G2 reviewers report that SurveyMonkey excels in user satisfaction, boasting a significantly higher overall score compared to Snap Surveys. Users appreciate its user-friendly interface and the ability to create surveys quickly, often highlighting the ease of implementation and the availability of over 500 expert-written templates.
According to verified reviews, SurveyMonkey's recent activity indicates a strong community engagement, with 163 reviews in the last 90 days, showcasing its active user base. In contrast, Snap Surveys has not received any recent reviews, which may raise concerns about its current relevance and user satisfaction.
Users say that SurveyMonkey's ease of use is a standout feature, with many noting how they can generate professionally structured surveys in under a minute. This contrasts with Snap Surveys, where some users have mentioned challenges with the user interface, despite its overall ease of learning.
Reviewers mention that SurveyMonkey's support quality is highly rated, with users appreciating the responsive assistance they receive. Snap Surveys, while offering a quality product for its price, has received slightly lower ratings for support, indicating potential areas for improvement in customer service.
Users highlight that SurveyMonkey's advanced features, such as AI enhancements, significantly enhance the survey creation process, making it a preferred choice for many. Snap Surveys does offer advanced display logic and easy list uploads, but it may not match the comprehensive capabilities that SurveyMonkey provides.
According to recent feedback, SurveyMonkey's strong market presence and positive user experiences suggest it is a reliable partner for businesses of all sizes, particularly small businesses. Snap Surveys, while favored in the enterprise segment, may not have the same level of versatility and user satisfaction across a broader audience.
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SurveyMonkey
SurveyMonkey Enterprise
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