.3%
Other
72.4%
Other
69.1%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Pure Chat
Higher Education
5.9%
Financial Services
5.9%
Computer Software
5.9%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.4%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Damien C.
User in Information Technology and Services

Talkus plugin is really developer-friendly. Easy to setup and fit to your app. Also their customer service is really responsive. They are really looking to solve your business's problems.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

G2 User in Consumer Electronics

I dislike the fact that I cannot insert photos into the chat.

Ralph P.
Consultant

My session was abruptly terminated (not timed out) for no apparent reason, so I never got any feedback to the questions I had answered.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Talkus
Most Helpful Favorable Review
Damien C.
User in Information Technology and Services

Talkus plugin is really developer-friendly. Easy to setup and fit to your app. Also their customer service is really responsive. They are really looking to solve your business's problems.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User in Consumer Electronics

I dislike the fact that I cannot insert photos into the chat.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Ralph P.
Consultant

My session was abruptly terminated (not timed out) for no apparent reason, so I never got any feedback to the questions I had answered.

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

SnapEngage
No videos provided
Talkus
No videos provided
Pure Chat
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
Pure Chat
No downloads provided
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