Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare SnapEngage, Talkus, Intercom, and Zendesk Chat

Pricing

 
Essentials
From $16
per user / per month
Engage
$53
starting from
LITE
Free
 
Professional
From $26
per user / per month
Respond
$53
starting from
BASIC
$11.20
per agent/mo. ( billed annually)
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
ADVANCED
$20
per agent/mo. (billed annually)
 
PREMIUM
$44
per agent/mo (billed annually)
 
Free Trial
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zendesk Chat
LITE
Free
BASIC
$11.20per agent/mo. ( billed annually)
ADVANCED
$20per agent/mo. (billed annually)
PREMIUM
$44per agent/mo (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.6
8.9
Ease of Use
Ease of Use
9.2
9.2
8.7
8.8
Ease of Setup
Ease of Setup
8.8
9.5
8.3
8.6
Ease of Admin
Ease of Admin
8.8
8.8
8.7
8.4
Quality of Support
Quality of Support
9.1
9.3
8.5
8.4
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
8.4
10.0
8.4
8.5
Meets Requirements
SnapEngage
8.6
Talkus
8.9
Intercom
8.6
Zendesk Chat
8.9
Ease of Use
SnapEngage
9.2
Talkus
9.2
Intercom
8.7
Zendesk Chat
8.8
Ease of Setup
SnapEngage
8.8
Talkus
9.5
Intercom
8.3
Zendesk Chat
8.6
Ease of Admin
SnapEngage
8.8
Talkus
8.8
Intercom
8.7
Zendesk Chat
8.4
Quality of Support
SnapEngage
9.1
Talkus
9.3
Intercom
8.5
Zendesk Chat
8.4
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
Intercom
8.8
Zendesk Chat
8.5
Product Direction (% positive)
SnapEngage
8.4
Talkus
10.0
Intercom
8.4
Zendesk Chat
8.5

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
Intercom
9.2
Zendesk Chat
9.1
Notifications
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.8
Zendesk Chat
8.8
Targeted Emails
SnapEngage
7.6
Talkus
Not enough data available
Intercom
8.6
Zendesk Chat
8.2
In-App Messaging
SnapEngage
8.0
Talkus
Not enough data available
Intercom
9.0
Zendesk Chat
8.9
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
Intercom
7.8
Zendesk Chat
7.8
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
Intercom
8.6
Zendesk Chat
8.6
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
Intercom
8.0
Zendesk Chat
8.2
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.1
Zendesk Chat
8.5
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
Intercom
8.6
Zendesk Chat
8.5
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
Intercom
8.2
Zendesk Chat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
83.3%
68.7%
46.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
8.3%
27.3%
41.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
8.3%
4.1%
11.3%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Intercom
Small-Business
68.7%
Mid-Market
27.3%
Enterprise
4.1%
Zendesk Chat
Small-Business
46.9%
Mid-Market
41.8%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
14.3%
Internet
25.0%
Computer Software
24.4%
Computer Software
15.8%
 
Computer Software
14.3%
Logistics and Supply Chain
16.7%
Internet
16.8%
Information Technology and Services
8.6%
 
Financial Services
5.2%
Marketing and Advertising
8.3%
Information Technology and Services
15.0%
Internet
7.9%
 
Telecommunications
4.5%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.9%
Consumer Services
6.0%
 
Insurance
4.5%
Information Technology and Services
8.3%
Education Management
2.0%
Telecommunications
5.6%
 
Other
57.1%
Other
33.3%
Other
34.9%
Other
56.1%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Intercom
Computer Software
24.4%
Internet
16.8%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%
Zendesk Chat
Computer Software
15.8%
Information Technology and Services
8.6%
Internet
7.9%
Consumer Services
6.0%
Telecommunications
5.6%
Other
56.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Damien C.
User in Information Technology and Services

Talkus plugin is really developer-friendly. Easy to setup and fit to your app. Also their customer service is really responsive. They are really looking to solve your business's problems.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User in Internet

The slow speed and the lack of customization when it comes to organizing chats.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Talkus
Most Helpful Favorable Review
Damien C.
User in Information Technology and Services

Talkus plugin is really developer-friendly. Easy to setup and fit to your app. Also their customer service is really responsive. They are really looking to solve your business's problems.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zendesk Chat
Most Helpful Favorable Review
Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
G2 User in Internet

The slow speed and the lack of customization when it comes to organizing chats.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3

Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
SnapEngage
No videos provided
Talkus
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zendesk Chat
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
Zendesk Chat
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Intercom a QuestionContact IntercomRequest More InformationRequest More Information