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Compare SnapEngage, Talkus, Intercom, and Freshdesk

Pricing

 
Essentials
From $16
per user / per month
Engage
$53
starting from
Sprout
Free
for UNLIMITED agents
 
Professional
From $26
per user / per month
Respond
$53
starting from
Blossom
$19
/ agent / month billed annually
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.6
8.5
Ease of Use
Ease of Use
9.2
9.2
8.7
8.8
Ease of Setup
Ease of Setup
8.8
9.5
8.3
8.6
Ease of Admin
Ease of Admin
8.8
8.8
8.7
8.7
Quality of Support
Quality of Support
9.1
9.3
8.5
8.9
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
8.8
8.8
Product Direction (% positive)
Product Direction (% positive)
8.4
10.0
8.5
8.6
Meets Requirements
SnapEngage
8.6
Talkus
8.9
Intercom
8.6
Freshdesk
8.5
Ease of Use
SnapEngage
9.2
Talkus
9.2
Intercom
8.7
Freshdesk
8.8
Ease of Setup
SnapEngage
8.8
Talkus
9.5
Intercom
8.3
Freshdesk
8.6
Ease of Admin
SnapEngage
8.8
Talkus
8.8
Intercom
8.7
Freshdesk
8.7
Quality of Support
SnapEngage
9.1
Talkus
9.3
Intercom
8.5
Freshdesk
8.9
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
Intercom
8.8
Freshdesk
8.8
Product Direction (% positive)
SnapEngage
8.4
Talkus
10.0
Intercom
8.5
Freshdesk
8.6

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
Intercom
9.2
Freshdesk
9.0
Notifications
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.8
Freshdesk
8.8
Targeted Emails
SnapEngage
7.6
Talkus
Not enough data available
Intercom
8.6
Freshdesk
8.9
In-App Messaging
SnapEngage
8.0
Talkus
Not enough data available
Intercom
9.0
Freshdesk
Not enough data available
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
Intercom
7.8
Freshdesk
8.0
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
Intercom
8.6
Freshdesk
Not enough data available
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
Intercom
8.0
Freshdesk
Not enough data available
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.1
Freshdesk
8.9
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
Intercom
8.6
Freshdesk
8.9
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
Intercom
8.2
Freshdesk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
83.3%
68.8%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
8.3%
27.3%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
8.3%
3.9%
10.9%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
14.3%
Internet
25.0%
Computer Software
24.5%
Information Technology and Services
20.4%
 
Computer Software
14.3%
Logistics and Supply Chain
16.7%
Internet
16.7%
Computer Software
13.9%
 
Financial Services
5.2%
Marketing and Advertising
8.3%
Information Technology and Services
15.0%
Internet
5.9%
 
Telecommunications
4.5%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.9%
Education Management
3.7%
 
Insurance
4.5%
Information Technology and Services
8.3%
Education Management
2.0%
E-Learning
3.4%
 
Other
57.1%
Other
33.3%
Other
35.0%
Other
52.7%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Barry K.
Administrator in Logistics and Supply Chain

The integration with Slack helps our teams to keep all comms in one place. The ability to show relevant info about the user to the support engineer makes their life a lot easier.

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Guillaume P.
Administrator in Computer Software

Nothing much really. We also use Zendesk as a support Tool and the Talkus export is great. If we did not had Zendesk, Talkus featureset might be light (but the business offer should bring the missing data and shit)

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Talkus
Most Helpful Favorable Review
Barry K.
Administrator in Logistics and Supply Chain

The integration with Slack helps our teams to keep all comms in one place. The ability to show relevant info about the user to the support engineer makes their life a lot easier.

Most Helpful Critical Review
Guillaume P.
Administrator in Computer Software

Nothing much really. We also use Zendesk as a support Tool and the Talkus export is great. If we did not had Zendesk, Talkus featureset might be light (but the business offer should bring the missing data and shit)

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

SnapEngage
No videos provided
Talkus
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Freshdesk
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Intercom a QuestionContact IntercomAsk Freshdesk a QuestionContact Freshdesk
 
SnapEngage
SnapEngage
Talkus
Talkus
Intercom
Intercom
Optimized for quick response
Freshdesk
Freshdesk