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At a Glance
Market Segments
Small-Business (85.5% of reviews)
Enterprise (59.6% of reviews)
Entry-Level Pricing
$0.00
No pricing available
Smartlook
Star Rating
(873)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansWalkMe
Star Rating
(528)4.5 out of 5
Market Segments
Enterprise (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WalkMe excels in "Text Bubble Walkthroughs," providing a clear and interactive way to guide users through processes, while Smartlook's "Audio-visual Walkthroughs" are noted for their engaging format but may not be as straightforward for all users.
- Reviewers mention that Smartlook's "Session Replays" feature is highly praised for its ability to provide detailed insights into user behavior, whereas WalkMe's "Real-Time Insights" are effective but may lack the depth of analysis that Smartlook offers.
- G2 users highlight that Smartlook's "A/B Testing" capabilities are superior, with a user-friendly "WYSIWYG Editor" that simplifies the testing process, while WalkMe's A/B Testing features are functional but less intuitive according to some reviewers.
- Users on G2 report that WalkMe's "User, Role, and Access Management" is robust, allowing for detailed control over user permissions, while Smartlook's similar feature is effective but not as comprehensive, leading to some user frustration.
- Reviewers mention that Smartlook's "Geolocation" tracking is a standout feature, providing valuable insights into user demographics, while WalkMe's demographic tracking is seen as less detailed, which may limit targeted marketing efforts.
- Users say that WalkMe's "Quality of Support" is consistently rated highly, with responsive customer service, while Smartlook also receives good marks but some users have reported longer wait times for support queries.
Pricing
Entry-Level Pricing
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
WalkMe
No pricing availableFree Trial
Smartlook
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
8.9
656
8.7
465
Ease of Use
8.9
662
8.3
473
Ease of Setup
9.1
459
8.1
382
Ease of Admin
9.1
451
8.3
360
Quality of Support
8.8
470
8.8
460
Has the product been a good partner in doing business?
9.0
385
8.9
358
Product Direction (% positive)
9.0
620
9.0
451
Features by Category
Metrics
8.8
157
Not enough data
8.7
78
Not enough data
8.5
153
Not enough data
8.6
149
Not enough data
8.6
130
Not enough data
8.2
65
Not enough data
8.4
68
Not enough data
8.6
126
Not enough data
8.7
126
Not enough data
Reporting
8.8
149
Not enough data
8.5
63
Not enough data
8.6
121
Not enough data
8.6
117
Not enough data
8.3
108
Not enough data
7.8
18
Not enough data
8.7
119
Not enough data
Other
8.7
135
Not enough data
8.6
109
Not enough data
Feature Not Available
Not enough data
8.5
91
Not enough data
8.4
90
Not enough data
Feature Not Available
Not enough data
8.3
91
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
208
Not enough data
8.6
100
Not enough data
8.8
316
Not enough data
Feature Not Available
Not enough data
User Identification
Feature Not Available
7.4
17
8.4
59
8.5
19
8.7
64
8.0
14
Tracking & Reporting
8.3
64
8.6
18
8.6
69
8.2
19
8.5
60
8.0
16
8.6
77
8.3
20
8.9
72
7.8
18
8.7
74
8.1
18
Metrics
8.8
34
8.4
18
8.5
33
8.1
17
8.1
29
8.1
18
8.0
29
8.2
16
8.5
28
8.1
17
User Behavior
9.1
221
|
Verified
Not enough data
8.9
205
|
Verified
Not enough data
8.4
166
|
Verified
Not enough data
A/B Testing
8.4
126
|
Verified
Not enough data
8.0
86
|
Verified
Not enough data
8.3
124
|
Verified
Not enough data
8.3
104
|
Verified
Not enough data
Visitor Information
8.4
167
|
Verified
Not enough data
8.4
125
|
Verified
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
User Analysis
Not enough data
7.9
286
Not enough data
8.1
320
User Support
Not enough data
8.6
310
Not enough data
7.7
250
Not enough data
8.0
258
Walkthrough Type
Not enough data
8.0
266
Not enough data
9.0
318
Platform Basics - Digital Adoption Platform
Not enough data
8.3
45
Not enough data
8.9
45
Analytics - Digital Adoption Platform
Not enough data
8.6
45
Functions - Digital Adoption Platform
Not enough data
8.8
46
Not enough data
9.2
46
Agentic AI - Digital Adoption Platform
Not enough data
7.0
32
Product Analytics
Feature Not Available
Not enough data
8.7
109
Not enough data
8.5
91
Not enough data
8.7
97
Not enough data
8.4
72
Not enough data
8.1
44
Not enough data
Feature Not Available
Not enough data
8.9
83
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
Not enough data
8.4
201
Not enough data
8.3
200
Not enough data
8.1
192
Not enough data
6.7
137
Not enough data
8.1
171
Self-Service Platform
Not enough data
8.3
174
Not enough data
8.2
179
Not enough data
7.1
137
Not enough data
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
252
Not enough data
8.5
229
Not enough data
8.4
220
Not enough data
8.5
207
Not enough data
8.7
140
Not enough data
Reporting
8.7
279
Not enough data
9.1
312
Not enough data
9.0
275
Not enough data
8.4
223
Not enough data
Metrics
8.8
34
8.4
18
8.5
33
8.1
17
8.1
29
8.1
18
8.0
29
8.2
16
8.5
28
8.1
17
Variation Testing
Feature Not Available
7.9
16
Feature Not Available
8.3
20
Feature Not Available
8.1
18
Feature Not Available
7.9
21
Feature Not Available
8.1
21
Feature Not Available
8.5
17
Reporting
9.0
29
8.1
23
8.9
33
8.2
24
Personalization
9.2
28
8.4
22
9.0
28
8.1
21
8.9
30
8.1
19
Administration
8.9
41
7.4
18
Feature Not Available
8.1
19
8.9
45
8.2
24
Feature Not Available
8.6
24
Categories
Categories
Shared Categories
Smartlook and WalkMe are categorized as Mobile App Analytics and Mobile App Optimization
Unique Categories
WalkMe is categorized as Digital Adoption Platform, ServiceNow Store Apps, and Customer Self-Service
Reviews
Reviewers' Company Size
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.4%
Information Technology and Services
8.2%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.2%
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.7%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Discussions
How can I exclude myself from the recordings?
2 Comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
I would to know how to use all the features, is there any number I can dial?
1 Comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
What integration does Smartlook currently offer that cannot be missing from the platform implementation?
1 Comment
LM
Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
LukasRead more
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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