Compare SnapEngage, Talkus, and LiveEngage

Pricing

 
Essentials
From $16
per user / per month
We build packaging and pricing around your needs, not ours.
Request Pricing
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
LiveEngage
We build packaging and pricing around your needs, not ours.
Request Pricing
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.0
Ease of Use
Ease of Use
9.2
9.2
7.8
Ease of Setup
Ease of Setup
8.8
9.5
6.9
Ease of Admin
Ease of Admin
8.8
8.8
7.2
Quality of Support
Quality of Support
9.1
9.3
7.3
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
7.0
Product Direction (% positive)
Product Direction (% positive)
8.4
10.0
6.9
Meets Requirements
SnapEngage
8.6
Talkus
8.9
LiveEngage
8.0
Ease of Use
SnapEngage
9.2
Talkus
9.2
LiveEngage
7.8
Ease of Setup
SnapEngage
8.8
Talkus
9.5
LiveEngage
6.9
Ease of Admin
SnapEngage
8.8
Talkus
8.8
LiveEngage
7.2
Quality of Support
SnapEngage
9.1
Talkus
9.3
LiveEngage
7.3
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
LiveEngage
7.0
Product Direction (% positive)
SnapEngage
8.4
Talkus
10.0
LiveEngage
6.9

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
LiveEngage
8.8
Notifications
SnapEngage
8.3
Talkus
Not enough data available
LiveEngage
8.8
Targeted Emails
SnapEngage
7.6
Talkus
Not enough data available
LiveEngage
7.2
In-App Messaging
SnapEngage
8.0
Talkus
Not enough data available
LiveEngage
7.7
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
LiveEngage
7.8
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
LiveEngage
7.7
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
LiveEngage
8.9
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
LiveEngage
7.6
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
LiveEngage
9.2
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
LiveEngage
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.4%
83.3%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
8.3%
44.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.3%
8.3%
30.8%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
LiveEngage
Small-Business
25.0%
Mid-Market
44.2%
Enterprise
30.8%

Reviewers' Industry

 
Information Technology and Services
14.0%
Internet
25.0%
Telecommunications
15.1%
 
Computer Software
13.2%
Logistics and Supply Chain
16.7%
Computer Software
9.4%
 
Financial Services
5.4%
Marketing and Advertising
8.3%
Retail
7.5%
 
Insurance
4.7%
Leisure, Travel & Tourism
8.3%
Philanthropy
5.7%
 
Telecommunications
3.9%
Information Technology and Services
8.3%
Outsourcing/Offshoring
5.7%
 
Other
58.9%
Other
33.3%
Other
56.6%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
LiveEngage
Telecommunications
15.1%
Computer Software
9.4%
Retail
7.5%
Philanthropy
5.7%
Outsourcing/Offshoring
5.7%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Damien C.
User in Information Technology and Services

Talkus plugin is really developer-friendly. Easy to setup and fit to your app. Also their customer service is really responsive. They are really looking to solve your business's problems.

Administrator in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Executive Sponsor in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Talkus
Most Helpful Favorable Review
Damien C.
User in Information Technology and Services

Talkus plugin is really developer-friendly. Easy to setup and fit to your app. Also their customer service is really responsive. They are really looking to solve your business's problems.

LiveEngage
Most Helpful Favorable Review
Administrator in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

Most Helpful Critical Review
Executive Sponsor in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
LiveEngage
No downloads provided
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