Compare Smartsheet and Softdocs 
At a Glance
Market Segments
Mid-Market (41.1% of reviews)
Mid-Market (73.9% of reviews)
Entry-Level Pricing
$9.00 1 user Per Month
No pricing available
Smartsheet
Star Rating
(21,447)4.4 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansSoftdocs
Star Rating
(24)4.7 out of 5
Market Segments
Mid-Market (73.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SoftdocsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smartsheet excels in collaboration features, with users appreciating its real-time updates and intuitive drag-and-drop functionality for task management. This flexibility makes it a favorite for organizing chaotic workflows.
- Users say that Softdocs shines in document management, highlighting its ease of filing and retrieval. Reviewers commend the platform's robust security and permissions settings, which effectively control access to sensitive information.
- According to verified reviews, Smartsheet is praised for its project tracking capabilities, with users finding its dashboards and reporting tools particularly helpful for aligning teams and sharing progress with stakeholders.
- Reviewers mention that Softdocs offers exceptional customer support, with many noting the responsiveness and expertise of their support team. Users feel confident that their unique workflows can be accommodated, thanks to the assistance from form-building experts.
- G2 reviewers highlight that while Smartsheet has a higher overall satisfaction score, Softdocs boasts a slightly better rating for ease of use and setup. Users of Softdocs appreciate its straightforward integration with existing systems, making it a seamless addition to their operations.
- Users report that Smartsheet's extensive feature set can sometimes feel overwhelming, especially for new users. In contrast, Softdocs is noted for its continuous improvement and regular updates, which keep the software relevant and user-friendly.
Pricing
Entry-Level Pricing
Smartsheet
Pro
$9.00
1 user Per Month
For people and teams that want to track, share, and manage projects.
Includes:
- Up to 10 editors (paid license required to edit)
- Unlimited free viewers
- Unlimited sheets, reports, and forms
Softdocs
No pricing availableFree Trial
Smartsheet
Free Trial is available
Softdocs
No trial information availableRatings
Meets Requirements
8.5
18,142
9.5
14
Ease of Use
8.4
18,385
9.0
15
Ease of Setup
8.3
10,176
8.5
10
Ease of Admin
8.5
7,622
9.1
9
Quality of Support
8.3
14,047
9.8
14
Has the product been a good partner in doing business?
8.6
7,071
9.8
9
Product Direction (% positive)
8.6
17,635
9.1
13
Features by Category
Signature Process
Not enough data
8.1
6
Not enough data
Feature Not Available
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - E-Signature
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Scalability
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
Tasks
8.7
10067
|
Verified
Not enough data
8.8
10070
|
Verified
Not enough data
8.5
9791
|
Verified
Not enough data
8.4
9471
|
Verified
Not enough data
8.1
9275
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
9342
|
Verified
Not enough data
8.0
8802
|
Verified
Not enough data
Projects
8.6
9291
|
Verified
Not enough data
8.3
8632
|
Verified
Not enough data
8.2
8748
|
Verified
Not enough data
8.0
8665
|
Verified
Not enough data
8.2
8838
|
Verified
Not enough data
7.6
7602
|
Verified
Not enough data
8.0
8305
|
Verified
Not enough data
8.1
8866
|
Verified
Not enough data
7.8
7844
|
Verified
Not enough data
7.6
7447
|
Verified
Not enough data
7.6
7266
|
Verified
Not enough data
Resource Management
7.6
7742
|
Verified
Not enough data
7.6
7810
|
Verified
Not enough data
8.1
8443
|
Verified
Not enough data
Project Monitoring
7.8
7454
|
Verified
Not enough data
7.7
7563
|
Verified
Not enough data
8.2
8617
|
Verified
Not enough data
Generative AI
6.0
3063
Not enough data
6.1
3047
Not enough data
Agentic AI - Project Management
5.6
925
Not enough data
5.9
924
Not enough data
5.7
919
Not enough data
5.7
916
Not enough data
5.7
915
Not enough data
5.6
912
Not enough data
5.8
915
Not enough data
Portfolio Management
7.9
4814
Not enough data
8.5
5519
Not enough data
8.0
5000
Not enough data
7.7
4604
Not enough data
Project Management
8.2
5421
Not enough data
8.3
5497
Not enough data
7.7
4624
Not enough data
Resource Management
7.8
4755
Not enough data
7.8
4824
Not enough data
7.9
4774
Not enough data
Data & Analytics
8.0
4985
Not enough data
8.0
5163
Not enough data
8.1
5077
Not enough data
7.5
4447
Not enough data
Strategy - Project and Portfolio Management
6.7
2051
Not enough data
7.6
2082
Not enough data
7.9
2060
Not enough data
7.6
2058
Not enough data
7.8
2052
Not enough data
7.6
2052
Not enough data
7.2
2033
Not enough data
7.6
2047
Not enough data
7.5
2035
Not enough data
7.8
2040
Not enough data
Edit
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.6
6
Not enough data
9.4
6
Setup
8.3
5156
9.2
6
Feature Not Available
9.1
9
8.1
5020
8.9
6
8.5
5392
9.2
8
Management
Feature Not Available
8.3
7
8.1
4651
Feature Not Available
7.5
4366
8.6
7
Generative AI
6.3
1817
Not enough data
Agentic AI - Workflow Management
5.9
406
Not enough data
5.9
408
Not enough data
5.9
403
Not enough data
5.9
399
Not enough data
5.9
398
Not enough data
5.9
400
Not enough data
6.1
401
Not enough data
Functionality
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.3
1037
Not enough data
8.7
1226
Not enough data
8.5
1167
Not enough data
8.0
1005
Not enough data
8.6
1166
Not enough data
8.7
1192
Not enough data
Content Planning
8.6
1185
Not enough data
8.9
1236
Not enough data
8.6
1117
Not enough data
Marketing Campaign Performance
8.0
882
Not enough data
8.4
1033
Not enough data
Agentic AI - Marketing Calendar
5.1
43
Not enough data
5.2
45
Not enough data
5.1
45
Not enough data
5.0
45
Not enough data
Other Features
7.9
987
Not enough data
8.3
1015
Not enough data
Task Creation
8.7
7311
Not enough data
8.8
7393
Not enough data
8.3
6926
Not enough data
7.8
6116
Not enough data
Task Management
8.5
7069
Not enough data
8.5
6979
Not enough data
8.1
6638
Not enough data
8.2
6464
Not enough data
Generative AI
6.2
2414
Not enough data
6.2
2416
Not enough data
Automation
8.5
4248
Not enough data
8.3
4202
Not enough data
8.1
3937
Not enough data
Administration
8.2
4102
Not enough data
8.1
3883
Not enough data
8.8
4100
Not enough data
Project management
8.7
4166
Not enough data
8.2
3894
Not enough data
8.6
4176
Not enough data
8.3
4027
Not enough data
8.4
3945
Not enough data
8.0
3622
Not enough data
8.3
4065
Not enough data
Workload
8.0
3694
Not enough data
8.3
3936
Not enough data
8.0
3738
Not enough data
7.9
3552
Not enough data
Communication & Collaboration
8.1
3722
Not enough data
8.3
3917
Not enough data
8.8
4115
Not enough data
Cost Management
7.7
3427
Not enough data
7.8
3421
Not enough data
7.5
3232
Not enough data
Integration
7.4
3274
Not enough data
7.4
3324
Not enough data
7.4
3355
Not enough data
Generative AI
6.5
1653
Not enough data
6.5
1659
Not enough data
Agentic AI - Work Management
5.8
363
Not enough data
6.0
361
Not enough data
5.8
361
Not enough data
5.8
359
Not enough data
Communication
7.2
5663
Not enough data
7.6
6045
Not enough data
7.5
5801
Not enough data
7.7
5827
Not enough data
Feature Not Available
Not enough data
Content & Documents
8.4
7183
Not enough data
8.4
7124
Not enough data
8.0
6870
Not enough data
7.8
6095
Not enough data
Controls
8.0
6467
Not enough data
7.6
5486
Not enough data
8.2
6800
Not enough data
Feature Not Available
Not enough data
7.9
6083
Not enough data
Project Management
8.8
7423
Not enough data
8.7
7296
Not enough data
8.6
7161
Not enough data
7.9
6147
Not enough data
Remote Collaboration
8.4
6557
Not enough data
8.5
6737
Not enough data
8.4
6629
Not enough data
Feature Not Available
Not enough data
Generative AI
6.3
2273
Not enough data
6.3
2277
Not enough data
Agentic AI - Project Collaboration
5.7
427
Not enough data
5.6
428
Not enough data
Customization
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
9.3
5
Not enough data
9.4
6
Additional Functionality
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Content Management (ECM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Smartsheet and Softdocs are categorized as Workflow Management
Unique Categories
Smartsheet is categorized as Project Collaboration, Work Management, Marketing Calendar, Privacy Impact Assessment (PIA), Project and Portfolio Management, Task Management, and Project Management
Softdocs is categorized as Document Scanning, Online Form Builder, Enterprise Content Management (ECM), E-Signature, and Document Management
Reviews
Reviewers' Company Size
Smartsheet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Softdocs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
7.6%
Construction
7.2%
Hospital & Health Care
5.2%
Computer Software
4.6%
Marketing and Advertising
4.6%
Other
70.7%
Higher Education
69.6%
Education Management
26.1%
Primary/Secondary Education
4.3%
‐
‐
Other
0.0%
Discussions
What can smartsheet be used for?
57 Comments
WA
It has a wide range of functionalities for project management or even asset management. Read more
Why is smartsheet bad?
34 Comments
NK
Complexity: Smartsheet has a fairly steep learning curve, especially for users who are not tech-savvy or unfamiliar with project management tools.
Limited...Read more
Softdocs has no discussions with answers
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