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At a Glance
Market Segments
Small-Business (50.1% of reviews)
Mid-Market (46.9% of reviews)
Entry-Level Pricing
Free Per Year
Pay As You Go
Smartling
Star Rating
(656)4.5 out of 5
Market Segments
Small-Business (50.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Year
Browse all 2 pricing plansUnbabel
Star Rating
(199)4.6 out of 5
Market Segments
Mid-Market (46.9% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartling excels in its Translation Memory capabilities, with a built-in translation memory rated at 8.7, which helps maintain consistency across translations. In contrast, Unbabel's custom translation memory is rated lower, indicating less flexibility in managing translation assets.
- Reviewers mention that Unbabel offers superior Ease of Use with a score of 9.3 compared to Smartling's 8.4, making it a more user-friendly option for teams looking to streamline their translation processes.
- G2 users highlight Smartling's robust Automated Translation features, scoring 8.3, which allows for efficient handling of large volumes of content. However, Unbabel's collaborative translation tools, rated at 8.9, are noted for enhancing teamwork and communication during the translation process.
- Users on G2 report that Unbabel shines in Client Management with a score of 9.2, providing better tools for managing client relationships compared to Smartling's 8.4, which can be crucial for agencies handling multiple clients.
- Reviewers say that Smartling's Quality of Support is highly rated at 9.1, indicating a strong commitment to customer service, while Unbabel's support is slightly higher at 9.3, suggesting that both platforms prioritize user assistance but Unbabel may have a slight edge.
- Users report that Smartling's Document Translation feature is rated at 8.6, which is beneficial for handling various file types, while Unbabel's focus on Collaborative Translation at 8.9 is praised for fostering teamwork, making it a better choice for projects requiring input from multiple stakeholders.
Pricing
Entry-Level Pricing
Smartling
Core
Free
Per Year
Best fit for teams looking to translate small-scale basic projects such as business documents, etc. For a full list of features, please visit https://www.smartling.com/plans/
- Professional Language Services
- Unlimited Projects
- Visual Context
Unbabel
Pay As You Go
Pay As You Go
For organizations with sporadic multilingual needs
- Essential Support
Free Trial
Smartling
No trial information availableUnbabel
No trial information availableRatings
Meets Requirements
8.8
554
8.8
149
Ease of Use
8.7
564
9.2
147
Ease of Setup
8.7
386
8.8
99
Ease of Admin
8.4
210
8.9
97
Quality of Support
9.1
506
9.3
143
Has the product been a good partner in doing business?
9.1
210
9.5
100
Product Direction (% positive)
8.3
539
8.5
127
Features by Category
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Translation Support
7.5
196
Not enough data
8.5
200
Not enough data
8.0
199
Not enough data
7.1
174
Not enough data
6.8
157
Not enough data
Visitor Customization
6.9
155
Not enough data
7.2
159
Not enough data
7.3
156
Not enough data
7.1
157
Not enough data
Generative AI
6.5
89
Not enough data
6.1
86
Not enough data
Translation Options
Not enough data
8.8
47
Not enough data
8.7
30
Not enough data
Feature Not Available
Not enough data
8.1
25
Not enough data
8.7
41
Not enough data
8.9
51
Not enough data
8.9
47
Offering Type
Not enough data
9.0
33
Not enough data
Feature Not Available
Not enough data
8.8
22
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Machine Translation
Not enough data
Not enough data
Not enough data
Not enough data
Client Tools
8.3
217
8.8
20
8.4
232
8.7
25
8.5
228
9.2
25
8.5
244
|
Verified
8.6
20
Translation Tools
8.5
283
|
Verified
9.0
27
8.7
287
|
Verified
8.4
23
8.5
263
|
Verified
9.2
22
8.4
255
|
Verified
Feature Not Available
8.5
281
|
Verified
Feature Not Available
8.5
279
|
Verified
8.5
22
Generative AI
7.5
141
Feature Not Available
Agentic AI - Translation Management
7.8
101
Not enough data
8.0
103
Not enough data
Translation Memory
Not enough data
8.3
32
Not enough data
8.7
34
Machine Translation
Not enough data
8.7
30
Not enough data
Feature Not Available
Translation Options
Not enough data
Feature Not Available
Not enough data
8.7
19
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.2
37
Not enough data
8.8
40
Not enough data
8.9
38
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.8
31
Channel
Not enough data
9.0
33
Not enough data
8.8
26
Not enough data
9.2
31
Not enough data
9.1
27
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Smartling and Unbabel are categorized as Translation Management
Unique Categories
Smartling is categorized as Website Translation Tools
Unbabel is categorized as Software Localization Tools, Computer-Assisted Translation, Machine Translation, and Multilingual Customer Support
Reviews
Reviewers' Company Size
Smartling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Unbabel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Translation and Localization
37.2%
Computer Software
11.2%
Information Technology and Services
9.4%
Financial Services
3.7%
Marketing and Advertising
3.6%
Other
34.8%
Consumer Services
12.2%
Leisure, Travel & Tourism
9.2%
Financial Services
8.7%
Information Technology and Services
8.2%
Computer Software
8.2%
Other
53.6%
Alternatives
Discussions
Who is Smartling?
1 Comment
Official Response from Smartling
Smartling offers an end-to-end translation management solution that uses data and technology to provide positive translation outcomes. Our offerings include:...Read more
What are all of the content types that Smartling can help me translate?
1 Comment
Official Response from Smartling
Smartling’s solution enables brands to quickly and cost-effectively launch multilingual digital content across websites, web apps, mobile apps, and business...Read more
Why should I implement a Translation Technology Solution?
1 Comment
Official Response from Smartling
Many global companies reach a point where their old translation process simply does not meet today’s needs. They experience missed delivery dates, poor or...Read more
Unbabel has no discussions with answers
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