# SmartSurvey vs SurveySparrow Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SmartSurvey excels in providing a free account option, allowing users to access detailed survey data without any cost. This feature is particularly appealing for small businesses or individuals looking to gather insights without a financial commitment.
- **Users say** that SurveySparrow stands out for its **intuitive and user-friendly interface** , making survey creation a breeze. The platform's conversational survey style is highlighted as a major advantage, enhancing engagement and response rates compared to traditional survey formats.
- **Reviewers mention** that SmartSurvey's reporting and analytics capabilities are highly praised, with users appreciating the detailed statistics and the ease of sharing results. This focus on data presentation helps users make informed decisions based on their survey findings.
- **According to verified reviews** , SurveySparrow's customizable templates and automation features are significant draws, allowing users to tailor their surveys to specific needs and streamline the feedback collection process, which can save time and improve efficiency.
- **G2 reviewers highlight** that SmartSurvey is particularly easy to use for non-technical staff, thanks to its simple interface. This accessibility is a key factor for teams that may not have dedicated technical resources for survey management.
- **Users report** that while both platforms offer strong support, SmartSurvey receives higher marks for quality of support, with users noting responsive assistance that enhances their overall experience. This can be crucial for users who may need help during the survey setup or analysis phases.



| | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 47 | 2,058 | 
| **Largest Market Segment** | Small-Business (45.7% of reviews) | Small-Business (68.6% of reviews) | 
| **Entry Level Price** | Free | $19.00 | 

---
## Top Pros & Cons

### SmartSurvey

**Not enough data**

### SurveySparrow

Pros:
- Ease of Use (23 reviews)
- Helpful (17 reviews)

Cons:
- Poor Reporting (11 reviews)
- Difficult Reporting (10 reviews)

---
## Ratings Comparison
| Rating | SmartSurvey | SurveySparrow | 
|---|---|---|
  | **Meets Requirements** | 9.1 (42 reviews) | 8.7 (1388 reviews) | 
  | **Ease of Use** | 9.0 (42 reviews) | 9.0 (1397 reviews) | 
  | **Ease of Setup** | 9.1 (21 reviews) | 9.0 (892 reviews) | 
  | **Ease of Admin** | 9.0 (21 reviews) | 8.8 (857 reviews) | 
  | **Quality of Support** | 9.3 (40 reviews) | 8.8 (1204 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (20 reviews) | 8.9 (793 reviews) | 
  | **Product Direction (% positive)** | 8.9 (41 reviews) | 8.5 (1238 reviews) | 

---
## Pricing

### SmartSurvey

#### Entry-Level Pricing

Plan: Basic

Price: Free

Description: For individuals who need a professional survey tool without a subscription

Key Features:
- 100 responses per month
- 15 questions per survey
- Unlimited surveys

[Browse all 4 editions](https://www.g2.com/products/smartsurvey/pricing)

#### Free Trial

Yes

### SurveySparrow

#### Entry-Level Pricing

Plan: Basic

Price: $19.00

Description: Essential features for individuals to get started in one pack.

Key Features:
- 2,500 Responses
- Accept payments
- Display logic & Skip logic

[Browse all 8 editions](https://www.g2.com/products/surveysparrow/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Exit Interview Management

| Product | Score | Reviews |
|---|---|---|
| **SmartSurvey** | N/A | N/A |
| **SurveySparrow** | 9.0/10 | 59 |

#### Basics

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Interoperability** | Not enough data | 8.8 (38 reviews) | 
| **Performance** | Not enough data | 9.2 (49 reviews) | 
| **Mobility** | Not enough data | 9.1 (47 reviews) | 
| **Internationalization** | Not enough data | 8.7 (39 reviews) | 

#### Content

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Content Management** | Not enough data | 8.9 (45 reviews) | 
| **Content Library** | Not enough data | 9.0 (44 reviews) | 
| **Content Creation** | Not enough data | 9.2 (48 reviews) | 

#### Data

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Platform Search** | Not enough data | 9.0 (41 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.1 (43 reviews) | 
| **Visualization** | Not enough data | 9.1 (48 reviews) | 

#### Agentic AI - Exit Interview Management

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **SmartSurvey** | N/A | N/A |
| **SurveySparrow** | 8.4/10 | 55 |

#### Analytics

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 8.8 (44 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 9.0 (38 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.9 (33 reviews) | 
| **Gamification** | Not enough data | Feature Not Available | 

#### Customization

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.2 (31 reviews) | 
| **Multilanguage Support** | Not enough data | 8.2 (35 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.2 (32 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.5 (29 reviews) | 

#### Generative AI

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (23 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (21 reviews) | 

#### Agentic AI - Experience Management

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SmartSurvey** | N/A | N/A |
| **SurveySparrow** | 8.2/10 | 317 |

#### Feedback Management

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Tagging** | Not enough data | 8.2 (172 reviews) | 
| **Segmentation** | Not enough data | 8.2 (210 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (246 reviews) | 

#### Feedback Analysis

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.0 (60 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (185 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.4 (178 reviews) | 

#### Feedback Sources

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.5 (196 reviews) | 
| **Surveys** | Not enough data | 9.1 (291 reviews) | 
| **Social Media** | Not enough data | 8.0 (47 reviews) | 
| **Customer Service Channels** | Not enough data | 8.4 (182 reviews) | 

#### Generative AI

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (50 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (45 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **SmartSurvey** | 8.7/10 | 6 |
| **SurveySparrow** | 8.5/10 | 661 |

#### Survey Management

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Survey Builder** | 9.0 (5 reviews) | 8.9 (614 reviews) | 
| **Question Types** | 8.3 (5 reviews) | 8.8 (618 reviews) | 
| **Templates** | Not enough data | 8.5 (562 reviews) | 
| **Survey Distribution** | 8.7 (5 reviews) | 8.7 (568 reviews) | 

#### Survey Customization

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.6 (526 reviews) | 
| **Branding** | Not enough data | 8.4 (517 reviews) | 
| **Multimedia Support** | Not enough data | 8.4 (407 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.2 (344 reviews) | 

#### Survey Insights

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Reporting & Analytics** | 9.2 (6 reviews) | 8.4 (551 reviews) | 
| **BI Tools Integration** | Not enough data | 8.2 (318 reviews) | 
| **Data Exporting** | 8.6 (6 reviews) | 8.6 (478 reviews) | 
| **Permissions** | 8.3 (5 reviews) | 8.5 (403 reviews) | 

#### Agentic AI - Survey

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Adaptive Learning** | Feature Not Available | 8.6 (6 reviews) | 
| **Proactive Assistance** | Feature Not Available | 7.8 (6 reviews) | 
| **Decision Making** | Feature Not Available | 8.3 (6 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **SmartSurvey** | N/A | N/A |
| **SurveySparrow** | 8.4/10 | 201 |

#### Customization

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.5 (151 reviews) | 
| **Conditional Logic** | Not enough data | 8.6 (155 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (160 reviews) | 
| **Design** | Not enough data | 8.8 (179 reviews) | 

#### Additional Functionality

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.5 (133 reviews) | 
| **Offline Capability** | Not enough data | 8.0 (89 reviews) | 
| **Notifications** | Not enough data | 8.4 (120 reviews) | 
| **Payments** | Not enough data | 7.7 (87 reviews) | 
| **Mobile Forms** | Not enough data | 8.3 (135 reviews) | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **SmartSurvey** | N/A | N/A |
| **SurveySparrow** | N/A | N/A |

#### Generative AI

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **SmartSurvey** | N/A | N/A |
| **SurveySparrow** | N/A | N/A |

#### Consumer Intelligence

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Customer Feedback** | Not enough data | Not enough data | 
| **Competitive Intelligence** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Not enough data | 
| **Corporate Reporting** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 

#### Media Monitoring

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | Not enough data | 
| **Social Media Management** | Not enough data | Not enough data | 
| **Digital Media Monitoring** | Not enough data | Not enough data | 

#### In-House Management

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Employee Performance** | Not enough data | Not enough data | 
| **Team Workflow** | Not enough data | Not enough data | 

#### Generative AI

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **SmartSurvey** | N/A | N/A |
| **SurveySparrow** | 8.6/10 | 516 |

#### Platform Basics

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | 8.7 (168 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (216 reviews) | 
| **Interoperability** | Not enough data | 8.5 (137 reviews) | 

#### Platform Content

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Employee Pulse Surveys** | Not enough data | 8.9 (184 reviews) | 
| **Survey Customization** | Not enough data | 8.9 (233 reviews) | 
| **Goal and Challenge Creation** | Not enough data | Feature Not Available | 
| **Science-based templates** | Not enough data | 8.4 (135 reviews) | 

#### Platform Additional Functionality

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Employee Segmenting** | Not enough data | 8.6 (151 reviews) | 
| **Goal and Challenge Creation** | Not enough data | Feature Not Available | 
| **Peer Recognition** | Not enough data | 8.8 (147 reviews) | 
| **Social Feedback Portal** | Not enough data | 8.6 (152 reviews) | 

#### Platform

| Feature | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Customization ** | Not enough data | 8.5 (345 reviews) | 
| **Integration APIs** | Not enough data | 8.4 (217 reviews) | 
| **Internationalization** | Not enough data | 8.4 (223 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (309 reviews) | 
| **Performance** | Not enough data | 8.9 (336 reviews) | 
| **Mobility** | Not enough data | 8.7 (291 reviews) | 
| **Reporting** | Not enough data | 8.4 (316 reviews) | 
| **Dashboards** | Not enough data | 8.5 (333 reviews) | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)


**Unique to SurveySparrow (6):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management), [Exit Interview Management Software](https://www.g2.com/categories/exit-interview-management), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)


---
## Reviewer Demographics

### By Company Size

| Segment | SmartSurvey | SurveySparrow | 
|---|---|---|
| **Small-Business** | 45.7% | 68.6% | 
| **Mid-Market** | 34.8% | 24.6% | 
| **Enterprise** | 19.6% | 6.9% | 

### By Industry

#### SmartSurvey

- **Education Management:** 15.2%
- **Research:** 8.7%
- **Government Administration:** 8.7%
- **Real Estate:** 6.5%
- **Wholesale:** 4.3%
- **Construction:** 4.3%
- **Non-Profit Organization Management:** 4.3%
- **Hospital & Health Care:** 4.3%
- **Accounting:** 2.2%
- **Commercial Real Estate:** 2.2%
- **Other:** 39.1%

#### SurveySparrow

- **Information Technology and Services:** 8.8%
- **Marketing and Advertising:** 7.9%
- **Computer Software:** 7.8%
- **Education Management:** 4.7%
- **Financial Services:** 3.4%
- **Higher Education:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Non-Profit Organization Management:** 3.1%
- **Management Consulting:** 2.9%
- **Market Research:** 2.4%
- **Other:** 52.5%

---
## Alternatives

### Alternatives to SmartSurvey

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23533 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3014 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (468 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (992 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5110 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1134 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1030 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) — 4.4/5 stars (5419 reviews)

### Alternatives to SurveySparrow

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23533 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5110 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3014 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (992 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1134 reviews)
- [Culture Amp](https://www.g2.com/products/culture-amp/reviews) — 4.5/5 stars (1568 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (468 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4052 reviews)

---
## Top Discussions

### SmartSurvey

- Title: [What is SmartSurvey?](https://www.g2.com/discussions/what-is-smartsurvey) — 1 comment *(includes official response)*
  > **Top comment:** "SmartSurvey is an online survey and forms platform with user friendly yet advanced survey software. It enables our customers to drive valuable insights..."

### SurveySparrow

- Title: [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) — 2 comments
  > **Top comment:** "SurveySparrow helps you measure employee motivation by using surveys specially made for them. You can measure how engaged they are, their job satisfaction..."
- Title: [Survey sparrow is legitimate.](https://www.g2.com/discussions/survey-sparrow-is-legitimate) — 2 comments, 1 upvote
  > **Top comment:** "ok"
- Title: [Please increase the trail period if needed. not for all but who requests it.](https://www.g2.com/discussions/please-increase-the-trail-period-if-needed-not-for-all-but-who-requests-it) — 2 comments, 1 upvote
  > **Top comment:** "A perfect choice for business development. Thank you."
- Title: [My email is no longer on the system, what can be the course of it?](https://www.g2.com/discussions/my-email-is-no-longer-on-the-system-what-can-be-the-course-of-it) — 2 comments, 1 upvote
  > **Top comment:** "I have the same problem."
- Title: [What's the best thing about using survey sparrow?](https://www.g2.com/discussions/what-s-the-best-thing-about-using-survey-sparrow) — 2 comments
  > **Top comment:** "easy to use, get variety of formats and can change accordingly.
better then other online survey"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/smartsurvey-vs-surveysparrow)