Compare SnapEngage, Talkus, and Intercom

Pricing

 
Essentials
From $16
per user / per month
Engage
$53
starting from
 
Professional
From $26
per user / per month
Respond
$53
starting from
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.6
Ease of Use
Ease of Use
9.2
9.2
8.7
Ease of Setup
Ease of Setup
8.8
9.5
8.3
Ease of Admin
Ease of Admin
8.8
8.8
8.7
Quality of Support
Quality of Support
9.1
9.3
8.5
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
8.8
Product Direction (% positive)
Product Direction (% positive)
8.4
10.0
8.4
Meets Requirements
SnapEngage
8.6
Talkus
8.9
Intercom
8.6
Ease of Use
SnapEngage
9.2
Talkus
9.2
Intercom
8.7
Ease of Setup
SnapEngage
8.8
Talkus
9.5
Intercom
8.3
Ease of Admin
SnapEngage
8.8
Talkus
8.8
Intercom
8.7
Quality of Support
SnapEngage
9.1
Talkus
9.3
Intercom
8.5
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
Intercom
8.8
Product Direction (% positive)
SnapEngage
8.4
Talkus
10.0
Intercom
8.4

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
Intercom
9.2
Notifications
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.8
Targeted Emails
SnapEngage
7.6
Talkus
Not enough data available
Intercom
8.6
In-App Messaging
SnapEngage
8.0
Talkus
Not enough data available
Intercom
9.0
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
Intercom
7.9
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
Intercom
8.6
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
Intercom
8.0
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.1
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
Intercom
8.6
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
Intercom
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
83.3%
68.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
8.3%
27.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
8.3%
4.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Intercom
Small-Business
68.3%
Mid-Market
27.6%
Enterprise
4.1%

Reviewers' Industry

 
Information Technology and Services
14.3%
Internet
25.0%
Computer Software
24.3%
 
Computer Software
14.3%
Logistics and Supply Chain
16.7%
Internet
16.6%
 
Financial Services
5.2%
Marketing and Advertising
8.3%
Information Technology and Services
14.9%
 
Telecommunications
4.5%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.9%
 
Insurance
4.5%
Information Technology and Services
8.3%
Consumer Services
2.0%
 
Other
57.1%
Other
33.3%
Other
35.3%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Intercom
Computer Software
24.3%
Internet
16.6%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Consumer Services
2.0%
Other
35.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Barry K.
Administrator in Logistics and Supply Chain

The integration with Slack helps our teams to keep all comms in one place. The ability to show relevant info about the user to the support engineer makes their life a lot easier.

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 User in Higher Education

Just wish we'd known about it sooner - this would have made our lives much easier over the years.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Talkus
Most Helpful Favorable Review
Barry K.
Administrator in Logistics and Supply Chain

The integration with Slack helps our teams to keep all comms in one place. The ability to show relevant info about the user to the support engineer makes their life a lot easier.

Most Helpful Critical Review
G2 User in Higher Education

Just wish we'd known about it sooner - this would have made our lives much easier over the years.

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

SnapEngage
No videos provided
Talkus
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Intercom a QuestionContact Intercom