Compare Smartling and Unbabel 
At a Glance
Market Segments
Small-Business (49.2% of reviews)
Mid-Market (46.9% of reviews)
Entry-Level Pricing
Free Per Year
Pay As You Go
Smartling
Star Rating
(677)4.4 out of 5
Market Segments
Small-Business (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Year
Browse all 2 pricing plansUnbabel
Star Rating
(199)4.6 out of 5
Market Segments
Mid-Market (46.9% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smartling excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Unbabel. Users appreciate its ease of use and the variety of features available, which streamline the translation process and enhance collaboration with project managers.
- According to verified reviews, Smartling's cloud-based platform is highlighted for its configurable workflows, making it easy for teams to manage projects efficiently. Users find it beneficial for secure and accessible work, which is a standout feature compared to Unbabel.
- Reviewers mention that Unbabel offers a unique AI-driven translation process that eliminates the need for human editors, which some users find appealing for its efficiency and cost-effectiveness. However, this approach may not suit all users who prefer more human oversight in translations.
- Users say that Unbabel integrates seamlessly with tools like Zendesk, allowing for quick translations of article content. This integration is praised for saving time, but some users may miss the broader feature set that Smartling provides.
- Reviewers highlight that while both platforms have strong support systems, Unbabel's multilingual support is noted as exceptional. However, Smartling's support is also highly rated, with users appreciating the quick resolution to queries and overall responsiveness.
- According to recent feedback, Smartling has a larger volume of reviews, indicating a more established presence in the market. This extensive user base contributes to a wealth of insights and experiences, making it a reliable choice for businesses looking for a robust translation management solution.
Pricing
Entry-Level Pricing
Smartling
Core
Free
Per Year
Best fit for teams looking to translate small-scale basic projects such as business documents, etc. For a full list of features, please visit https://www.smartling.com/plans/
- Professional Language Services
- Unlimited Projects
- Visual Context
Unbabel
Pay As You Go
Pay As You Go
For organizations with sporadic multilingual needs
- Essential Support
Free Trial
Smartling
No trial information availableUnbabel
No trial information availableRatings
Meets Requirements
8.8
565
8.8
149
Ease of Use
8.7
575
9.2
147
Ease of Setup
8.7
397
8.8
99
Ease of Admin
8.4
213
8.9
97
Quality of Support
9.0
517
9.3
143
Has the product been a good partner in doing business?
9.1
213
9.5
100
Product Direction (% positive)
8.3
547
8.5
127
Features by Category
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Translation Support
7.5
198
Not enough data
8.5
202
Not enough data
8.0
198
Not enough data
7.1
173
Not enough data
6.8
156
Not enough data
Visitor Customization
6.9
154
Not enough data
7.2
158
Not enough data
7.2
155
Not enough data
7.1
156
Not enough data
Generative AI
6.4
88
Not enough data
6.0
85
Not enough data
Translation Options
Not enough data
8.8
47
Not enough data
8.7
30
Not enough data
Feature Not Available
Not enough data
8.1
25
Not enough data
8.7
41
Not enough data
8.9
51
Not enough data
8.9
47
Offering Type
Not enough data
9.0
33
Not enough data
Feature Not Available
Not enough data
8.8
22
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Machine Translation
Not enough data
Not enough data
Not enough data
Not enough data
Client Tools
8.3
216
8.8
20
8.4
233
8.7
25
8.5
227
9.2
25
8.5
244
|
Verified
8.6
20
Translation Tools
8.5
288
|
Verified
9.0
27
8.7
287
|
Verified
8.4
23
8.5
263
|
Verified
9.2
22
8.4
257
|
Verified
Feature Not Available
8.5
282
|
Verified
Feature Not Available
8.4
282
|
Verified
8.5
22
Generative AI
7.4
142
Feature Not Available
Agentic AI - Translation Management
7.8
100
Not enough data
8.0
102
Not enough data
Translation Memory
Not enough data
8.3
32
Not enough data
8.7
34
Machine Translation
Not enough data
8.7
30
Not enough data
Feature Not Available
Translation Options
Not enough data
Feature Not Available
Not enough data
8.7
19
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.2
37
Not enough data
8.8
40
Not enough data
8.9
38
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.8
31
Channel
Not enough data
9.0
33
Not enough data
8.8
26
Not enough data
9.2
31
Not enough data
9.1
27
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Smartling and Unbabel are categorized as Translation Management
Unique Categories
Smartling is categorized as Website Translation Tools
Unbabel is categorized as Software Localization Tools, Computer-Assisted Translation, Machine Translation, and Multilingual Customer Support
Reviews
Reviewers' Company Size
Smartling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Unbabel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Translation and Localization
36.6%
Computer Software
11.3%
Information Technology and Services
9.3%
Financial Services
4.0%
Marketing and Advertising
3.7%
Other
35.1%
Consumer Services
12.2%
Leisure, Travel & Tourism
9.2%
Financial Services
8.7%
Information Technology and Services
8.2%
Computer Software
8.2%
Other
53.6%
Alternatives
Discussions
Who is Smartling?
1 Comment
Official Response from Smartling
Smartling offers an end-to-end translation management solution that uses data and technology to provide positive translation outcomes. Our offerings include:...Read more
What are all of the content types that Smartling can help me translate?
1 Comment
Official Response from Smartling
Smartling’s solution enables brands to quickly and cost-effectively launch multilingual digital content across websites, web apps, mobile apps, and business...Read more
Why should I implement a Translation Technology Solution?
1 Comment
Official Response from Smartling
Many global companies reach a point where their old translation process simply does not meet today’s needs. They experience missed delivery dates, poor or...Read more
Unbabel has no discussions with answers
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