Compare SnapEngage, Talkus, Intercom, and Drift

Pricing

 
Essentials
From $16
per user / per month
Engage
$53
starting from
Free
$0
/month
 
Professional
From $26
per user / per month
Respond
$53
starting from
Standard
$50
/month
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
Pro
$500
/month
 
Company
$1,500
/month
 
Enterprise
$5,000
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Drift
Free
$0 /month
Standard
$50/month
Pro
$500/month
Company
$1,500/month
Enterprise
$5,000/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.6
8.9
Ease of Use
Ease of Use
9.2
9.2
8.7
8.8
Ease of Setup
Ease of Setup
8.8
9.5
8.3
8.7
Ease of Admin
Ease of Admin
8.8
8.8
8.7
8.7
Quality of Support
Quality of Support
9.1
9.3
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
8.8
9.0
Product Direction (% positive)
Product Direction (% positive)
8.4
10.0
8.4
9.0
Meets Requirements
SnapEngage
8.6
Talkus
8.9
Intercom
8.6
Drift
8.9
Ease of Use
SnapEngage
9.2
Talkus
9.2
Intercom
8.7
Drift
8.8
Ease of Setup
SnapEngage
8.8
Talkus
9.5
Intercom
8.3
Drift
8.7
Ease of Admin
SnapEngage
8.8
Talkus
8.8
Intercom
8.7
Drift
8.7
Quality of Support
SnapEngage
9.1
Talkus
9.3
Intercom
8.5
Drift
9.1
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
Intercom
8.8
Drift
9.0
Product Direction (% positive)
SnapEngage
8.4
Talkus
10.0
Intercom
8.4
Drift
9.0

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
Intercom
9.2
Drift
9.4
Notifications
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.8
Drift
8.8
Targeted Emails
SnapEngage
7.6
Talkus
Not enough data available
Intercom
8.6
Drift
8.5
In-App Messaging
SnapEngage
8.0
Talkus
Not enough data available
Intercom
9.0
Drift
9.0
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
Intercom
7.9
Drift
8.8
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
Intercom
8.6
Drift
9.0
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
Intercom
8.0
Drift
8.7
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.2
Drift
8.3
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
Intercom
8.6
Drift
8.8
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
Intercom
8.2
Drift
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
83.3%
68.2%
56.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
8.3%
27.7%
39.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
8.3%
4.1%
4.3%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Intercom
Small-Business
68.2%
Mid-Market
27.7%
Enterprise
4.1%
Drift
Small-Business
56.1%
Mid-Market
39.6%
Enterprise
4.3%

Reviewers' Industry

 
Information Technology and Services
14.3%
Internet
25.0%
Computer Software
24.4%
Computer Software
25.4%
 
Computer Software
14.3%
Logistics and Supply Chain
16.7%
Internet
16.5%
Information Technology and Services
16.5%
 
Financial Services
5.2%
Marketing and Advertising
8.3%
Information Technology and Services
14.9%
Marketing and Advertising
12.2%
 
Telecommunications
4.5%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.9%
Internet
6.5%
 
Insurance
4.5%
Information Technology and Services
8.3%
Consumer Services
2.0%
Financial Services
2.7%
 
Other
57.1%
Other
33.3%
Other
35.2%
Other
36.8%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Intercom
Computer Software
24.4%
Internet
16.5%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Consumer Services
2.0%
Other
35.2%
Drift
Computer Software
25.4%
Information Technology and Services
16.5%
Marketing and Advertising
12.2%
Internet
6.5%
Financial Services
2.7%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Justin B.
Administrator in Hospitality

Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...

Most Helpful Critical Review
Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User in Outsourcing/Offshoring

The channels it create is a little bit confusing, especially if you integrate it in slack. There is also 5-10 seconds delay from us receiving the messages (we tested this on several devices and computer)

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Talkus
Most Helpful Favorable Review
Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Drift
Most Helpful Favorable Review
Justin B.
Administrator in Hospitality

Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...

Most Helpful Critical Review
G2 User in Outsourcing/Offshoring

The channels it create is a little bit confusing, especially if you integrate it in slack. There is also 5-10 seconds delay from us receiving the messages (we tested this on several devices and computer)

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

SnapEngage
No videos provided
Talkus
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Drift

Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
Drift
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Intercom a QuestionContact IntercomAsk Drift a QuestionContact Drift
 
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Talkus
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Intercom
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Drift
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