Compare SnapEngage, Talkus, and LiveChat

Pricing

 
Essentials
From $16
per user / per month
Starter
$16
per seat / month
 
Professional
From $26
per user / per month
Team
$33
per seat / month
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
9.1
Ease of Use
Ease of Use
9.2
9.2
9.4
Ease of Setup
Ease of Setup
8.8
9.5
9.1
Ease of Admin
Ease of Admin
8.8
8.8
9.2
Quality of Support
Quality of Support
9.1
9.3
9.1
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
9.2
Product Direction (% positive)
Product Direction (% positive)
8.4
10.0
8.4
Meets Requirements
SnapEngage
8.6
Talkus
8.9
LiveChat
9.1
Ease of Use
SnapEngage
9.2
Talkus
9.2
LiveChat
9.4
Ease of Setup
SnapEngage
8.8
Talkus
9.5
LiveChat
9.1
Ease of Admin
SnapEngage
8.8
Talkus
8.8
LiveChat
9.2
Quality of Support
SnapEngage
9.1
Talkus
9.3
LiveChat
9.1
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
LiveChat
9.2
Product Direction (% positive)
SnapEngage
8.4
Talkus
10.0
LiveChat
8.4

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
LiveChat
9.2
Notifications
SnapEngage
8.3
Talkus
Not enough data available
LiveChat
9.0
Targeted Emails
SnapEngage
7.6
Talkus
Not enough data available
LiveChat
8.5
In-App Messaging
SnapEngage
8.0
Talkus
Not enough data available
LiveChat
8.9
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
LiveChat
8.5
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
LiveChat
8.8
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
LiveChat
8.6
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
LiveChat
8.6
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
LiveChat
8.7
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
LiveChat
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.4%
83.3%
46.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
8.3%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.3%
8.3%
18.4%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
LiveChat
Small-Business
46.3%
Mid-Market
35.3%
Enterprise
18.4%

Reviewers' Industry

 
Information Technology and Services
14.0%
Internet
25.0%
Computer Software
9.8%
 
Computer Software
13.2%
Logistics and Supply Chain
16.7%
Information Technology and Services
8.3%
 
Financial Services
5.4%
Marketing and Advertising
8.3%
Retail
5.7%
 
Insurance
4.7%
Leisure, Travel & Tourism
8.3%
Telecommunications
4.3%
 
Telecommunications
3.9%
Information Technology and Services
8.3%
Internet
4.3%
 
Other
58.9%
Other
33.3%
Other
67.6%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
LiveChat
Computer Software
9.8%
Information Technology and Services
8.3%
Retail
5.7%
Telecommunications
4.3%
Internet
4.3%
Other
67.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Brent R.
Administrator

No complaints on my end. I've had a few questions with customizing how the widgets act or look and have always gotten a quick response with helpful info. I'm excited to see the how they will keep improving as the company grows.

halley h.
Administrator in Hospital & Health Care

It wasn’t as interactive. Not all employees saw the benefit from it, so not everyone chose to use it.

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Talkus
Most Helpful Favorable Review
G2 User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Most Helpful Critical Review
Brent R.
Administrator

No complaints on my end. I've had a few questions with customizing how the widgets act or look and have always gotten a quick response with helpful info. I'm excited to see the how they will keep improving as the company grows.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
halley h.
Administrator in Hospital & Health Care

It wasn’t as interactive. Not all employees saw the benefit from it, so not everyone chose to use it.

Screenshots

 
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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

SnapEngage
No videos provided
Talkus
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
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