Compare SnapEngage, Talkus, Pure Chat, and Intercom

Pricing

 
Essentials
From $16
per user / per month
Free
100% Free
Engage
$53
starting from
 
Professional
From $26
per user / per month
Pro
$99/mo
(paid monthly)
Respond
$53
starting from
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.8
8.6
Ease of Use
Ease of Use
9.2
9.2
9.3
8.7
Ease of Setup
Ease of Setup
8.8
9.5
9.3
8.3
Ease of Admin
Ease of Admin
8.8
8.8
9.0
8.7
Quality of Support
Quality of Support
9.1
9.3
8.9
8.5
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
8.4
10.0
9.0
8.4
Meets Requirements
SnapEngage
8.6
Talkus
8.9
Pure Chat
8.8
Intercom
8.6
Ease of Use
SnapEngage
9.2
Talkus
9.2
Pure Chat
9.3
Intercom
8.7
Ease of Setup
SnapEngage
8.8
Talkus
9.5
Pure Chat
9.3
Intercom
8.3
Ease of Admin
SnapEngage
8.8
Talkus
8.8
Pure Chat
9.0
Intercom
8.7
Quality of Support
SnapEngage
9.1
Talkus
9.3
Pure Chat
8.9
Intercom
8.5
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
Pure Chat
9.3
Intercom
8.8
Product Direction (% positive)
SnapEngage
8.4
Talkus
10.0
Pure Chat
9.0
Intercom
8.4

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
Pure Chat
9.2
Intercom
9.2
Notifications
SnapEngage
8.3
Talkus
Not enough data available
Pure Chat
8.8
Intercom
8.8
Targeted Emails
SnapEngage
7.6
Talkus
Not enough data available
Pure Chat
Not enough data available
Intercom
8.6
In-App Messaging
SnapEngage
8.0
Talkus
Not enough data available
Pure Chat
Not enough data available
Intercom
9.0
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
Pure Chat
8.2
Intercom
7.9
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
Pure Chat
8.4
Intercom
8.6
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
Pure Chat
8.0
Intercom
8.0
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
Pure Chat
Not enough data available
Intercom
8.2
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
Pure Chat
Not enough data available
Intercom
8.6
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
Pure Chat
8.1
Intercom
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
83.3%
58.0%
68.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
8.3%
29.5%
27.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
8.3%
12.5%
4.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Pure Chat
Small-Business
58.0%
Mid-Market
29.5%
Enterprise
12.5%
Intercom
Small-Business
68.2%
Mid-Market
27.7%
Enterprise
4.1%

Reviewers' Industry

 
Information Technology and Services
14.3%
Internet
25.0%
Higher Education
5.8%
Computer Software
24.4%
 
Computer Software
14.3%
Logistics and Supply Chain
16.7%
Financial Services
5.8%
Internet
16.5%
 
Financial Services
5.2%
Marketing and Advertising
8.3%
Computer Software
5.8%
Information Technology and Services
14.9%
 
Telecommunications
4.5%
Leisure, Travel & Tourism
8.3%
Retail
4.9%
Marketing and Advertising
6.9%
 
Insurance
4.5%
Information Technology and Services
8.3%
Information Technology and Services
4.9%
Consumer Services
2.0%
 
Other
57.1%
Other
33.3%
Other
72.8%
Other
35.2%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Pure Chat
Higher Education
5.8%
Financial Services
5.8%
Computer Software
5.8%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.8%
Intercom
Computer Software
24.4%
Internet
16.5%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Consumer Services
2.0%
Other
35.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

G2 User in Consumer Electronics

I dislike the fact that I cannot insert photos into the chat.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Talkus
Most Helpful Favorable Review
Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User in Consumer Electronics

I dislike the fact that I cannot insert photos into the chat.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

SnapEngage
No videos provided
Talkus
No videos provided
Pure Chat
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
Pure Chat
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Pure Chat a QuestionContact Pure ChatAsk Intercom a QuestionContact Intercom