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At a Glance
Market Segments
Small-Business (92.3% of reviews)
Mid-Market (65.4% of reviews)
Entry-Level Pricing
Free
$$
Smile.io
Star Rating
(391)4.6 out of 5
Market Segments
Small-Business (92.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansTalkable
Star Rating
(54)4.5 out of 5
Market Segments
Mid-Market (65.4% of reviews)
Pros & Cons
Entry-Level Pricing
$$
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smile.io excels in its Loyalty Engine with a score of 9.1, making it a preferred choice for businesses looking to enhance customer loyalty programs. In contrast, Talkable's loyalty features, while solid, received a slightly lower score of 8.6, indicating that users may find Smile.io's offerings more robust.
- Reviewers mention that Smile.io's Ease of Use is rated at 9.2, which is significantly higher than Talkable's 8.2. This suggests that users find Smile.io more intuitive and user-friendly, making it easier for small businesses to implement and manage their loyalty programs.
- G2 users highlight Smile.io's superior Quality of Support with a score of 9.6, compared to Talkable's 9.4. This indicates that users feel more supported and valued when using Smile.io, which can be crucial for businesses needing assistance during setup and ongoing operations.
- Users on G2 report that Talkable shines in its Referral Program, scoring 9.0, which is higher than Smile.io's 8.6. This suggests that businesses looking for effective referral marketing tools may find Talkable's features more appealing and effective.
- Reviewers mention that Smile.io's Gamification features scored lower at 6.8, indicating that users may find Talkable's gamification elements more engaging, as they received a higher score in this area. This could be a deciding factor for businesses aiming to enhance customer engagement through gamified experiences.
- Users say that both platforms offer solid Integrations, but Smile.io scored 9.0 compared to Talkable's 8.3. This suggests that Smile.io may provide a more seamless experience when connecting with other tools and platforms, which is essential for businesses looking to streamline their operations.
Pricing
Entry-Level Pricing
Smile.io
Free
Free
Up to 200 monthly orders
- Points program
- Referral program
- Basic branding
Talkable
Managed plan
$$
Our most popular plan and perfect for businesses looking to partner with a team of experts to continuously optimize and scale their referral program for maximum impact and results
- Advanced campaign templates and on-site placement options
- Management of A/B testing strategy
- Powerful reporting suite and custom reports
Free Trial
Smile.io
No trial information availableTalkable
Free Trial is available
Ratings
Meets Requirements
8.7
383
9.2
44
Ease of Use
9.1
388
8.4
45
Ease of Setup
9.2
372
8.7
17
Ease of Admin
9.2
269
8.9
15
Quality of Support
9.5
361
9.5
42
Has the product been a good partner in doing business?
9.3
263
9.4
15
Product Direction (% positive)
9.1
378
8.3
41
Features by Category
Loyalty Experience
9.0
351
7.8
6
8.9
352
9.2
8
8.4
344
6.7
6
8.0
342
8.3
7
6.9
336
6.1
6
6.7
330
6.4
6
Loyalty Platform
7.9
340
8.6
7
8.1
337
8.3
7
8.1
335
8.3
8
7.6
327
7.1
7
8.4
336
8.1
7
Agentic AI - Loyalty Management
7.1
121
Not enough data
8.0
122
Not enough data
7.1
120
Not enough data
7.1
121
Not enough data
Visual UGC
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
6.9
13
Not enough data
6.7
13
Not enough data
6.0
14
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Smile.io and Talkable are categorized as Loyalty Management and Customer Advocacy
Reviews
Reviewers' Company Size
Smile.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkable
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
35.1%
Apparel & Fashion
12.3%
Consumer Goods
8.5%
Cosmetics
7.9%
Food & Beverages
7.4%
Other
28.7%
Retail
28.8%
Apparel & Fashion
13.5%
Marketing and Advertising
7.7%
Luxury Goods & Jewelry
5.8%
Higher Education
5.8%
Other
38.5%
Discussions
Is smile IO for free?
1 Comment
Official Response from Smile.io
Smile.io offers a free plan for up to 200 monthly orders. With this free plan, commerce brands can launch a points program, a referral program with basic...Read more
What is JS smile io?
1 Comment
Official Response from Smile.io
You view a breakdown of what you can do with the JavaScript SDK disabled vs enabled on Smile.io here at our help articles:...Read more
How does smile app work?
1 Comment
Official Response from Smile.io
The Smile.io app works across commerce platforms Shopify, Shopify Plus, and BigCommerce by heading into their app store's and installing Smile into your...Read more
Talkable has no discussions with answers
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