Compare SnapEngage vs Intercom

See this
comparison of SnapEngage vs. Intercom
based on data from user reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Intercom rates 4.3/5 stars with 739 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
Engage
$53
starting from
 
Professional
From $26
per user / per month
Respond
$53
starting from
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
Ease of Use
Ease of Use
9.2
8.7
Ease of Setup
Ease of Setup
8.8
8.3
Ease of Admin
Ease of Admin
8.8
8.7
Quality of Support
Quality of Support
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
9.4
8.8
Product Direction (% positive)
Product Direction (% positive)
8.4
8.4
Meets Requirements
SnapEngage
8.6
Intercom
8.6
Ease of Use
SnapEngage
9.2
Intercom
8.7
Ease of Setup
SnapEngage
8.8
Intercom
8.3
Ease of Admin
SnapEngage
8.8
Intercom
8.7
Quality of Support
SnapEngage
9.1
Intercom
8.5
Ease of Doing Business With
SnapEngage
9.4
Intercom
8.8
Product Direction (% positive)
SnapEngage
8.4
Intercom
8.4

Features

Communication
Pop-up Chat
SnapEngage
9.0
Intercom
9.2
Notifications
SnapEngage
8.3
Intercom
8.8
Targeted Emails
SnapEngage
7.6
Intercom
8.6
In-App Messaging
SnapEngage
8.0
Intercom
9.0
Internal Use
Customization
SnapEngage
8.1
Intercom
7.9
Conversation Archiving
SnapEngage
8.1
Intercom
8.6
Lead Development
SnapEngage
8.2
Intercom
8.0
Knowledge Base
SnapEngage
8.3
Intercom
8.2
Team Inbox
SnapEngage
7.4
Intercom
8.6
Customer Profiles
SnapEngage
7.6
Intercom
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
68.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
27.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
4.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Intercom
Small-Business
68.2%
Mid-Market
27.7%
Enterprise
4.1%

Reviewers' Industry

 
Information Technology and Services
14.3%
Computer Software
24.4%
 
Computer Software
14.3%
Internet
16.5%
 
Financial Services
5.2%
Information Technology and Services
14.9%
 
Telecommunications
4.5%
Marketing and Advertising
6.9%
 
Insurance
4.5%
Consumer Services
2.0%
 
Other
57.1%
Other
35.2%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Intercom
Computer Software
24.4%
Internet
16.5%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Consumer Services
2.0%
Other
35.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

SnapEngage
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

SnapEngage
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact Intercom