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At a Glance
Market Segments
Small-Business (85.5% of reviews)
Enterprise (44.5% of reviews)
Entry-Level Pricing
$0.00
No pricing available
Smartlook
Star Rating
(873)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansWhatfix
Star Rating
(494)4.6 out of 5
Market Segments
Enterprise (44.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in "Quality of Support" with a score of 9.7, indicating that users find the support team highly responsive and helpful. In contrast, Smartlook's support quality is rated at 8.8, which, while still good, suggests that users may not receive the same level of assistance.
- Reviewers mention that Whatfix's "Ease of Setup" is rated at 8.2, which some users find slightly challenging compared to Smartlook's impressive score of 9.1. This indicates that Smartlook may offer a more user-friendly onboarding experience.
- G2 users highlight Whatfix's strong performance in "Product Direction" with a score of 9.7, suggesting that users feel confident in the product's future development. Smartlook, while still positive at 9.0, may not inspire the same level of confidence regarding its roadmap.
- Users on G2 note that Whatfix's "User Path Tracking" feature is rated at 8.9, which allows for detailed insights into user behavior. In comparison, Smartlook's similar feature is rated at 8.7, indicating that while both products perform well, Whatfix may provide slightly more robust tracking capabilities.
- Reviewers mention that Smartlook shines in "Integrations" with a score of 8.9, making it easier for users to connect with other tools and platforms. Whatfix, with a score of 8.4, may not offer the same breadth of integration options, which could be a consideration for users needing extensive connectivity.
- Users say that Whatfix's "A/B Testing" capabilities are rated exceptionally high at 9.7, allowing for effective experimentation and optimization. Smartlook, while offering A/B testing, has a lower score of 8.0, suggesting that Whatfix may provide a more comprehensive testing environment.
Pricing
Entry-Level Pricing
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
Whatfix
No pricing availableFree Trial
Smartlook
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.9
656
8.8
338
Ease of Use
8.9
662
8.6
408
Ease of Setup
9.1
459
8.3
358
Ease of Admin
9.1
451
8.5
278
Quality of Support
8.8
470
9.7
338
Has the product been a good partner in doing business?
9.0
385
9.5
277
Product Direction (% positive)
9.0
620
9.7
323
Features by Category
Metrics
8.8
157
Not enough data
8.7
78
Not enough data
8.5
153
Not enough data
8.6
149
Not enough data
8.6
130
Not enough data
8.2
65
Not enough data
8.4
68
Not enough data
8.6
126
Not enough data
8.7
126
Not enough data
Reporting
8.8
149
Not enough data
8.5
63
Not enough data
8.6
121
Not enough data
8.6
117
Not enough data
8.3
108
Not enough data
7.8
18
Not enough data
8.7
119
Not enough data
Other
8.7
135
Not enough data
8.6
109
Not enough data
Feature Not Available
Not enough data
8.5
91
Not enough data
8.4
90
Not enough data
Feature Not Available
Not enough data
8.3
91
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
208
Not enough data
8.6
100
Not enough data
8.8
316
Not enough data
Feature Not Available
Not enough data
User Identification
Feature Not Available
Not enough data
8.4
59
Not enough data
8.7
64
Not enough data
Tracking & Reporting
8.3
64
Not enough data
8.6
69
Not enough data
8.5
60
Not enough data
8.6
77
Not enough data
8.9
72
Not enough data
8.7
74
Not enough data
Metrics
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Not enough data
User Behavior
9.1
221
|
Verified
Not enough data
8.9
205
|
Verified
Not enough data
8.4
166
|
Verified
Not enough data
A/B Testing
8.4
126
|
Verified
Not enough data
8.0
86
|
Verified
Not enough data
8.3
124
|
Verified
Not enough data
8.3
104
|
Verified
Not enough data
Visitor Information
8.4
167
|
Verified
Not enough data
8.4
125
|
Verified
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
User Analysis
Not enough data
8.0
156
Not enough data
8.1
172
User Support
Not enough data
8.2
163
Not enough data
8.0
142
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
166
Not enough data
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
40
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.5
43
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Feature Not Available
8.1
51
8.7
109
8.1
51
8.5
91
7.8
47
8.7
97
7.6
46
8.4
72
7.5
46
8.1
44
7.2
41
Feature Not Available
7.0
36
8.9
83
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
147
Not enough data
8.8
142
Not enough data
8.1
94
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
252
Not enough data
8.5
229
Not enough data
8.4
220
Not enough data
8.5
207
Not enough data
8.7
140
Not enough data
Reporting
8.7
279
Not enough data
9.1
312
Not enough data
9.0
275
Not enough data
8.4
223
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Not enough data
Variation Testing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting
9.0
29
Not enough data
8.9
33
Not enough data
Personalization
9.2
28
Not enough data
9.0
28
Not enough data
8.9
30
Not enough data
Administration
8.9
41
Not enough data
Feature Not Available
Not enough data
8.9
45
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Smartlook and Whatfix are categorized as Product Analytics
Unique Categories
Smartlook is categorized as Session Replay, Heatmap Tools, Mobile App Analytics, Digital Analytics, and Mobile App Optimization
Reviews
Reviewers' Company Size
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.4%
Information Technology and Services
8.2%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.2%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.1%
Discussions
How can I exclude myself from the recordings?
2 Comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
Is there a whitelabel version of this software?
1 Comment
LM
Hi Kristen,
I am really sorry, but we don't offer that.
Best regards,
lukasRead more
I would to know how to use all the features, is there any number I can dial?
1 Comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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