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Compare SnapEngage, Talkus, Intercom, and Drift

Pricing

 
Essentials
From $16
per user / per month
Engage
$53
starting from
Free
$0
/month
 
Professional
From $26
per user / per month
Respond
$53
starting from
Standard
$50
/month
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
Pro
$500
/month
 
Company
$1,500
/month
 
Enterprise
$5,000
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Drift
Free
$0 /month
Standard
$50/month
Pro
$500/month
Company
$1,500/month
Enterprise
$5,000/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.6
8.9
Ease of Use
Ease of Use
9.2
9.2
8.7
8.8
Ease of Setup
Ease of Setup
8.8
9.5
8.3
8.7
Ease of Admin
Ease of Admin
8.8
8.8
8.7
8.7
Quality of Support
Quality of Support
9.1
9.3
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
8.8
9.0
Product Direction (% positive)
Product Direction (% positive)
8.4
10.0
8.5
9.0
Meets Requirements
SnapEngage
8.6
Talkus
8.9
Intercom
8.6
Drift
8.9
Ease of Use
SnapEngage
9.2
Talkus
9.2
Intercom
8.7
Drift
8.8
Ease of Setup
SnapEngage
8.8
Talkus
9.5
Intercom
8.3
Drift
8.7
Ease of Admin
SnapEngage
8.8
Talkus
8.8
Intercom
8.7
Drift
8.7
Quality of Support
SnapEngage
9.1
Talkus
9.3
Intercom
8.5
Drift
9.1
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
Intercom
8.8
Drift
9.0
Product Direction (% positive)
SnapEngage
8.4
Talkus
10.0
Intercom
8.5
Drift
9.0

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
Intercom
9.2
Drift
9.4
Notifications
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.8
Drift
8.8
Targeted Emails
SnapEngage
7.6
Talkus
Not enough data available
Intercom
8.6
Drift
8.5
In-App Messaging
SnapEngage
8.0
Talkus
Not enough data available
Intercom
9.0
Drift
8.9
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
Intercom
7.8
Drift
8.8
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
Intercom
8.6
Drift
9.0
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
Intercom
8.0
Drift
8.7
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.1
Drift
8.3
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
Intercom
8.6
Drift
8.8
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
Intercom
8.2
Drift
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
83.3%
68.7%
57.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
8.3%
27.2%
38.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
8.3%
4.1%
3.8%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Intercom
Small-Business
68.7%
Mid-Market
27.2%
Enterprise
4.1%
Drift
Small-Business
57.5%
Mid-Market
38.7%
Enterprise
3.8%

Reviewers' Industry

 
Information Technology and Services
14.3%
Internet
25.0%
Computer Software
24.5%
Computer Software
25.2%
 
Computer Software
14.3%
Logistics and Supply Chain
16.7%
Internet
16.7%
Information Technology and Services
16.4%
 
Financial Services
5.2%
Marketing and Advertising
8.3%
Information Technology and Services
15.0%
Marketing and Advertising
12.5%
 
Telecommunications
4.5%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.9%
Internet
6.2%
 
Insurance
4.5%
Information Technology and Services
8.3%
Education Management
2.0%
Education Management
2.8%
 
Other
57.1%
Other
33.3%
Other
34.9%
Other
36.8%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%
Drift
Computer Software
25.2%
Information Technology and Services
16.4%
Marketing and Advertising
12.5%
Internet
6.2%
Education Management
2.8%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Travis G.
Administrator in Financial Services

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Barry K.
Administrator in Logistics and Supply Chain

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Alyssa O.
Administrator in Music

I began a contract with Drift back in May. What the system does is really incredible - IF they spend time to help you implement it. From the beginning, I had to be proactive in asking for their team's support over and over again (they'd rather send you to...

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Talkus
Most Helpful Favorable Review
Travis G.
Administrator in Financial Services

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

Most Helpful Critical Review
Barry K.
Administrator in Logistics and Supply Chain

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Drift
Most Helpful Favorable Review
Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
Alyssa O.
Administrator in Music

I began a contract with Drift back in May. What the system does is really incredible - IF they spend time to help you implement it. From the beginning, I had to be proactive in asking for their team's support over and over again (they'd rather send you to...

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

SnapEngage
No videos provided
Talkus
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Drift

Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
Drift
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Intercom a QuestionContact IntercomAsk Drift a QuestionContact Drift