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Compare SnapEngage vs Talkus
See this
comparison of SnapEngage vs. Talkus
based on data from user reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
Ease of Use
Ease of Use
9.2
9.2
Ease of Setup
Ease of Setup
8.8
9.5
Ease of Admin
Ease of Admin
8.8
8.8
Quality of Support
Quality of Support
9.1
9.3
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
Product Direction (% positive)
Product Direction (% positive)
8.4
10.0
Meets Requirements
SnapEngage
8.6
Talkus
8.9
Ease of Use
SnapEngage
9.2
Talkus
9.2
Ease of Setup
SnapEngage
8.8
Talkus
9.5
Ease of Admin
SnapEngage
8.8
Talkus
8.8
Quality of Support
SnapEngage
9.1
Talkus
9.3
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
Product Direction (% positive)
SnapEngage
8.4
Talkus
10.0

Features

Knowledge Share
Knowledge Base
SnapEngage
8.7
Talkus
Not enough data available
Searchable Articles
SnapEngage
8.3
Talkus
Not enough data available
Community Forums
SnapEngage
Not enough data available
Talkus
Not enough data available
Interactive FAQs & Forums
SnapEngage
Not enough data available
Talkus
Not enough data available
Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
Notifications
SnapEngage
8.3
Talkus
Not enough data available
Targeted Emails
SnapEngage
7.6
Talkus
Not enough data available
In-App Messaging
SnapEngage
8.0
Talkus
Not enough data available
Interaction
Web Portals
SnapEngage
8.8
Talkus
Not enough data available
Forum to Reponse
SnapEngage
8.6
Talkus
Not enough data available
Tickets and Tagging
SnapEngage
8.7
Talkus
Not enough data available
Live Chat
SnapEngage
9.8
Talkus
Not enough data available
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
8.3%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Information Technology and Services
14.3%
Internet
25.0%
 
Computer Software
14.3%
Logistics and Supply Chain
16.7%
 
Financial Services
5.2%
Marketing and Advertising
8.3%
 
Telecommunications
4.5%
Leisure, Travel & Tourism
8.3%
 
Insurance
4.5%
Information Technology and Services
8.3%
 
Other
57.1%
Other
33.3%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Talkus
Most Helpful Favorable Review
G2 User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Most Helpful Critical Review
Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
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