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Compare Smile.io and Yotpo 
Featured Products
At a Glance
Market Segments
Small-Business (92.4% of reviews)
Small-Business (74.6% of reviews)
Entry-Level Pricing
Free
Free Forever
Smile.io
Star Rating
(394)4.6 out of 5
Market Segments
Small-Business (92.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansYotpo
Star Rating
(258)4.3 out of 5
Market Segments
Small-Business (74.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Forever
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smile.io excels in user-friendliness, with many users highlighting its seamless integration with Shopify and the simplicity of launching a loyalty program. This ease of use is a significant advantage for businesses looking to implement a loyalty system without extensive development work.
- Users say that Yotpo provides a highly intuitive platform for managing customer reviews, with recent feedback praising its straightforward setup process. Reviewers appreciate how Yotpo consolidates customer engagement tools, making it easier to build trust with new customers through effective review showcasing.
- According to verified reviews, Smile.io has a strong reputation for enhancing customer engagement through its loyalty program, with users noting significant sales growth influenced by the program. The ability for customers to easily earn and redeem points is frequently mentioned as a key feature that drives engagement.
- Reviewers mention that while Yotpo offers a solid user experience, it sometimes faces challenges in meeting specific workflow needs, with some users reporting configuration difficulties. However, many still find its overall design efficient and easy to navigate.
- G2 reviewers highlight that Smile.io's support quality is notably high, with users appreciating the responsive assistance they receive. This level of support is crucial for businesses that may need help during the implementation of their loyalty programs.
- Users report that Yotpo's customer support is also commendable, with many praising its quality. However, Smile.io's support is often seen as slightly more robust, which can make a difference for businesses that prioritize ongoing assistance as they scale their loyalty initiatives.
Pricing
Entry-Level Pricing
Smile.io
Free
Free
Up to 200 monthly orders
- Points, rewards & referrals
- 15+ ways to earn & redeem
- Discounts & free shipping rewards
Yotpo
Free
Free Forever
Up to 50 monthly orders,
Review Request Emails,
On-site Widgets,
Moderation & Commenting,
Social Push & SEO Page,
And more.
Free Trial
Smile.io
No trial information availableYotpo
Free Trial is available
Ratings
Meets Requirements
8.7
386
8.6
207
Ease of Use
9.1
391
8.5
209
Ease of Setup
9.2
374
8.1
141
Ease of Admin
9.2
272
8.2
128
Quality of Support
9.5
364
8.8
199
Has the product been a good partner in doing business?
9.3
266
8.5
125
Product Direction (% positive)
9.1
381
8.1
193
Features by Category
Collection
Not enough data
7.8
44
|
Verified
Not enough data
8.0
58
|
Verified
Not enough data
7.6
57
|
Verified
Not enough data
7.9
53
|
Verified
Not enough data
8.0
48
|
Verified
Agentic AI - Review Management
Not enough data
6.7
6
Not enough data
6.1
6
Moderation
Not enough data
8.1
60
|
Verified
Not enough data
7.9
55
|
Verified
Not enough data
7.7
43
|
Verified
Use Cases
Not enough data
8.5
62
|
Verified
Not enough data
7.7
43
|
Verified
Not enough data
8.2
53
|
Verified
Administration
Not enough data
7.5
51
|
Verified
Not enough data
7.5
40
|
Verified
Not enough data
7.9
50
|
Verified
Not enough data
8.1
51
|
Verified
Not enough data
7.5
34
|
Verified
Display Options
Not enough data
7.5
40
|
Verified
Not enough data
7.8
56
|
Verified
Not enough data
7.6
57
|
Verified
Not enough data
7.5
50
|
Verified
Generative AI
Not enough data
6.2
13
Loyalty Experience
9.0
354
8.2
38
8.9
353
8.2
38
8.4
345
7.3
30
8.0
342
8.0
33
6.9
336
7.0
22
6.7
330
7.6
27
Loyalty Platform
7.9
340
7.8
31
8.1
337
7.9
27
8.1
336
7.7
31
7.6
327
7.2
23
8.4
336
7.5
33
Agentic AI - Loyalty Management
7.1
121
4.0
7
8.0
122
5.2
7
7.1
120
5.0
7
7.1
122
4.0
7
Visual UGC
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
7.0
5
Integrations
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
6.9
13
Not enough data
6.7
13
Not enough data
6.0
14
Not enough data
Consumer Intelligence
Not enough data
9.1
48
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
38
|
Verified
Reporting
Not enough data
8.1
18
Not enough data
8.0
36
|
Verified
Not enough data
8.5
52
|
Verified
Media Monitoring
Not enough data
7.1
15
Not enough data
7.9
34
|
Verified
Not enough data
8.2
28
In-House Management
Not enough data
Feature Not Available
Not enough data
7.7
15
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Smile.io and Yotpo are categorized as Loyalty Management and Customer Advocacy
Unique Categories
Smile.io has no unique categories
Reviews
Reviewers' Company Size
Smile.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yotpo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
35.1%
Apparel & Fashion
12.2%
Consumer Goods
8.7%
Cosmetics
7.9%
Food & Beverages
7.6%
Other
28.5%
Retail
20.9%
Apparel & Fashion
12.3%
Consumer Goods
11.5%
Health, Wellness and Fitness
7.4%
Food & Beverages
4.9%
Other
43.0%
Discussions
Is smile IO for free?
1 Comment
Official Response from Smile.io
Smile.io offers a free plan for up to 200 monthly orders. With this free plan, commerce brands can launch a points program, a referral program with basic...Read more
What is JS smile io?
1 Comment
Official Response from Smile.io
You view a breakdown of what you can do with the JavaScript SDK disabled vs enabled on Smile.io here at our help articles:...Read more
What are Smile rewards?
1 Comment
Official Response from Smile.io
Smile rewards is a loyalty platform for commerce brands on Shopify, Shopify Plus and BigCommerce. The platform enables brands to provide easy-to-use rewards...Read more
What is Yotpo used for?
1 Comment
MP
Yotpo is a customer engagement and retention platform that helps e-commerce brands build trust, increase conversions, and grow customer lifetime value. It...Read more
Yotpo has no more discussions with answers
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