Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare SnapEngage, Talkus, Intercom, and LiveChat

Pricing

 
Essentials
From $16
per user / per month
Engage
$53
starting from
Starter
$16
per seat / month
 
Professional
From $26
per user / per month
Respond
$53
starting from
Team
$33
per seat / month
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.6
9.1
Ease of Use
Ease of Use
9.2
9.2
8.7
9.4
Ease of Setup
Ease of Setup
8.8
9.5
8.3
9.1
Ease of Admin
Ease of Admin
8.8
8.8
8.7
9.2
Quality of Support
Quality of Support
9.1
9.3
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
8.8
9.1
Product Direction (% positive)
Product Direction (% positive)
8.4
10.0
8.5
8.4
Meets Requirements
SnapEngage
8.6
Talkus
8.9
Intercom
8.6
LiveChat
9.1
Ease of Use
SnapEngage
9.2
Talkus
9.2
Intercom
8.7
LiveChat
9.4
Ease of Setup
SnapEngage
8.8
Talkus
9.5
Intercom
8.3
LiveChat
9.1
Ease of Admin
SnapEngage
8.8
Talkus
8.8
Intercom
8.7
LiveChat
9.2
Quality of Support
SnapEngage
9.1
Talkus
9.3
Intercom
8.5
LiveChat
9.1
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
Intercom
8.8
LiveChat
9.1
Product Direction (% positive)
SnapEngage
8.4
Talkus
10.0
Intercom
8.5
LiveChat
8.4

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
Intercom
9.2
LiveChat
9.2
Notifications
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.8
LiveChat
9.0
Targeted Emails
SnapEngage
7.6
Talkus
Not enough data available
Intercom
8.6
LiveChat
8.6
In-App Messaging
SnapEngage
8.0
Talkus
Not enough data available
Intercom
9.0
LiveChat
8.9
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
Intercom
7.8
LiveChat
8.5
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
Intercom
8.6
LiveChat
8.8
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
Intercom
8.0
LiveChat
8.6
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.1
LiveChat
8.6
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
Intercom
8.6
LiveChat
8.6
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
Intercom
8.2
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
83.3%
68.7%
47.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
8.3%
27.2%
35.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
8.3%
4.1%
16.8%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Intercom
Small-Business
68.7%
Mid-Market
27.2%
Enterprise
4.1%
LiveChat
Small-Business
47.8%
Mid-Market
35.4%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
14.3%
Internet
25.0%
Computer Software
24.5%
Computer Software
9.5%
 
Computer Software
14.3%
Logistics and Supply Chain
16.7%
Internet
16.7%
Information Technology and Services
8.3%
 
Financial Services
5.2%
Marketing and Advertising
8.3%
Information Technology and Services
15.0%
Retail
4.8%
 
Telecommunications
4.5%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.9%
Internet
4.8%
 
Insurance
4.5%
Information Technology and Services
8.3%
Education Management
2.0%
Telecommunications
3.5%
 
Other
57.1%
Other
33.3%
Other
34.9%
Other
69.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Travis G.
Administrator in Financial Services

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Barry K.
Administrator in Logistics and Supply Chain

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User

I liked the product. I didn't have any problems with it.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Talkus
Most Helpful Favorable Review
Travis G.
Administrator in Financial Services

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

Most Helpful Critical Review
Barry K.
Administrator in Logistics and Supply Chain

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User

I liked the product. I didn't have any problems with it.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

SnapEngage
No videos provided
Talkus
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

SnapEngage
No downloads provided
Talkus
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Intercom a QuestionContact Intercom
 
SnapEngage
SnapEngage
Talkus
Talkus
Intercom
Intercom
Optimized for quick response
LiveChat
LiveChat