# Smartsheet vs Total Synergy Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Smartsheet excels in providing a centralized platform for project information, making it easy for teams to access and manage data. Users appreciate features like automated notifications and customizable dashboards that enhance visibility into crucial metrics.
- **Users say** Total Synergy stands out for its simplicity in invoicing and integration with SharePoint, which streamlines financial processes. Reviewers highlight how it has made their workflows more efficient by consolidating information, allowing for quicker decision-making.
- **According to verified reviews** , Smartsheet's implementation process is praised for its intuitive onboarding, enabling teams to get up and running quickly. In contrast, Total Synergy users have noted some challenges with setup, indicating that it may require more time to configure effectively.
- **Reviewers mention** that while both products have similar star ratings, Smartsheet's higher volume of recent reviews suggests a more consistent user experience. Users frequently highlight the platform's ability to support multiple users simultaneously, enhancing collaboration across teams.
- **G2 reviewers highlight** Total Synergy's exceptional customer support, with many users expressing satisfaction with the help desk's responsiveness. However, some users find the communication method limiting, as it primarily relies on typed responses, which can be cumbersome compared to Smartsheet's more interactive support options.
- **Users report** that Smartsheet's overall user satisfaction is reflected in its high G2 Scores, particularly in task management and project collaboration. This indicates a strong alignment with user needs, while Total Synergy, despite its strengths, lacks the same level of market presence and user feedback volume.



| | Smartsheet | Total Synergy | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 22,078 | 29 | 
| **Largest Market Segment** | Mid-Market (41.3% of reviews) | Small-Business (77.8% of reviews) | 
| **Entry Level Price** | $9.00 1 user Per Month | Contact Us | 

---
## Top Pros & Cons

### Smartsheet

Pros:
- Ease of Use (2831 reviews)
- Project Management (2212 reviews)

Cons:
- Learning Curve (1453 reviews)
- Missing Features (1197 reviews)

### Total Synergy

Pros:
- Ease of Use (2 reviews)
- Project Management (2 reviews)

Cons:
- Billing Issues (1 reviews)
- Cost Issues (1 reviews)

---
## Ratings Comparison
| Rating | Smartsheet | Total Synergy | 
|---|---|---|
  | **Meets Requirements** | 8.5 (18502 reviews) | 8.6 (26 reviews) | 
  | **Ease of Use** | 8.4 (18763 reviews) | 8.0 (26 reviews) | 
  | **Ease of Setup** | 8.3 (10502 reviews) | 7.1 (21 reviews) | 
  | **Ease of Admin** | 8.5 (7928 reviews) | 8.3 (22 reviews) | 
  | **Quality of Support** | 8.3 (14321 reviews) | 9.0 (26 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (7386 reviews) | 8.9 (21 reviews) | 
  | **Product Direction (% positive)** | 8.6 (17941 reviews) | 9.5 (24 reviews) | 

---
## Pricing

### Smartsheet

#### Entry-Level Pricing

Plan: Pro

Price: $9.00 1 user Per Month

Description: For people and teams that want to track, share, and manage projects.

Includes:

Key Features:
- Up to 10 editors (paid license required to edit)
-  Unlimited free viewers
-   Unlimited sheets, reports, and forms

[Browse all 3 editions](https://www.g2.com/products/smartsheet/pricing)

#### Free Trial

Yes

### Total Synergy

#### Entry-Level Pricing

Plan: Business

Price: Contact Us

Key Features:
- Project phases – Group stages together
- Customise reports – Save and share
- Budgets – Analyse profitability

[Browse all 2 editions](https://www.g2.com/products/synergy-aec/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.7/10 | 11202 |
| **Total Synergy** | N/A | N/A |

#### Tasks

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Creation & Assignment** | 8.7 (10146 reviews) ✓ Verified | Not enough data | 
| **Due Dates** | 8.8 (10157 reviews) ✓ Verified | Not enough data | 
| **Task Prioritization** | 8.5 (9842 reviews) ✓ Verified | Not enough data | 
| **To-Do Lists** | 8.5 (9514 reviews) ✓ Verified | Not enough data | 
| **Dependencies** | 8.1 (9304 reviews) ✓ Verified | Not enough data | 
| **Mass Updates** | Feature Not Available | Not enough data | 
| **Drag & Drop** | 8.2 (9364 reviews) ✓ Verified | Not enough data | 
| **Recurring Tasks** | 8.0 (8820 reviews) ✓ Verified | Not enough data | 

#### Projects

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Planning** | 8.6 (9354 reviews) ✓ Verified | Not enough data | 
| **Project Map** | 8.3 (8658 reviews) ✓ Verified | Not enough data | 
| **GANTT** | 8.2 (8785 reviews) ✓ Verified | Not enough data | 
| **Calendar View** | 8.0 (8697 reviews) ✓ Verified | Not enough data | 
| **Views** | 8.2 (8944 reviews) ✓ Verified | Not enough data | 
| **Project Budgeting** | 7.6 (7617 reviews) ✓ Verified | Not enough data | 
| **Issue Tracking** | 8.0 (8334 reviews) ✓ Verified | Not enough data | 
| **Templates** | 8.1 (8905 reviews) ✓ Verified | Not enough data | 
| **Critical Path** | 7.8 (7850 reviews) ✓ Verified | Not enough data | 
| **Time & Expense** | 7.6 (7459 reviews) ✓ Verified | Not enough data | 
| **Methodologies** | 7.6 (7275 reviews) ✓ Verified | Not enough data | 

#### Resource Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Resource Definiton** | 7.6 (7748 reviews) ✓ Verified | Not enough data | 
| **Capacity** | 7.6 (7825 reviews) ✓ Verified | Not enough data | 
| **Scheduling** | 8.1 (8470 reviews) ✓ Verified | Not enough data | 

#### Project Monitoring

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Baselining / KPIs** | 7.8 (7473 reviews) ✓ Verified | Not enough data | 
| **Resource Allocation** | 7.7 (7579 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.2 (8750 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **AI Text Generation** | 6.1 (3072 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (3054 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (930 reviews) | Not enough data | 
| **Multi-step Planning** | 5.9 (928 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (965 reviews) | Not enough data | 
| **Adaptive Learning** | 5.7 (918 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.7 (917 reviews) | Not enough data | 
| **Proactive Assistance** | 5.6 (916 reviews) | Not enough data | 
| **Decision Making** | 5.8 (918 reviews) | Not enough data | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.8/10 | 6237 |
| **Total Synergy** | N/A | N/A |

#### Portfolio Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Portfolio Types** | 7.9 (4814 reviews) | Not enough data | 
| **Planning** | 8.5 (5531 reviews) | Not enough data | 
| **Alignment** | 8.1 (5003 reviews) | Not enough data | 
| **Portfolio Mix** | 7.7 (4603 reviews) | Not enough data | 

#### Project Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Dependencies** | 8.2 (5423 reviews) | Not enough data | 
| **Priorities** | 8.3 (5501 reviews) | Not enough data | 
| **Lean Management** | 7.7 (4625 reviews) | Not enough data | 

#### Resource Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Definition** | 7.8 (4754 reviews) | Not enough data | 
| **Allocation** | 7.8 (4826 reviews) | Not enough data | 
| **Optimization** | 7.9 (4778 reviews) | Not enough data | 

#### Data & Analytics

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Data Consolidation** | 8.1 (4992 reviews) | Not enough data | 
| **Visualizations** | 8.0 (5165 reviews) | Not enough data | 
| **Performance** | 8.1 (5076 reviews) | Not enough data | 
| **Risk Analysis** | 7.5 (4447 reviews) | Not enough data | 

#### Strategy - Project and Portfolio Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Simulation** | 6.7 (2051 reviews) | Not enough data | 
| **Tracking** | 7.6 (2084 reviews) | Not enough data | 
| **Planning** | 7.9 (2065 reviews) | Not enough data | 
| **Objectives** | 7.6 (2058 reviews) | Not enough data | 
| **Visiblity** | 7.8 (2054 reviews) | Not enough data | 
| **Alignment** | 7.6 (2054 reviews) | Not enough data | 
| **Risk Management** | 7.2 (2034 reviews) | Not enough data | 
| **Implementation** | 7.6 (2048 reviews) | Not enough data | 
| **Optimization** | 7.5 (2036 reviews) | Not enough data | 
| **Prioritization** | 7.8 (2043 reviews) | Not enough data | 

### Project Cost Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **Total Synergy** | N/A | N/A |

#### Cost Tracking

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Identification** | Not enough data | Not enough data | 
| **Allocation** | Not enough data | Not enough data | 
| **Standard Costs** | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 6.8/10 | 5899 |
| **Total Synergy** | N/A | N/A |

#### Setup

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Activities** | 8.3 (5168 reviews) | Not enough data | 
| **Flows** | Feature Not Available | Not enough data | 
| **Dependencies** | 8.1 (5026 reviews) | Not enough data | 
| **Notifications** | 8.5 (5422 reviews) | Not enough data | 

#### Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Updates** | Feature Not Available | Not enough data | 
| **Audit Trail** | 8.1 (4667 reviews) | Not enough data | 
| **Integration** | 7.5 (4373 reviews) | Not enough data | 

#### Generative AI

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **AI Text Generation** | 6.3 (1818 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Autonomous Task Execution** | 5.9 (407 reviews) | Not enough data | 
| **Multi-step Planning** | 5.9 (408 reviews) | Not enough data | 
| **Cross-system Integration** | 5.9 (405 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (400 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.9 (399 reviews) | Not enough data | 
| **Proactive Assistance** | 5.9 (401 reviews) | Not enough data | 
| **Decision Making** | 6.2 (404 reviews) | Not enough data | 

### Invoice Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **Total Synergy** | N/A | N/A |

#### Invoice Generation

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Digital Invoices** | Not enough data | Not enough data | 
| **Recurring Invoices** | Not enough data | Not enough data | 

#### Invoice Processing

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Approvals** | Not enough data | Not enough data | 
| **Batch Processing** | Not enough data | Not enough data | 
| **Consolidation** | Not enough data | Not enough data | 
| **Match Invoices** | Not enough data | Not enough data | 

#### Analytics

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Due Dates** | Not enough data | Not enough data | 
| **Cashflow** | Not enough data | Not enough data | 
| **KPIs** | Not enough data | Not enough data | 
| **Payment Tracking** | Not enough data | Not enough data | 

#### Integration

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Accounting** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **ERP** | Not enough data | Not enough data | 
| **Account Sync** | Not enough data | Not enough data | 

#### Agentic AI - Invoice Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **Total Synergy** | N/A | N/A |

#### Planning

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Resource Definiton** | Not enough data | Not enough data | 
| **Capacity** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 

#### Optimization

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Performance** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Corrections** | Not enough data | Not enough data | 

### Project-Based ERP

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **Total Synergy** | N/A | N/A |

#### Accounting

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Chart of Accounts** | Not enough data | Feature Not Available | 
| **AP Automation** | Not enough data | Feature Not Available | 
| **AR Automation** | Not enough data | Feature Not Available | 
| **Journal Entries** | Not enough data | Feature Not Available | 
| **Tags & Dimensions** | Not enough data | Feature Not Available | 
| **Cash Management** | Not enough data | Feature Not Available | 
| **Project Accounting** | Not enough data | Not enough data | 
| **Fixed Assets** | Not enough data | Feature Not Available | 
| **Payment Batches** | Not enough data | Feature Not Available | 
| **Payments Scheduling** | Not enough data | Feature Not Available | 
| **Payment Settlements** | Not enough data | Feature Not Available | 
| **Payment Methods** | Not enough data | Feature Not Available | 

#### Agentic AI - Project-Based ERP

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Project Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Project Maps** | Not enough data | Not enough data | 
| **Baselining / KPIs** | Not enough data | Not enough data | 
| **Project Budgeting** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Cost Tracking** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 

#### Sales & Marketing

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Customer Master** | Not enough data | Not enough data | 
| **Order History** | Not enough data | Not enough data | 
| **Credit Limits** | Not enough data | Feature Not Available | 
| **Pricing & Discounts** | Not enough data | Feature Not Available | 
| **Proposals** | Not enough data | Not enough data | 

#### HR

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Payroll** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Time & Attendance** | Not enough data | Not enough data | 

#### Procurement

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Requisitions** | Not enough data | Feature Not Available | 
| **Purchase Orders** | Not enough data | Not enough data | 
| **Subcontractor Management** | Not enough data | Feature Not Available | 
| **Project Procurement** | Not enough data | Feature Not Available | 
| **Supplier Management** | Not enough data | Feature Not Available | 

#### Content Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Document Management** | Not enough data | Not enough data | 
| **Collaboration** | Not enough data | Not enough data | 
| **Taxonomy** | Not enough data | Not enough data | 
| **Contract Creation** | Not enough data | Not enough data | 
| **Subcontracts** | Not enough data | Not enough data | 
| **Costs** | Not enough data | Not enough data | 

#### Analytics

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Earned Value** | Not enough data | Not enough data | 
| **Project Optimization** | Not enough data | Not enough data | 
| **ROI and Forecasting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Privacy Impact Assessment (PIA)

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **Total Synergy** | N/A | N/A |

#### Functionality

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Centralized platform** | Feature Not Available | Not enough data | 
| **Tracking** | Feature Not Available | Not enough data | 
| **Templates** | Feature Not Available | Not enough data | 
| **Workflow** | Feature Not Available | Not enough data | 
| **Reporting and analytics** | Feature Not Available | Not enough data | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.7/10 | 1388 |
| **Total Synergy** | N/A | N/A |

#### Platform Basics

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Drag & Drop Scheduling** | 8.3 (1038 reviews) | Not enough data | 
| **Project and Task Lists Organization** | 8.7 (1228 reviews) | Not enough data | 
| **Project Templates** | 8.5 (1169 reviews) | Not enough data | 
| **Budgeting and Cost Estimation** | 8.0 (1006 reviews) | Not enough data | 
| **Team Member Roles** | 8.6 (1167 reviews) | Not enough data | 
| **Automated Alerts and Notficiations** | 8.7 (1194 reviews) | Not enough data | 

#### Content Planning

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Content Organization** | 8.6 (1185 reviews) | Not enough data | 
| **Task Assignment** | 8.9 (1239 reviews) | Not enough data | 
| **Content Scheduling** | 8.6 (1118 reviews) | Not enough data | 

#### Marketing Campaign Performance

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Performance and ROI Tracking** | 8.0 (882 reviews) | Not enough data | 
| **Activity Tracking** | 8.4 (1034 reviews) | Not enough data | 

#### Agentic AI - Marketing Calendar

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (43 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (46 reviews) | Not enough data | 
| **Cross-system Integration** | 5.2 (46 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (45 reviews) | Not enough data | 

#### Other Features

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Integrations** | 7.9 (988 reviews) | Not enough data | 
| **Reporting** | 8.3 (1015 reviews) | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.9/10 | 7977 |
| **Total Synergy** | N/A | N/A |

#### Task Creation

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Creation & Assignment** | 8.7 (7325 reviews) | Not enough data | 
| **Due Dates** | 8.8 (7407 reviews) | Not enough data | 
| **Drag & Drop** | 8.3 (6933 reviews) | Not enough data | 
| **Mass Updates** | 7.8 (6122 reviews) | Not enough data | 

#### Task Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Task Prioritization** | 8.5 (7076 reviews) | Not enough data | 
| **To-Do Lists** | 8.5 (6984 reviews) | Not enough data | 
| **Dependencies** | 8.1 (6638 reviews) | Not enough data | 
| **Recurring Tasks** | 8.2 (6469 reviews) | Not enough data | 

#### Generative AI

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **AI Text Generation** | 6.2 (2416 reviews) | Feature Not Available | 
| **AI Text Summarization** | 6.2 (2418 reviews) | Feature Not Available | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **Total Synergy** | N/A | N/A |

#### Customer Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Customer Profiles** | Not enough data | Not enough data | 
| **Sales** | Not enough data | Not enough data | 
| **Marketing** | Not enough data | Feature Not Available | 
| **Client Portal** | Not enough data | Not enough data | 

#### Project Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Project Planning** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 
| **Resource Definition** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 

#### Accounting

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Revenue Recognition** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **Project Accounting** | Not enough data | Not enough data | 
| **Budget Tracking** | Not enough data | Not enough data | 

#### Portfolio Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Portfolio Definition** | Not enough data | Feature Not Available | 
| **Portfolio Performance** | Not enough data | Feature Not Available | 
| **Risk** | Not enough data | Feature Not Available | 
| **Portfolio Mix** | Not enough data | Feature Not Available | 

#### Analytics

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Forecasting** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **KPIs** | Not enough data | Not enough data | 

#### Administration

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Standard Integrations** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Feature Not Available | 
| **Access Management** | Not enough data | Not enough data | 

#### Platform

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Feature Not Available | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.7/10 | 4653 |
| **Total Synergy** | N/A | N/A |

#### Automation

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Workflows** | 8.5 (4263 reviews) | Not enough data | 
| **Customization** | 8.3 (4211 reviews) | Not enough data | 
| **Data repository** | 8.1 (3950 reviews) | Not enough data | 

#### Administration

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Permissions** | 8.2 (4111 reviews) | Not enough data | 
| **Procedures** | 8.1 (3888 reviews) | Feature Not Available | 
| **Remote Work** | 8.8 (4111 reviews) | Not enough data | 

#### Project management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Task Prioritization** | 8.7 (4177 reviews) | Not enough data | 
| **Dependencies** | 8.2 (3899 reviews) | Not enough data | 
| **Planning** | 8.6 (4188 reviews) | Not enough data | 
| **Views** | 8.3 (4036 reviews) | Not enough data | 
| **Scheduling** | 8.4 (3956 reviews) | Not enough data | 
| **Critical Path** | 8.0 (3628 reviews) | Feature Not Available | 
| **Dashboards** | 8.3 (4079 reviews) | Not enough data | 

#### Workload

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Resource Allocation** | 8.0 (3701 reviews) | Not enough data | 
| **Workspace** | 8.3 (3946 reviews) | Not enough data | 
| **Configuration** | 8.0 (3742 reviews) | Not enough data | 
| **Insights** | 7.9 (3559 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Communication Channels** | 8.1 (3727 reviews) | Not enough data | 
| **Document Management** | 8.3 (3926 reviews) | Not enough data | 
| **Collaboration** | 8.8 (4127 reviews) | Not enough data | 

#### Cost Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Project Budgeting** | 7.7 (3432 reviews) | Not enough data | 
| **Time & Expense** | 7.8 (3425 reviews) | Not enough data | 
| **Profitability** | 7.5 (3236 reviews) | Not enough data | 

#### Integration

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Front Office** | 7.4 (3279 reviews) | Not enough data | 
| **Back Office** | 7.4 (3329 reviews) | Not enough data | 
| **External data** | 7.4 (3360 reviews) | Not enough data | 

#### Generative AI

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **AI Text Generation** | 6.5 (1655 reviews) | Feature Not Available | 
| **AI Text Summarization** | 6.5 (1662 reviews) | Feature Not Available | 

#### Agentic AI - Work Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Autonomous Task Execution** | 5.8 (364 reviews) | Not enough data | 
| **Multi-step Planning** | 6.0 (363 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (362 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.9 (360 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.7/10 | 8196 |
| **Total Synergy** | N/A | N/A |

#### Communication

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Chat** | 7.2 (5667 reviews) | Not enough data | 
| **Discussions** | 7.6 (6049 reviews) | Not enough data | 
| **External** | 7.5 (5806 reviews) | Not enough data | 
| **Feedback** | 7.7 (5832 reviews) | Not enough data | 
| **Announcements** | Feature Not Available | Not enough data | 

#### Content & Documents

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **File Sharing** | 8.4 (7190 reviews) | Not enough data | 
| **Notes** | 8.4 (7128 reviews) | Not enough data | 
| **Search** | 8.0 (6873 reviews) | Not enough data | 
| **Versioning** | 7.8 (6098 reviews) | Not enough data | 

#### Controls

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Custom Views** | 8.0 (6472 reviews) | Not enough data | 
| **Followers** | 7.6 (5489 reviews) | Not enough data | 
| **User Management** | 8.2 (6807 reviews) | Not enough data | 
| **Calendars** | Feature Not Available | Not enough data | 
| **Public Sharing** | 7.9 (6087 reviews) | Not enough data | 

#### Project Management

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Task Management** | 8.8 (7433 reviews) | Not enough data | 
| **Planning** | 8.7 (7304 reviews) | Not enough data | 
| **Visibility** | 8.6 (7172 reviews) | Not enough data | 
| **Integration** | 7.9 (6153 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Alignment** | 8.4 (6564 reviews) | Not enough data | 
| **Accountability** | 8.5 (6743 reviews) | Not enough data | 
| **Connectivity** | 8.4 (6632 reviews) | Not enough data | 
| **Offline Mode** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **AI Text Generation** | 6.3 (2275 reviews) | Not enough data | 
| **AI Text Summarization** | 6.3 (2280 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Multi-step Planning** | 5.7 (429 reviews) | Not enough data | 
| **Cross-system Integration** | 5.6 (431 reviews) | Not enough data | 

### Billing

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **Total Synergy** | N/A | N/A |

#### Bill Generation

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Digital Billing** | Not enough data | Not enough data | 
| **Recurring Billing** | Not enough data | Not enough data | 

#### Bill Processing

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Consolidation** | Not enough data | Not enough data | 
| **Batch Invoicing** | Not enough data | Not enough data | 
| **Management** | Not enough data | Not enough data | 

#### Integration

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Accounting** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **ERP** | Not enough data | Not enough data | 

#### Agentic AI - Billing

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **Total Synergy** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | Smartsheet | Total Synergy | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Work Management Software](https://www.g2.com/categories/work-management), [Task Management Software](https://www.g2.com/categories/task-management-software), [Project Management Software](https://www.g2.com/categories/project-management)

**Unique to Smartsheet (4):** [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Privacy Impact Assessment (PIA) Software](https://www.g2.com/categories/privacy-impact-assessment-pia), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management)

**Unique to Total Synergy (7):** [Resource Management Software](https://www.g2.com/categories/resource-management), [Project-Based ERP Software](https://www.g2.com/categories/project-based-erp), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Billing Software](https://www.g2.com/categories/billing), [Invoice Management Software](https://www.g2.com/categories/invoice-management), [Project Cost Management Software](https://www.g2.com/categories/project-cost-management), [Project Management Tools Software](https://www.g2.com/categories/project-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Smartsheet | Total Synergy | 
|---|---|---|
| **Small-Business** | 33.6% | 77.8% | 
| **Mid-Market** | 41.3% | 14.8% | 
| **Enterprise** | 25.1% | 7.4% | 

### By Industry

#### Smartsheet

- **Information Technology and Services:** 7.6%
- **Construction:** 7.3%
- **Hospital & Health Care:** 5.2%
- **Marketing and Advertising:** 4.6%
- **Computer Software:** 4.6%
- **Non-Profit Organization Management:** 2.8%
- **Higher Education:** 2.8%
- **Financial Services:** 2.5%
- **Biotechnology:** 2.4%
- **Manufacturing:** 2.3%
- **Other:** 57.9%

#### Total Synergy

- **Civil Engineering:** 25.9%
- **Architecture & Planning:** 22.2%
- **Consulting:** 11.1%
- **Mechanical or Industrial Engineering:** 11.1%
- **Construction:** 11.1%
- **Design:** 7.4%
- **Supermarkets:** 3.7%
- **Information Technology and Services:** 3.7%
- **Arts and Crafts:** 3.7%

---
## Alternatives

### Alternatives to Smartsheet

- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15370 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12392 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4529 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13635 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1626 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1221 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (550 reviews)
- [GanttPRO](https://www.g2.com/products/ganttpro-ganttpro/reviews) — 4.8/5 stars (581 reviews)

### Alternatives to Total Synergy

- [BQE CORE](https://www.g2.com/products/core-bqe-software-inc/reviews) — 4.3/5 stars (449 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1626 reviews)
- [Deltek Vantagepoint](https://www.g2.com/products/deltek-vantagepoint/reviews) — 4.1/5 stars (667 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4773 reviews)
- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1687 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13635 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15370 reviews)

---
## Top Discussions

### Smartsheet

- Title: [What can smartsheet be used for?](https://www.g2.com/discussions/what-can-smartsheet-be-used-for) — 57 comments
  > **Top comment:** "It has a wide range of functionalities for project management or even asset management. "
- Title: [Why is smartsheet bad?](https://www.g2.com/discussions/why-is-smartsheet-bad) — 34 comments
  > **Top comment:** "This is a question that begs more context. What are you looking to have that Smartsheet does not provide? Conversely, anytime you choose a tool, you need to..."
- Title: [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) — 10 comments, 1 upvote
  > **Top comment:** "Yes, the basic functionality works for free. "
- Title: [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) — 8 comments, 6 upvotes
  > **Top comment:** "No, Smartsheet is GREAT!!!  Far exceeds anything Excel can do!!!!!"
- Title: [Will there be document capability in the future?](https://www.g2.com/discussions/will-there-be-document-capability-in-the-future) — 5 comments, 1 upvote
  > **Top comment:** "You can add any Word docs or Excel spreadsheets as attachments to your worksheet instead of at a line level.  Click the paperclip on the far right side of..."

### Total Synergy

- Title: [Is Synergy a new product?](https://www.g2.com/discussions/software-2ad6acab-96e1-491e-80be-330dde742fa2) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, brand spanking new. We have built Synergy from the ground up on a pure cloud platform (Microsoft Azure) to provide a better, more modern alternative to..."
- Title: [What do you mean by 'pure cloud' software?](https://www.g2.com/discussions/software-3f057a5a-90dc-46c5-9363-2bc89fc40e90) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Pure cloud software — sometimes called Software-as-a-Service or SaaS — is a way of delivering applications, like Synergy, over the Internet as a subscription..."
- Title: [Is Synergy only available in Australia?](https://www.g2.com/discussions/company-7ef6cd24-2287-4d67-9e65-8f80c0099103) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Synergy is available anywhere you can freely access the internet. Our HQ is Sydney, Australia. People across the globe can use Synergy — all you need is an..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/smartsheet-vs-synergy-aec)