Compare Smile.io and Yotpo 
At a Glance
Market Segments
Small-Business (92.2% of reviews)
Small-Business (74.6% of reviews)
Entry-Level Pricing
Free
Free Forever
Smile.io
Star Rating
(429)4.6 out of 5
Market Segments
Small-Business (92.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansYotpo
Star Rating
(262)4.3 out of 5
Market Segments
Small-Business (74.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Forever
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smile.io excels in user experience, with many users highlighting its ease of setup and intuitive navigation. One user mentioned, "It is very easy to setup and use," which reflects the overall sentiment that Smile.io provides a smooth onboarding process.
- Users say that Yotpo offers a robust integration of features, particularly in managing customer reviews and loyalty programs. A recent user noted, "What I like most about Yotpo is how well it integrates loyalty, reviews, and SMS within a single ecosystem," showcasing its versatility.
- Reviewers mention that Smile.io's customer support is highly responsive, with one user stating, "Their customer support team is awesome." This level of support contributes to a positive user experience, especially for those new to loyalty management systems.
- According to verified reviews, Yotpo's review functionality is praised for its low maintenance requirements. Users appreciate that it "doesn't require any maintenance at all," allowing businesses to focus on other areas while still gathering valuable customer feedback.
- G2 reviewers highlight that Smile.io's analytics capabilities are particularly strong, with one user calling it "the best tool I’ve used so far" for reporting. This feature is crucial for businesses looking to track the effectiveness of their loyalty programs.
- Users report that while Yotpo has a solid feature set, it may not be as user-friendly as Smile.io, with some noting challenges in navigating its interface. However, many still find value in its comprehensive offerings, such as the ability to manage images and customer reviews effectively.
Pricing
Entry-Level Pricing
Smile.io
Free
Free
Up to 200 monthly orders
- Points, rewards & referrals
- 15+ ways to earn & redeem
- Discounts & free shipping rewards
Yotpo
Free
Free Forever
Up to 50 monthly orders,
Review Request Emails,
On-site Widgets,
Moderation & Commenting,
Social Push & SEO Page,
And more.
Free Trial
Smile.io
No trial information availableYotpo
Free Trial is available
Ratings
Meets Requirements
8.7
417
8.6
211
Ease of Use
9.1
422
8.5
213
Ease of Setup
9.1
405
8.1
145
Ease of Admin
9.1
287
8.2
130
Quality of Support
9.5
390
8.8
203
Has the product been a good partner in doing business?
9.3
280
8.5
127
Product Direction (% positive)
9.1
410
8.2
197
Features by Category
Collection
Not enough data
7.8
44
|
Verified
Not enough data
8.1
60
|
Verified
Not enough data
7.6
57
|
Verified
Not enough data
7.9
53
|
Verified
Not enough data
8.0
48
|
Verified
Agentic AI - Review Management
Not enough data
6.7
6
Not enough data
6.1
6
Moderation
Not enough data
8.2
61
|
Verified
Not enough data
7.9
55
|
Verified
Not enough data
7.7
43
|
Verified
Use Cases
Not enough data
8.5
62
|
Verified
Not enough data
7.7
43
|
Verified
Not enough data
8.2
53
|
Verified
Administration
Not enough data
7.5
52
|
Verified
Not enough data
7.5
40
|
Verified
Not enough data
8.0
51
|
Verified
Not enough data
8.1
51
|
Verified
Not enough data
7.5
34
|
Verified
Display Options
Not enough data
7.5
40
|
Verified
Not enough data
7.8
56
|
Verified
Not enough data
7.6
57
|
Verified
Not enough data
7.5
50
|
Verified
Generative AI
Not enough data
6.2
13
Loyalty Experience
9.1
375
8.2
39
8.8
376
8.3
39
8.4
349
7.3
30
7.9
344
8.0
33
6.9
337
7.0
22
6.7
332
7.6
27
Loyalty Platform
7.9
344
7.8
31
8.1
339
7.9
27
8.1
343
7.7
31
7.6
329
7.2
23
8.5
354
7.5
33
Agentic AI - Loyalty Management
7.1
121
4.0
7
8.0
123
5.2
7
7.1
120
5.0
7
7.1
122
4.0
7
Visual UGC
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
7.0
5
Integrations
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
6.9
13
Not enough data
6.7
13
Not enough data
6.0
14
Not enough data
Consumer Intelligence
Not enough data
9.1
48
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
38
|
Verified
Reporting
Not enough data
8.1
18
Not enough data
8.0
36
|
Verified
Not enough data
8.5
52
|
Verified
Media Monitoring
Not enough data
7.1
15
Not enough data
7.9
34
|
Verified
Not enough data
8.2
28
In-House Management
Not enough data
Feature Not Available
Not enough data
7.7
15
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Smile.io and Yotpo are categorized as Loyalty Management and Customer Advocacy
Unique Categories
Smile.io has no unique categories
Reviews
Reviewers' Company Size
Smile.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yotpo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
33.7%
Apparel & Fashion
13.0%
Consumer Goods
8.5%
Cosmetics
8.3%
Food & Beverages
7.8%
Other
28.8%
Retail
20.6%
Apparel & Fashion
12.1%
Consumer Goods
11.7%
Health, Wellness and Fitness
7.3%
Food & Beverages
5.6%
Other
42.7%
Discussions
Is smile IO for free?
1 Comment
Official Response from Smile.io
Smile.io offers a free plan for up to 200 monthly orders. With this free plan, commerce brands can launch a points program, a referral program with basic...Read more
What is JS smile io?
1 Comment
Official Response from Smile.io
You view a breakdown of what you can do with the JavaScript SDK disabled vs enabled on Smile.io here at our help articles:...Read more
How does smile app work?
1 Comment
Official Response from Smile.io
The Smile.io app works across commerce platforms Shopify, Shopify Plus, and BigCommerce by heading into their app store's and installing Smile into your...Read more
What is Yotpo used for?
1 Comment
MP
Yotpo is a customer engagement and retention platform that helps e-commerce brands build trust, increase conversions, and grow customer lifetime value. It...Read more
Yotpo has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
